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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WellCare charged my credit card twice for the same monthly payment. They blocked my attempts to pay the next month's payment even though I was not delinquent. I made numerous attempts to solve the problem with their customer service dept. in the Philippines. The people in customer are not well trained and could not help me. I did get a letter from WellCare's payment center in Chicago asking for payment. This letter did not include the month the payment due was for. I sent the payment (an amount to cover the remaining payment... read more
Business response:
Complainant advised that he considers issue to be resolved. He explained that his issue was that he was originally billed his monthly premium on both 10/02/2020 and 10/03/2020, but he contacted Citibank and cancelled one of the payments. Agent offered to further look into this matter, but member stated he would appreciate it if no further action was taken as he considers this resolved. Member did express frustration at contacting customer service agents he spoke to that were based in the Philipines, as they were not very hel... read more
I am a member and wanted to but a medication called Dutasteride. It is a generic medicine and as a physician I can order from a wholesaler for $24. Wellcare wants $170. I think this is an unreasonable mark up especially considering that I pay for the medication coverage.
Business response:
The Plan has attempted to reach complainant to assist with resolution. Due to member being unable to reach the plan has not made successful contact. However, details providing clarity to the above reference complaint are available. Agent can be reached at the number reference on the voicemail provided on 10-16-2020. No further action can be taken at this time.
I am new to Medicare and Medicare Part D. I was sold this plan, Wellcare Wellness Rx (PDP), with an effective date of 10/1/2020. I have tried without success in ay sense of that word to discover BEFORE the plan starts how much I'll be paying for my medications. The experience has been atrocious and I'm not even in the plan yet. Through my own subsequent research I've found several other vendors who happily allow one to input the drug list and then see, in plain english, what the costs will be. Not so with Wellcare. Apparentl... read more
Business response:
Good Afternoon, The plan is able to provide copayments of what the medication may be before the effective date. Please feel free to contact the plan at 866-215-8736 and reference the case number of PRC-7674 where the plan is more than willing to further assist. Outreach was performed to Mr. ***** ******** at 773-366-1778 on 9/2/2020 at 10:06am and 2:07pm, as well as 9/4/2020 at 10:18am where no answer or follow up has been obtained. Thank you,
From 2015-19, I easily obtained from three Part-D ins. cos. tier-1 exceptions for Mom's anti-dementia meds. Then came WellCare* (May be pronounced "********" in some cultures) In my opinion and experience, WellCare is a dysfunctional disaster. They are like the unfaithful lover spewing inconsistencies and bewildering excuses. It's a different story every time. In 2019, I learned Mom's Aetna plan was being transferred to WC. On Oct. 18 they told me the Aetna tier-1 exception for rivastigmine 9.5 mg / 24 hr transdermal patc... read more
Business response:
The plan made contact with the complainant to acknowledge the complaint and address concerns stated. At this time the plan is researching all issues and will remain in contact with the complainant until fully resolved.
I wrote a long review about this stupid company, but for some reason it's not here. I don't want to go into all the details again. Just suffice it to say that I warn people to never sign up with them, and if you are transferred over to them by another company (in my case Aetna), disenroll as soon as you can and find a better company. I had them for a year and a half, but all of a sudden they disenrolled me because they said I had signed up for a plan in the previous state I had lived in! Which is an outright lie, and of cour... read more
Business response:
Good afternoon , The plan has received your review and would like to assist you with any issues you've experienced with the plan. Please contact at the number provided via email reference case number PRC-7470. Thank you
By far, one of the worst Customer Service phone lines. Also, they do not cover a drug I have been taking for 3 years while working. Look for "reasons" not to cover a prescribed drug by my physician. Will definitely NOT contract with them for my Plan D this coming December.
Business response:
The plan would like to take the opportunity to further assist in your drug being covered. The ordering physician may also be able to submit a prior authorization to the plan so that the drug may be reviewed for coverage. Please feel free to outreach to the plan at 866-215-8736 and reference the case number PRC-7329 where we are more than willing to assist. Thank you,
They do not honor scripts that have already had a predetermination for off formulary drugs that I have been on since 2004. I had already dealt with the same issue at the beginning of the year got it resolved and I am dealing with it again. There should be no need to contact my Dr. when script was just renewed for the year. Option Drug suggested is NOT interchangeable, Breo is an bronchodilator which I am already on, Spiriva Respimat is a long acting Anti-Cholinergic, the 2 work together. They are not doctors and do not have ... read more
Well care denying me access to my Benefits They're not letting me get any of my prescription Social Security sent me a letter saying I have a zero dollar co-pay but they're refusing to honor my letter
Business response:
· Final Resolution: · LIS was updated 100% · After further research, the copayment the member is receiving for AZELASTINE HCL 137MCG SPRAY/PUMP is accurate. The member copay for generic medications during the deductible stage is $1.30. After the deductible is met the members copayment for this medication would still remain $1.30 since it is a tier 3. LIS does assist with the members deductible. If the member did not have LIS they would be responsible for paying the full $435 deductible up front for medications. Since the mem... read more
These people are so inefficient and internally screwed up that they simply stink - from customer service to handling grievances, to making promises they cannot keep (both in writing and via phone). I have waited over 4 months to receive a reimbursement of $43.04 (over charges on drugs) to be told in the end that I am not going to get it now. This after being promised in writing and via phone that it was in process and that I should get it. Then the reimbursement dept. mishandled it. Due to their very own internal inefficienc... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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