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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst insurance I've ever had! The CUSTOMER SERVICE IS THE WORST! I've sat on hold for over an hour on MANY OCCASIONS! The customer service is outsourced to other countries who have no idea what they are doing and can barely speak English! Today I was on the phone with these people for 1 hour and 33 minutes, and still didn't get my question answered. I simply wanted to know the date that I reached my out-of-pocket maximum for co-pays. I was told by them and a few specialist that I had reached it, but wanted to know from... read more
Wellcare signed me up with a PCP that has not practiced in Texas for more than 3 years! They sent me twice a card designated with this doctor after I'd informed them by phone of their error. I wanted to join their program that promised to pay an additional $95 to my Social Security monthly check. I was receiving this needed amount for 2 mos. from SSI, then the plan was changed so that I was offered additional prescription and over-the-counter medicines for no co-pay, yet they FAILED TO INFORM ME that I would no longer receiv... read more
I applied ins through medicare on the phone. Wellcare value Scripture. I wanted to cancelled the plain because i have ins. With ****** School Board. They telling me the only way is i have to give them my medicare no. I did not give it to them. And let them take it out of my medicare. I need your help ******** *******
Business response:
Good day, ******** *******- Enrolment request has been cancelled and will not be submitted to Centers for Medicare & Medicaid Services (CMS) Case ***-***** -Outbound call on 6/14/22 a detail message was left on voice mail with WellCare contact information for return call Thank you Service Escalation Unit
Wellcare is a money grabbing ldeceitful company I have filed grievances 3 to be exact with no results. So Medicare has a grievance with them on my behalf. The are frauds changing my enrollment date claiming I own a copay when I do not. Medicare agreed I do not have co-pays. Rude liers
Business response:
Hello and Good Afternoon, We sincerely apologize for the dissatisfaction you've experienced. Review of member's claims confirms her PCP was not listed correctly resulting in an incorrect copay being applied. As of 3/1/2022 this was updated and the appropriate claim adjustment was made to waive the copay. Again we apologize for the inconvenience. Thank you.
1 star is a gift to WellCare.... - - -10 would be more like it. It is the worst!!!! I called and called trying to get answers to why charges were adding to hospital bill...NO one at WellCare can tell me why!!! I think every call I made to them was more than hour and half long... some more than that! (2 to 4 hours long... on hold forever!! I think they put you on hold that long in hopes you hang up!!) Because of WellCare our out of pocket cost is more than 3xs more!!! Don't even get me started on RX costs now!!! We had to cha... read more
Business response:
The plan welcomes the opportunity to address the complainant's concerns, however our records show one member with the corresponding complainant name, previously enrolled in a prescription drug plan effective 1/1/2017 to 12/31/2021 with no current or active enrollment as of 5/26/2022 and no telephone number on file. We ask the complainant to please contact the plan at 866-215-8736 and provide complaint reference #PRC-XXXXX in order to address the concerns.
They are the lowest price but it may be worth a couple of thousand more to get some service center in the United State. I take a lot of drugs and I wanted a claim form I could submit a clain that wasn't submitted electronically. But sharp old Manuel from Manilla could not wait the read scipts of AGGREMENTS about this or that. about 30 minutes into the call the light went off and he said "you want reimbursement." It took me another 10 to get off the phone. He wanted me to make verbal agreements for god knows what. I told him ... read more
Business response:
Good afternoon, we apologize for any inconvenience you may have experienced, we attempted to contact you by telephone several times, we were unsuccessful, however, our records indicate on 05/16/2022, you were advised a DMR form was being sent. thank you
This company has been telling me for months they would get my code for grocery benefits instead they gave my code to another client and was used and I have not been able yo resolve this matter with them they keep saying they need more time since March I filed greivance nothing g has been done about anything I call every day almost now they said they won't go back three months and give me the benefits they lied to me to get me to sign up with them also about the 24 messages I have yo keep getting my pcp dr to give me referral... read more
Business response:
Good Day, We contacted Shipt regarding your dissatisfaction with not being able to use your redemption code on April 27, 2022. Shipt informed us that they have notated your account showing you are unable to use the redemption code. Your request has been escalated. Once you receive a call from the Medicare Concierge team giving you a new code, you will be able to redeem and place your order. We reviewed your plan benefits and confirmed that our Special Supplemental Benefits for the Chronically Ill (SSBCI) grocery benefit is c... read more
i started jan 1 2022 wellcare said alot sound good but 5 mths later still haven,t got flex card every two weeks call say in the mail not true lier and might be scammer don't belivie a word that come from their mouth **** ***** ***** ****** ** **. ********
Business response:
We reached out to Mr.****** for assistance and clarification of his concerns and he stated that he has already switched plans and do not with to speak to anyone from Wellcare at this time. I was unable to further assist.
On the phone over 4 hours, cut off, on hold, transferred and cut off - today May 2 2022 I hAVE BEEN on the phone for over 3 hours trying to get the Flex Card issued to me. Mine was cancelled in error April 1 2022 . I have been talking with 4 different areas , on hold, hours, cut off, not understood in the Philippines call center that has loud background noise, and now I am ON HOLD AGAIN. I NEED A VALID FLEX CARD AND NOW. I never used the original and then it was cancelled as I said April 1. No one answers the phone who can o... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 385 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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