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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay clear of WellCare. They do not pay claims to providers and trying to contact them is a nightmare. Providers will bill you because WellCare does not pay them. Not even worth one star.
Business response:
We apologize for your experience, however we were unable to locate you as a member, we attempted to contact by email provided, with no response.
Fraudulently overcharges. Makes it hard to get ahold of a Us rep, leaving you on hold a long time, then disconnects. Contact your senator to report any fraud.
When the reup period took place in October of 2021 for my RX plan I was told that the plan I was on would remain the same and my premium would be $23.20 a month. But when they took the premium out of my bank account this month to start the renewal it was $68.90 so I called to find out why it was so high. I thought they had made a mistake. I was told the plan I was on was no longer available so they put me on a different one but I was not notified this was done so I wanted to cancel the plan and was told they could not do so ... read more
Business response:
we apologize for your experience, however, Every year before the AEP (Annual Enrollment Period) from October 15 to December 7, Plan mailed all current members an ANOC/EOC Kit (Annual Notice of change/ Evidence of Change). The ANOC letter provides a side-by-side comparison of current year and New Year benefits. CMS requires the ANOC to be in the member's hand on or before September 30. If member did not contact the plan during AEP to make plan changes, there is nothing the plan can do. The plan cannot grant member an extensio... read more
This company bought my prescription drug plan from Aetna. After the first year, and just before Medicare's Open Enrollment Period, they send me a 20 page finely printed booklet. I get this type of legalese from auto insurance companies; so I file it but do not read it. That is exactly what they were hoping for. Deep inside the booklet was their notice of changing my insurance plan to one that increases my monthly premium by 340%. No other warning was made. I mistakenly assumed my plan would remain unchanged. The enrollment p... read more
Worst company ever!! Signed up during Medicare enrollment period and didn't know how bad this company is. Now I am uninsured because it's past the enrollment period. Tried for a week to contact Wellcare via phone and email to no avail. My doctor's office ultimately informed me that my prescriptions would not be filled because they also could not contact Wellcare (they also tried many, many times. I wish I could give less than a one star...they deserve a "0". I am reporting them to Social Security and Medicare.
Business response:
Good morning, we apologize for your experience, our records indicate you are enrolled in the plan. thank you
This company is crooked Automatically increased my plan prices 400%
Well Care changed my prescription plan without my approval. Now my prescription plan has tripled in cost monthly. I called them and said I WANTED TO CANCEL and they said they sent me a letter saying of the changes which I have never received. I asked to speak to a supervisor to cancel but the customer service said that I was past the enrollment deadline. I still insisted to speak with a supervisor and was on hold for a half hour. I then hung up the phone. Be aware of this before signing with them. There are many senior citiz... read more
WellCare is a scam company. If I could I would give they minus. They ignoring people, calling center are in Filipins and they do not train, those people do not know what they doing. I already call them 3 times and still do not get a results. It is outage how they ignore the people. I would like to know what corrupted government agency and corrupted government official is behind that insurance... This need to be investigated. **** *******
I have a WellCare drug plan, but have switched for next year. They are refusing to fill my specialty drug and the calendar is running out. I have called at least 9 times, insisted on escalation, etc. They have a whole list of incorrect reasons not to ship the drug. It is expensive and I think WellCare doesn't want to cover this last refill. I've spent hours on the phone.
Business response:
Hello and Good Morning, We sincerely apologize for the inconvenience and dissatisfaction you experienced. Our records and contact with Ms. ******* confirm she was able to obtain her last refill of her specialty drug. Thank you.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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