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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think WellCare is a scam company. Their letter states you can cancel by December 31, 2021. I have called the number they provided to cancel on several times. They give excuses that their system is down or put you on hold for a very long time. They don't want to honor their policy of allowing you to cancel their policy. They seem to be trying to let the expiration date get here without giving you the chance to cancel. I refuse to accept their insurance and don't intend to use them. I would rather not go to a doctor than use... read more
Business response:
The plan has been in contact with the member and resolved her concerns.
Impossible company. Cannot get through to anyone. For more than a week they have been having "technical" issues. Call back in 1-2 hours is the response. For a week I have been trying. Worst customer experience ever. I have been routed through a "special promotion" phone tree, hung up on, and been unable to reach anyone on chat or by phone. Below it says you can contact someone between 8-6 for support. No you cannot. Just be honest. If you can't handle your call volume, say that upfront and put something in place for callback... read more
Well care prescription drug plan will not remove my old insurance plan even though the old plan was terminated 5 months ago. They refuse to refill any of my prescriptions, even though I have paid the monthly premiums.
Recently I went to CVS to pick up a refill of Flovent HFA 110mcg and they informed me the cost was $90+. I told them it should be $43. They told me to call Wellcare. I called 3 times on 11/15/21 and their systems were down all day. I called on 11/16/21 and (after being transferred 4-5 times and waiting well over 1 hour) confirmed this is a Tier 3 drug, I have met my deductible and am in stage 2...Initial Coverage Stage, with a Marcus. According to your printed materials the cost to me is listed at $43. Marcus agreed and coul... read more
Their online infrastructure is constantly crashing. It's been dysfunctional, and currently Nonfunctional, throughout open enrollment. As of today I am trying to keep my agents as calm as possible while they are completely unable to access any of the onboarding links, contracting links, etc and missing out on business. Not to mention trying to provide their Medicare clients with the coverage they need after having sold them on the actual and legitimate benefits of WellCare. It's getting so close to the cutoff that agent anxie... read more
Business response:
The plan has reviewed the agent's comments and welcomes the feedback, agents and members may contact the plan for web support assistance at XXX-XXX-XXXX between the hours of 8am-6pm Eastern Time.
The second biggest rip off insurance company in the U.S.
On July 27th, 2021 I filed a complaint with the Wellcare Grievance Department regarding a prescription from an Optometrist in their Network which gave me the incorrect prescription as I informed Wellcare Customer Service Department in my complaint and requested a new provider. On August 12th, 2021, I filed a complaint with Medicare. On August 12th, 2021, I was contacted by Mr. Clinton from Wellcare Customer Service Department who informed that the case will be resolved within 30 days and gave me his phone number and a Ticket... read more
Business response:
We have attempted to contact you to address your concerns. Please return my call at XXX-XXX-XXXX. Please be sure to provide reference number ********
Horrible customer care and claims service. You can spend months calling them and issue will not get resolved. You talk to different people and every one of them gives you completely different information. If you ask too many question they get audible angry or hang up on you. Last customer care agent I talk to refused to give me list of Home Health Care companies they work with, after they refused to pay one we had for 10 years ( with different insurance) that was taking care of bed bound SM patient with catheter that has to ... read more
Business response:
Dear Ms. ***** ********** Please be advised we have been notified of your comments made to the Better Business Bureau. Additional information need to investigate your concern. Can you please provide the following by close of business tomorrow 09/28/2021? · Member's Full Name · ID Number (if available) · Date of Birth · Contact number Please feel free to contact Elisabeth directly at XXX-XXX-XXXX reference case PRC-9468 to discuss your concerns.
They have no customer service just a bunch of people collecting a paycheck. They do not understand wellcare plans and just transfer you to who ever will take the call. Educate your front line customer service reps so they know where to direct your concerns...even the so called supervisors do not understand Wellcare plans or where to direct members within their organization. Definitely shopping for another insurance. Love their recording "if you are experiencing a mental health crises please press"...really...my mental crises... read more
Business response:
The plan has contacted the member and advised she is assigned to a POD of providers, the plan has educated the member regarding her assigned vision provider and advised the member she can request a POD change by contacting Premier Eye.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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