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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is a joke. I've been trying to get a medication they gave me PA for over 5 yrs. ago & now suddenly saying they never have. Even my pharmacist is at a loss as to why. Just like me he gets a different excuse with each CS or WellCare pharmacist conversation. I'm down to 2 pills with no help in sight. This isn't the first time they've done it. I wouldn't send a dog there. I guess the reason why they get by with it is it's the only game in town for those poor enough to be on Medicaid.
Business response:
Good Afternoon, We will reach out to the member to assist with any concerns she having with WellCare. We will work to resolve any issue she having as soon as possible. Detailed information will not be release due to HIPAA Law. We will open a complaint and do a full investigation.
Wellcare has the worst Customer Service I have ever experienced. I have now been on the phone for 47 minutes trying to get information on how to update my Providers Address. Horrific over seas customer service. They should be ashamed.
Well Care insurance is horrible to the customers. I am in the 4th stage of Emphysema, I am an amputee, I have heart problems and am an unstable diabetic . I am on continuous oxygen. I can't walk any longer and am bed ridden. I had to go to the hospital and was in for 8 days. Well care denied payment of claim. I have a spot on my lung and since I do have emphysema , I have to have lung X-rays. Well Care denied that. I need the medication Spiriva but that was denied. The other medications do not work for me. My Dr. has filed o... read more
Business response:
Good morning, The plan has reviewed the member's concerns and the following information has been provided. In regard to the member's denial of claim, our benefits configuration department reviewed the claim in question and determined there was a timing issue during configuration of the submission. The claim has already been adjusted to pay. The plan also does not show denials for lung xrays on file. Member's medication for Spiriva is non-formulary and requires a prior authorization to be submitted stating alternative med... read more
I have tried for the past 3 or 4 years to get this company to disenroll me. I have made numerous calls, written several letters and all I get is the runaround. I have never used their plan and have no desire to use it. Today, I got a bill. That was the last straw. I called customer service once again and again got the runaround. I always get someone who speaks broken English and that makes for a very long, irritating conversation. I couldn't understand half of what she said and constantly had to have her repeat herself. But ... read more
Business response:
Good Morning On 1/9/2017 WellCare Health Plan contacted Ms. ***** ******* via email ************************ acknowledging receipt of BBB Customer Review requesting she respond with telephone number to contact her. Ms. ******* did not respond. Our records do not have her telephone number. Checked White Pages Lubbock Texas no listing found. Google search by name and address returned telephone number 806-866-0599 when called recorded message stated not in service. Our Enrollment Department reviewed Ms. *******'s records; no wr... read more
I am a new customer (as of 11-2016) and have experienced the worst customer service ever from these people. Trying to resolve an issue with them is like talking to a pillow - only the pillow does not respond with robot-like platitudes covering their incompetence. Customers are isolated from the corporate people who need to learn of the extensive "boobery" that their customers are subjected to by domestic and overseas "agents". I truly regret leaving my former PDP to go to WellCare - I do not feel well cared for. Next year, I... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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