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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
worst insurance company horrible customer service
During my Wellcare membership, I have experienced several issues with this company: 1) The list of covered medications on the plan becomes more limited every year. 2) The co-pay for the medications increases every year. 3) Wellcare chooses to subcontract business to other companies that do not maintain accurate information regarding Wellcare members. 4) Customer service representatives appear to lack training in some aspects of their job fulfillment. 5) Customer service representatives have failed to file complaints, despite... read more
Business response:
Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected, in which we also thrive to deliver. Your feedback helps us to improve our services. We are looking into this issue and hope to resolve it promptly and accurately.
I work for a broker and do a lot of the Part D customer service for our clients. Hold waits are entirely to long, once you speak to someone, their English is very unclear. Once an application has been processed they aren't processing the correct payment selections until you call in to complain. I have had several customers who should have been set up and an automatic deduction from their social security benefit check and Wellcare never sent the request to the Social Security Administration. Poor customer service, and poor or... read more
Business response:
Good Evening ******* *******, Please accept our sincere apologies for the experience you have endured, Perhaps a phone # can be obtained to further resolve your issues?
Cannot understand poor English from interviewers . Accent so bad had to ask for a supervisor or someone who can speak better English. Singed me up without my consent and ruined my ability to have my usual prescription coverage by my long time insurance company. You are considered guilty immediately by Humana. I will never attend a Medicare meeting at the senior center again.
HORRIBLE!!! SCHEDULED TRANSPORTATION FOR MY QUADRIPLEGIC SON TWICE ONLY TO HAVE THEM NO SHOW BOTH TIMES! CALLED AND WAS TOLD THAT I WOULD RECEIVE A CALL FROM DISPATCH, BUT THE CALL NEVER CAME. MY SON WAS SCHEDULED FOR A VERY IMPORTANT UPPER GI FOR A GASTRIC BLEED. I HAVE ASKED FOR A SUPERVISOR TO CONTACT ME, BUT AGAIN NO FOLLOW UP. I CALLED AND WAITED ON HOLD, ONLY TO GIVE UP TRYING TO TALK TO ANYONE IN SUPERVISION. WHY WOULD CHILDREN'S MEDICAL SERVICE BE REPLACED BY THE WORST MEDICAID PROVIDER IN FLORIDA? I MEAN REALLY; REA... read more
My Mother in law enrolled in this prescription plan in November 2016 to take effect January 1, 2017. The plan covered every one of her medications and paid the pharmacy without any problems all year so we continued the coverage. THEN, on December 22, 2017 we received a letter dated December 9, 2017 stating that she owed $828 premium for the year 2017. I called only to find out that they had never completed the paperwork to hold the premium from her monthly check all year! Now this is an elderly lady on a fixed income. They w... read more
Maria G., Sr. Medicare Benefits Consultant Agent for WellCare,, made it easy for me to enroll and was responsive for the first few weeks after signing me up. Now, she does not answer emails and her phone voice mail box is full, so I cannot leave a message. I'm told to call Customer Service, but the menu and my hearing deficit make that impossible. This is making me sorry I left Humana.
Business response:
Good morning, I have tried to reach out to the member by email however the member sent back a response advising there not able to open the email, do to the member not leaving a contact number the member may feel free to contact me at 866-215-8736 so I can address any issues. LaToya / WellCare Executive Response Team.
I keep getting calls from a variety of Wellcare reps. They sound like they are from a call center in India. I have asked, begged, demanded that they remove my number from their calling list. They still call me. This is harassment and their customer service is disgusting.
This company has the absolute worst UM department and customer service. I work as a UR nurse internally at a hospital and constantly see them refuse care and continued stays for appropriate services. Worst off, the main UM nurse Cynthia B. is wildly incompetent, asking the most basic nurse questions, yet makes the determinations of medical necessity. How do you have an LPN who doesn't know basic anatomy or simple disease processes making decisions about the medical necessity of complex patient care??? To make matters worse, ... read more
Business response:
Good afternoon, On behalf of WellCare I will like to apologize for any inconvenience you may have faced with our company, I have made several attempts to reach the complainant by email. Due to no response we will have to close out the complaint.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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