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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On July 27th, 2021 I filed a complaint with the Wellcare Grievance Department regarding a prescription from an Optometrist in their Network which gave me the incorrect prescription as I informed Wellcare Customer Service Department in my complaint and requested a new provider. On August 12th, 2021, I filed a complaint with Medicare. On August 12th, 2021, I was contacted by Mr. Clinton from Wellcare Customer Service Department who informed that the case will be resolved within 30 days and gave me his phone number and a Ticket... read more
Business response:
We have attempted to contact you to address your concerns. Please return my call at XXX-XXX-XXXX. Please be sure to provide reference number ********
Horrible customer care and claims service. You can spend months calling them and issue will not get resolved. You talk to different people and every one of them gives you completely different information. If you ask too many question they get audible angry or hang up on you. Last customer care agent I talk to refused to give me list of Home Health Care companies they work with, after they refused to pay one we had for 10 years ( with different insurance) that was taking care of bed bound SM patient with catheter that has to ... read more
Business response:
Dear Ms. ***** ********** Please be advised we have been notified of your comments made to the Better Business Bureau. Additional information need to investigate your concern. Can you please provide the following by close of business tomorrow 09/28/2021? · Member's Full Name · ID Number (if available) · Date of Birth · Contact number Please feel free to contact Elisabeth directly at XXX-XXX-XXXX reference case PRC-9468 to discuss your concerns.
They have no customer service just a bunch of people collecting a paycheck. They do not understand wellcare plans and just transfer you to who ever will take the call. Educate your front line customer service reps so they know where to direct your concerns...even the so called supervisors do not understand Wellcare plans or where to direct members within their organization. Definitely shopping for another insurance. Love their recording "if you are experiencing a mental health crises please press"...really...my mental crises... read more
Business response:
The plan has contacted the member and advised she is assigned to a POD of providers, the plan has educated the member regarding her assigned vision provider and advised the member she can request a POD change by contacting Premier Eye.
I would like to give less than one star for a rating! I have been working on a refund for my aunt's estate since March. I've been through HIPPA, Covid, proof of testamentary, death certificate, etc. I finally received a check. After I deposited it, they stopped payment on it without notifying me. Supposedly, it is being reissued. A grievance was filed July 2nd with a written response due in 30 days. It's August 7th and I have received nothing. The last call I made on July 28th to check on the status the lady told me not to c... read more
Not only, did my WellCare ride not show up to take me to my dentist (where I had a bridge waiting; meanwhile, I couldn't EAT!) and wellcare did nothing to fix it; the same thing happened, the next month AND the month after that. WellCare did NOTHING to help me! I just waited!! The stress has activated my ************** and I have gone into seizure and had rashes several times. Since they made me miss my appointment, I had to cancel plans for Birthday, Easter, Mothers' Day and Memorial Day~No Teeth!! (WellCare didn't get me t... read more
Business response:
The wellcare plan **** reach out to member to address her concerns stated in review.
I just paid $241 for a tube of prescribed skin cream that was "Covered" and cost a lot less on the Medicare enrollment site. I have also been recently denied another medication prescribed by my Doctor! They want me to go back to my Doctor and tell him to prescribe something else! The website offers no prescription history and costs / coverage for me and when I typed this complaint out - twice - it would not "send" or accept. I called Customer Service about these concerns and could not get an explanation that was understandab... read more
Business response:
Hello and Good Morning. We made several outreach attempts to Mr. ********* to confirm additional details and rectify this matter, however were unsuccessful. In regard to prescription cost, our research did confirm that you are currently in your deductible stage and responsible for full cost of prescriptions. We sincerely apologize for any confusion and inconvenience.
Wellcare it's self is ok. There customer service is the worst thing in the world. I went to use my visa wellcare card to pay to fix my glasses they said my card was expired. It took 3 months to make my card work. I paid to get my glasses fixed. They told me to send the **** i did in may of july of last year. Still no check . every time i call them they could not find my membership. Every customer service can barley speak english. And the ones that do are reading a script and never let you get a word on. Good ridden s to well... read more
Business response:
Good morning, after review, we were unable to confirm the member was active with our Plan last year as indicated in the review as the time of service. This issue was forwarded to our Vendor management team as well, and they determined the same. We apologize for any inconvenience this may have caused,
This WellCare Part D drug program has got to be the worst program. The customer service is terrible they lie, they blame issues on Medicare they act like they will solve your issue, Had to involve Maximus. They result was found favorable for us, WellCare needs to adjust the premium. WellCare tries to blame Medicare, which was not true. Still waiting more that 5 months for WellCare to make adjustment as there was never a late enrollment. Shame on Wellcare buyer beware.
Business response:
The plan has reached out to member to get feedback on review on 5/25/20201.
Needed a therapist for ptsd and sleep problems. Not a single therapist in Dayton, OH or its suburbs accepted Wellcare. I can understand if I lived in the country, but this is a big city with many suburbs. So the doctor prescribed me medication which wellcare denied. Called customer service, got transferred 5 times then they hung up. Called again, same thing. The Flex card and otc benefits are just smoke and mirrors. I've tried using the flex card for co-pays but they just look at me like I'm crazy. I asked them to send a lis... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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