WellCare Health Plans, Inc.

Rebeca T 

on BBB

3 years ago

I am a health insurance broker and have been calling the broker help line since 9/28/22, opened ticket #****** and when I did not hear back from anyone, I opened another ticket #******. I have since called and am actually on the line now and after 33 minutes of holding during my fifth phone call, no one can help me access my PingOne account in order to ensure that my contract is complete for AEP. Wellcare's Pingone password reset functionality is not working and I am unable to access my contracting page. This is how my famil... read more

Michael S 

on BBB

3 years ago

I wish I could rate them worse. My mother was contacted by a broker who said he was from Medicare and enrolled her in wellcare when she was already covered through her employer retirement. I have tried multiple times to cancel as it was a mistake. In may they had to me that it was canceled and everything was fine, they then stated that my mother had called in to cancel the cancel. My mother has dementia and does not have the ability to call them as she doesn't have that ability. And they don't allow to just cancel they make ... read more

Cali P. 

on BBB

3 years ago

If I could leave a 0 star review, I would. I have had nothing but problems since I joined Wellcare in May of this year. I was enrolled by an agent that told me I could see any doctor/specialist I wanted, including my current doctors, in and out of network, as long as they are willing to take Wellcare because I was eligible for the Duals Open PPO plan. I am severely mentally disabled and am pretty much homebound unless I HAVE to leave the house, and Telehealth appointments with my therapist and psychiatrist are essential and ... read more

Cynthia F 

on BBB

3 years ago

Worst plan ever! You never speak with someone who speaks clear English or understands what you are saying. They read from a script and cannot understand when you try to explain over and over again. I asked to disenroll and they refused to do that. Never go with this company, no matter what they tell you with price or anything, they are the worst company I have ever dealt with! I want to give them 0 or minus stars, but it is not an option. 

Marsha W 

on BBB

3 years ago

Do not use Wellcare !!!!! For some reason I have been getting information in braille and I am not blind and I have filed several grievances and keep talking to people on the phone and nothing works!!!!! Global headquarters does not answer their phone and doesnt accept my email. Do NOT use this company of you need a drug plan !!!! 

Sandy M 

on BBB

3 years ago

They called my elderly mom and signed her up without her approval even after telling them repeatedly that she was happy with ***** and did not want to change. Keep getting mail which she thought was junk mail and didn't open only to find later when they sent 2 payment books that she was enrolled. She spent all day on the phone and no one would help her to the point she was in tears and so badly shaken up. I spent 1 1/2 hrs on the phone that even and still got the run around. I told them they have 36 hours to cancel her polic... read more

Walter B 

on BBB

3 years ago

Worst excuse for an an insurance company in my lifetime. My Mom went to her primary care physician, who is an authorized provider and was seen by the nurse practitioner. They claimed they wouldn't cover it because she went to an unapproved care provider, which isn't the case. I have NEVER dealt with this much incompetence in my life. 

Ann C 

on BBB

3 years ago

Worst customer service! I had been receiving 90 day prescription since I started with Wellcare. All of a sudden They only approved 30 day renewal. I take this med 2x/day, so 30 day supply is only good for 2 weeks. When I questioned pharmacy I was told call well are. I called 888 # on back of card. This dept is based in the Philippines. When the rep gives their name it's always an American name, but heavy accents I could hardly understand. I suspect this is deliberate to give the caller the impression that theyre dealing with... read more

Christopher B 

on BBB

3 years ago

Well Care is fraudulently Charging me co-pays for my prescriptions and I got a letter from Social Security that says I should not have any prescription related co-pays and the fraudulently charging me premiums I have full extra help my level of extra help is 100% I should not have to pay anything and they refuse an update the records because they're in confident