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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My suggestion to other people is Stay Away from this company!!!! I am on Medicare and was set up with Anthem PDP. I was very happy with the way Anthem handled my PDP coverage. Then Medicare enrolled me into WellCare PDP. It is now December 18h 2019. The paperwork that WellCare sent me says that my coverage starts on January 1st 2020 and that I owe WellCare $34.60. I had a few questions about the prescription coverage. I called the member service telephone number on the back of my card. I was on hold for an hour and a half an... read more
Writing as a provider. This insurance company refuses to give clear answers why a claim is being rejected. CSR states they have limited information and can not answer any of my questions. Just keeps wanting to refer me to a website. Asked to speak to a manger to see if they could help and CSR kept refusing to transfer me stating no one else is available to speak to. No EOB received through mail, automated system is awful, customer service is even worse and rep was very difficult to understand. I would give zero stars to this... read more
I just prayed for all these people and as always I research everything to do with my husband healthcare and report to authorities of illegal acts. This is plan that has been taken over by my husband previous plan for this next year. Thank you everyone who posted their disgust in this plan now I know not to let this plan take effect. I too called Well Care when he received his letter stating they were taking over his previous Part D they ignored me too. This sounds like an illegal act. I am claiming our LORD word for this to ... read more
Business response:
Good morning *****, We value your feedback and will be contacting you by e-mail to see how we can further assist. Thankyou
IF I COULD GIVE ZERO STARS I WOULD. THIS IS THE WORST COMPANY BY FAR REGARDING MEDICARE PART D. IT HAS BEEN ALMOST A MONTH AND STILL I CAN NOT GET AN APPROVAL FOR 5MG CIALIS FOR PROSTATE. MY DOCTOR HAS FAXED OVER TO WELLCARE THE AUTHORIZATION FORM MARKED URGENT AND THE REASON I NEED THE RX. NOTHING FROM WELLCARE, NO CALLS, NO EMAILS, NOTHING. I CAN NOT WAIT UNTIL OPEN ENROLLMENT OCT. 15TH, 2019.
Business response:
The plan has looked into the complaint and has resolved the issue. There was an error with pharmacy claims processing. The member is now able to obtain medications. The member has been contacted and advised to pick up medication.
If I could give "0" stars and still leave a comment I would. I just got off the phone with the Medicare section of Well care, beyond poor customer service. I was on hold for approximately 39 minutes only to be greeted by a lady whose English was so poor it was ridiculous. It's bad enough when you call your business you have to try to make sense to the robot your forced to quibble with, then comes someone with either little training and poor English. Highly dissatisfied with your customer service department!! Will most likely... read more
Business response:
******** Good afternoon, The plan was able to contact the member and assist with issue the member is satisfied with the outcome all issues have been resolved thanks.
I JUST SPENT HALF AN HOUR TRYING TO GET WELLCARE TO CHARGE ME ONLY FOR MONTHS BEFORE I CANCELLED. THEY ADMIT MY CANCELLATION LETTER ARRIVED FEB 7, BUT STILL FEEL I SHOULD PAY THROUGH NOW. NO RESOLUTION
worst insurance company horrible customer service
During my Wellcare membership, I have experienced several issues with this company: 1) The list of covered medications on the plan becomes more limited every year. 2) The co-pay for the medications increases every year. 3) Wellcare chooses to subcontract business to other companies that do not maintain accurate information regarding Wellcare members. 4) Customer service representatives appear to lack training in some aspects of their job fulfillment. 5) Customer service representatives have failed to file complaints, despite... read more
Business response:
Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected, in which we also thrive to deliver. Your feedback helps us to improve our services. We are looking into this issue and hope to resolve it promptly and accurately.
I work for a broker and do a lot of the Part D customer service for our clients. Hold waits are entirely to long, once you speak to someone, their English is very unclear. Once an application has been processed they aren't processing the correct payment selections until you call in to complain. I have had several customers who should have been set up and an automatic deduction from their social security benefit check and Wellcare never sent the request to the Social Security Administration. Poor customer service, and poor or... read more
Business response:
Good Evening ******* *******, Please accept our sincere apologies for the experience you have endured, Perhaps a phone # can be obtained to further resolve your issues?
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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