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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Representative will not call back when scheduled. Every year same thing.
The Worst Company and Customer Service I have Ever Encountered. I have been on hold for Hours only to be disconnected. An Employee gave me a phone number in case I get disconnected again, when I called it was a Fax# ! No One should have to go through this pain and treated with Great Disrespect ! The Employees just pass you around to Alleged Department. One Lady was actually working from home.. I could hear her Dog barking and she admitted it was her Dog ! She allegedly was a Supervisor ! Lie after Lie ! Medicare needs to Act... read more
Business response:
Good morning, Regrettably we are unable to identify Ms. ******** ******* account with limited information provided. We apologize for any inconvenience she experienced with Plan and appreciate all feedback. To fully investigate additional information needed: Date of birth, member ID number. Please contact us at 866-215-8736 referencing case PRC-10233 Regards, WellCare Health Plan
On February 14th 2022, my primary Dr ordered a pelvis /abdomen CT scan , I was scheduled for Feb 20th , when a day before the lab hadn't called to confirm the appointment, I called and they told me they were waiting for the exam approval, I called Wellcare and first they said there was no order filed, then they said my primary Dr had to.send the order which they did, I was attended firs by Max who was very rude, then Nicolas who connected me with a supervisor who nevertheless was no help at all, I'm in pain, so will have to ... read more
The absolute worst RX plan for Disabled or Seniors on Medicare. When you call, your call does indeed go to the Philippines. I don't have a problem with that. What I have a problem with is that they pretend to know better English than they do. They say they understand, but then come up with something totally different than what you need help with. It is truly like they have been trained to just say this, say that, and then this, and by then the customer will be so frustrated they will hang up on you and you can go to your nex... read more
Business response:
Spoke with Member and clarified issue. Member also received resolution. Member was satisfied.
Billing department is NOT helpful. A over payment was made and they state a refund has been issued to SSA. I have contacted Social Security Administration and they tried several ways to find the refund, they can not find it. I have also contacted Medicare incase the refund ended up there , they also cannot find it. Wellcare cannot or will not provide the details of where it sent the refund except to Social Security Administration. I asked repeatedly to speak to a supervisor or manager, the customer service representative nev... read more
Business response:
we apologize for any inconvenience you may have experienced, after review, At the time this member does not have a credit on his acct. Member made a payment back in 10/28/2020 in the amount of $41.40. At the time members premium was $13.80 per month and had an effective date of 10/01/2020, member was on direct self pay for only that one month. Members PWO changed to SSA deductions as of 11/01/2020. The $41.40 paid for Octobers 2020 premium which then left a credit on the acct of $27.60. A refund in that amount was issued to ... read more
Wellcare changed my husband's plan without notification or approval. We received no correspondence either by mail, email or phone. They tripled his premium! We found out from. Medicare when they sent out 2022 notices in January. Wellcare claims they mailed info out. Funny my rx plan both mail and emails any changes in plans. Not this deceptive company. Since we didnt find out till January it was too late to change plans even though we did file a complaint disputing having never received nor approved this change. In addition,... read more
I am on Medicare and permanently disabled. This company offered a numerous amount of benefits that they have failed to provide or assist me and receiving any benefits that I am entitled to. I have spoke to approximately 25 agents from the company to no avail no benefits have been received. I have spent nearly 40 hours by phone interacting with customer service to continue to pay out of pocket for all of my services rendered. I have asked for reimbursement I have asked for numerous benefits that I'm entitled to such as massag... read more
Business response:
Hello ******, thank you for speaking with me this week. We are working on investigating your concerns, and we will reach out back to you as soon as possible.
I had a similar experience as many other people reported on here. I as able to catch my premium increase from $23 a month to $68 a month before it went into effect, or so I thought. I called them on Nov 30, 2021 and today, 2/8/22, I have made my 26th phone call to straighten the issue out. They are taking the incorrect premium amount out of my account and I still cannot get the correct offshore person to pick up a book with a different script in it. Can't wait until I can cancel this coverage.
Business response:
Hello and Good Afternoon, We sincerely apologize for the confusion and dissatisfaction you experienced. Our records confirm we received your written plan change request and it has been completed. You are now enrolled into our Value Script plan with a premium of $12.90 per month. Thank you.
I am new to Medicare and joined WellCare ValueScript in January 2022. My premium is $ 13.00 per month, totaling $ 156.00 per year. On 1/16/2022, after approval of my application by Medicare, I paid $ 156.00 (2022 - 2023). On /28/2022, I received a letter from WellCare Enrollment Services, stating my monthly Value Script premiums would be deducted from my SSA checks going forward. On 2/7/2022, I called WellCare Customer Service provided on the letter o get this corrected; since I had paid 1 year's worth of premiums, I did not... read more
Business response:
Hello and Good Afternoon, Contact has been made with Ms. ***** and we have reached resolution. We sincerely apologize for the frustration and dissatisfaction you experienced. Thank you.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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