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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their customer service is unbelievably bad. It is off-shored with poor voice connections at times. The support agents do not listen and will answer questions you did not ask. The website functions poorly and is very unintuitive.
I had a WellCare Part D Medicare plan for 2020. I paid my premiums automatically on a credit card each month. For 2021, I have enrolled in a new plan with a different company. WellCare has already acknowledged in writing (weeks ago), by mail, that I will no longer be a customer after 12/31/2020. Yesterday they erroneously charged my credit card a premium for January of 2021 that I do not and will not owe. After a long online chat and a long follow up phone call I have been assured that a credit will post to my credit card wi... read more
Business response:
The plan has made several attempts to reach the member with the phone number on file and has been unsuccessful. Calls were placed on 12/23 at 2:52pm, 12/23 at 6:04pm, and again on 12/28 at 11:27am, No Answer. Per msg the # we have reached is not accepting calls at this time. An Unable to contact letter has been mailed to the member as well as of 12/28. The plan submitted a request to the billing team for review. Once updates are received additional attempts to contact the member will be made. If unsuccessful upon resolution ... read more
When you ask them to delete your name and address trust me you then still get more and more advertising in mail. Supposedly they told me i was off their mailing list. Well four mailings later today most recent. Sad to be aggravated by well care. Good luck in dealing with them. I am tired of being tired myself.
Business response:
The plan has not been successful in reaching the complainant. The plan confirmed the complainant is not a member. We have attempted to email the complainant at email provided ************@gmail.com, however we received a message error advising address is not found. We are unable to acknowledge this complaint successfully.
Hello, I called to cancel my plan. Was on hold for 1 hour then cut off. Then called back and finally got a supervisor after another hour. Told me they could not cancel and I would have to write a letter or FAX them. They would not accept E-Mails or verbal phone calls. They wanted a reason which I do not really have to tell them but I went back to work and have full coverage. I now add that because of poor service I will never use this company again. I asked them "if I do not pay my bill will you cancel me?" they said yes. Ju... read more
I signed up for the WellCare Prescription Plan during the 2019 enrollment period after much research. I chose this company because they had the most reasonable costs for the medications which I take regularly. Today (11-1-20) when I renewed a prescription at my pharmacy the cost of the medication had doubled in two months. The cost in July, 2020 was $70.59 and today (November) the cost was $141.04. Initially the company representative told me that the increase was the decision of the pharmacy. I checked with the pharmacy and... read more
I would give Wellcare (wellcare.com) zero star if I could. Every time I call for anything, I get transfer to a few agents and each of them will ask for my name, birthday, address, and ID number. Their CVS-Caremark online pharmacy has no phone number and no FAX number. My doctor had to fax them multiple times, to multiple fax numbers, before a prescription got to the right place. I get $25/month online OTC (over the counter, no gift card) benefits but their UnitedMedcoPortal.com shop has almost everything unavailable to purch... read more
Business response:
Good afternoon, WellCare has sent you an email and would like to assist you with any issues you may be having. Thank you
After looking at a side by side comparison of medicare part D providers with a list of the exact medications I take their plan was the least expensive so I chose them. The first 8 months were fine and Wellcare did exactly what they said they would do. In September to my surprise my copay on one of my medications went up 300% . After filling a grievance and waiting 30 days for an answer I received none. I tried to call customer service and was told their systems were down and they could not look into anything. Sometimes the l... read more
Every month I have to call and get authorization for test strips. This month was unbelievable, when the pharmacy called Wellcare stated the computers are down and can't authorize any prescriptions. The pharmacist stated to them that every month we have the same problem. I called my refill in on October 16 and today is October 23 and still no test strips. I have no idea what my blood sugar is high or low. I don't know how much insulin to take. I can have a diabetic seizure or coma. I had to miss work because Im scared to driv... read more
Business response:
Good afternoon, I apologize about the inconvenience. Per you plan all diabetic supplies are covered through your part B. Per your eligibility you have part D coverage only through Wellcare. These diabetic prescriptions would need to be routed to your Medicare Part B plan. Thank you
After numerous years I'm dealing with WellCare I have spent countless hours just trying to get a simple doctor or specialist. Currently I do not have a doctor WellCare cannot provide me with one so I'm going to the emergency room two and three times a week as my condition worsens and blood is pouring for my body they still do not have a doctor for me or any way for me to see a dermatologist I have been on antibiotics for more than two months I now have c-diff I'm in fear of my life and my house because these people cannot ha... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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