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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i started jan 1 2022 wellcare said alot sound good but 5 mths later still haven,t got flex card every two weeks call say in the mail not true lier and might be scammer don't belivie a word that come from their mouth **** ***** ***** ****** ** **. ********
Business response:
We reached out to Mr.****** for assistance and clarification of his concerns and he stated that he has already switched plans and do not with to speak to anyone from Wellcare at this time. I was unable to further assist.
On the phone over 4 hours, cut off, on hold, transferred and cut off - today May 2 2022 I hAVE BEEN on the phone for over 3 hours trying to get the Flex Card issued to me. Mine was cancelled in error April 1 2022 . I have been talking with 4 different areas , on hold, hours, cut off, not understood in the Philippines call center that has loud background noise, and now I am ON HOLD AGAIN. I NEED A VALID FLEX CARD AND NOW. I never used the original and then it was cancelled as I said April 1. No one answers the phone who can o... read more
Avoid WellCare as a possible Medicare Advantage Program for yourself. After hours on the phone, emails, attempting to get to the proper CSR person, I filed a grievance w/ Wellcare. The gist is, their marketing person flat out lied to me about dental coverage, after asking specific questions, knowing that I had a significant amount of dental work pending. They never mailed me one denial claim, and only found out I had dental coverage for a prophy/xray, after all the work was completed. I received an email with the words "Your... read more
Business response:
Good Day, We regret any inconvenience ******************* experienced. CMS confirmed your request for disenrollment from WellCare Giveback HMO last day of coverage 04/30/2022 We researched your concerns with our vendor DentaQuest no treatment plan or claims where received from provider rendering service. We are unable to substantiate if treatment rendered is a covered benefit an itemized statement from provider is required. Unfortunately, if treatment/services rendered were not a covered service, then you are responsible fo... read more
im on a give back program and never got a giveback for 9 months already called every 2 weeks and still havent got a resolution
Business response:
Resolution was discussed with Member. Member Satisfied.
If I could, I would give 0 star! I have Wellcare Classic (PDP) paying $35.50 monthly. Drug prices are much higher than I just buy from Safeway pharmacy in WA without any insurances. On 3/13/22, Wellcare Classic cost $10.30 for losartan potassium 50 mg, 30 tabs On 4/6/22, Not using Wellcare Classic and any other insurances, 90 tabs for the same drug cost $16.72 at the same pharmacy. Wellcare is worse than without any insurances!!! The company has a lot of other issues, too. Customer service is a mess and cannot understand the... read more
Business response:
The plan contacted the member via phone 4/12/202022 to dissuce review.
Please avoid Wellcare! They have the worst customer service department. They made a data error on my zip code during my initial enrollment 3 months ago. That put me in the wrong service area for healthcare and they have not resolved it yet. I have literally spent 30 hour, mostly on hold, and talked with 10 - 15 representatives some and they have still not corrected my coverage. I would never recommend
1 star is too high. My husband and I signed up through Medicare, was a new plan. Sounded great on paper. Company was completely out of their league. Couldn't fulfill their customer needs, couldn't answer basic questions, even sent me to Medicare when they couldn't answer my questions themselves. We switched after the first 3 weeks of January. At that time, we'd been turned away from using it at an eye doctor who we were told was on the list of approved vendors , turned out it was only for Medicaid. One of the perks was suppo... read more
Business response:
Hello and Good Afternoon, Contact has been made with Mrs. ******** regarding her concerns. Again, we sincerely apologize for the dissatisfaction you've experienced. Thank you.
WellCare ValueScript: If you like non responsive customer service, multiple transfers to overseas operators and terrible service, then WellCare ValueScripts is the one for you. They declined my account which medicare submitted based on an inaccurate understanding of special enrollment period. No faith whatsoever in this company's ability to service a customer responsibly.
Business response:
The plan has made contact with the member. The plan has apologized to the member for his frustrations and advised the member the application has been submitted to CMS for approval and he will be notified by the plan once CMS processes the application.
My experience with WellCare (WA) is one of the worst customer service experiences I've ever had! I never do customer satisfaction posts like this, but this one I HAD to! We unenrolled from their Value+ Prescriptions at the end of 2021 and called to let them know, just when they asked us to. We've since still been enrolled, and we are getting late payment calls from them. Meanwhile, my father is in hospice and is dying. They wouldn't do anything until I had his signature on their Authorization form. After faxing that in as re... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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