WellCare Health Plans, Inc.

Joshua W 

on BBB

3 years ago

The absolute worst RX plan for Disabled or Seniors on Medicare. When you call, your call does indeed go to the Philippines. I don't have a problem with that. What I have a problem with is that they pretend to know better English than they do. They say they understand, but then come up with something totally different than what you need help with. It is truly like they have been trained to just say this, say that, and then this, and by then the customer will be so frustrated they will hang up on you and you can go to your nex... read more

Joann F 

on BBB

3 years ago

Billing department is NOT helpful. A over payment was made and they state a refund has been issued to SSA. I have contacted Social Security Administration and they tried several ways to find the refund, they can not find it. I have also contacted Medicare incase the refund ended up there , they also cannot find it. Wellcare cannot or will not provide the details of where it sent the refund except to Social Security Administration. I asked repeatedly to speak to a supervisor or manager, the customer service representative nev... read more

Mary A 

on BBB

3 years ago

Wellcare changed my husband's plan without notification or approval. We received no correspondence either by mail, email or phone. They tripled his premium! We found out from. Medicare when they sent out 2022 notices in January. Wellcare claims they mailed info out. Funny my rx plan both mail and emails any changes in plans. Not this deceptive company. Since we didnt find out till January it was too late to change plans even though we did file a complaint disputing having never received nor approved this change. In addition,... read more

Sandra C 

on BBB

3 years ago

I am on Medicare and permanently disabled. This company offered a numerous amount of benefits that they have failed to provide or assist me and receiving any benefits that I am entitled to. I have spoke to approximately 25 agents from the company to no avail no benefits have been received. I have spent nearly 40 hours by phone interacting with customer service to continue to pay out of pocket for all of my services rendered. I have asked for reimbursement I have asked for numerous benefits that I'm entitled to such as massag... read more

James F 

on BBB

3 years ago

I had a similar experience as many other people reported on here. I as able to catch my premium increase from $23 a month to $68 a month before it went into effect, or so I thought. I called them on Nov 30, 2021 and today, 2/8/22, I have made my 26th phone call to straighten the issue out. They are taking the incorrect premium amount out of my account and I still cannot get the correct offshore person to pick up a book with a different script in it. Can't wait until I can cancel this coverage. 

Deb B 

on BBB

3 years ago

I am new to Medicare and joined WellCare ValueScript in January 2022. My premium is $ 13.00 per month, totaling $ 156.00 per year. On 1/16/2022, after approval of my application by Medicare, I paid $ 156.00 (2022 - 2023). On /28/2022, I received a letter from WellCare Enrollment Services, stating my monthly Value Script premiums would be deducted from my SSA checks going forward. On 2/7/2022, I called WellCare Customer Service provided on the letter o get this corrected; since I had paid 1 year's worth of premiums, I did not... read more

Pat M 

on BBB

3 years ago

Wellcare doesnt even register a vote. After 6 calls i still have no answer to whether i get Healthy Rewards with my PPO plan. Was told i would, but when i give them my # nothing comes up. They said someone would get back to me, and whoever he was - 2 weeks later, he garbled his response and told me to call member services. Did that again - after 20 minutes, girl said she would connect me with a specialist - waited again, and they hung up on me!! Cant find a simple answer. Shouldn't someone know what is in each type of policy... read more

Luis R 

on BBB

3 years ago

Forget about canceling this insurance in a timely manner. You can only reach the call center in the Philippines and when they say they will escalate it to the complaint department. That's basically their supervisors at the call center. I have spent at least 6 hours on the phone with them trying to cancel the insurance and everyone gives you a different story. In the meantime, the people that are disabled can not get services because their insurance doesn't cover much. You call and they disconnect you time and time again, in ... read more

Allison J 

on BBB

3 years ago

My coupon book says $12 payment per month. I signed up with them and paid the $144 per year in full. They have been calling me and calling me telling me I signed up after the enrollment period and that I owe a penalty. I paid in full on December 14, 2021. It wasn't due until the first 1 January. I have been on the phone with five different people escalating from supervisor to someone higher up in that and no one can tell me why I am a penalty. And now they say I owe $74 a month not 14 starting now. It's a total scam