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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could leave a 0 star review, I would. I have had nothing but problems since I joined Wellcare in May of this year. I was enrolled by an agent that told me I could see any doctor/specialist I wanted, including my current doctors, in and out of network, as long as they are willing to take Wellcare because I was eligible for the Duals Open PPO plan. I am severely mentally disabled and am pretty much homebound unless I HAVE to leave the house, and Telehealth appointments with my therapist and psychiatrist are essential and ... read more
Worst plan ever! You never speak with someone who speaks clear English or understands what you are saying. They read from a script and cannot understand when you try to explain over and over again. I asked to disenroll and they refused to do that. Never go with this company, no matter what they tell you with price or anything, they are the worst company I have ever dealt with! I want to give them 0 or minus stars, but it is not an option.
Do not use Wellcare !!!!! For some reason I have been getting information in braille and I am not blind and I have filed several grievances and keep talking to people on the phone and nothing works!!!!! Global headquarters does not answer their phone and doesnt accept my email. Do NOT use this company of you need a drug plan !!!!
They called my elderly mom and signed her up without her approval even after telling them repeatedly that she was happy with ***** and did not want to change. Keep getting mail which she thought was junk mail and didn't open only to find later when they sent 2 payment books that she was enrolled. She spent all day on the phone and no one would help her to the point she was in tears and so badly shaken up. I spent 1 1/2 hrs on the phone that even and still got the run around. I told them they have 36 hours to cancel her polic... read more
Worst excuse for an an insurance company in my lifetime. My Mom went to her primary care physician, who is an authorized provider and was seen by the nurse practitioner. They claimed they wouldn't cover it because she went to an unapproved care provider, which isn't the case. I have NEVER dealt with this much incompetence in my life.
Business response:
We have e-mailed you requesting additional information needed for research, you may reach us at XXX-XXX-XXXX ***-XXXXX.
Worst customer service! I had been receiving 90 day prescription since I started with Wellcare. All of a sudden They only approved 30 day renewal. I take this med 2x/day, so 30 day supply is only good for 2 weeks. When I questioned pharmacy I was told call well are. I called 888 # on back of card. This dept is based in the Philippines. When the rep gives their name it's always an American name, but heavy accents I could hardly understand. I suspect this is deliberate to give the caller the impression that theyre dealing with... read more
Business response:
Good Day, Resolution Summary- Unable To Contact email sent to member after 3 unsuccessful attempts to reach by telephone. Member email responded on August 18, 2022 "Ms. Starling, I have nothing else to say. After a phone call that could have been resolved in 10 min, I wasted over an hour. I did get my 90-day prescription thanks to my pharmacy. I have no further concerns. *** *******" · CVS Claim Detaill shows medication METFORMIN 90 days paid 8/11/22 · Customer Service dissatisfaction has been routed to Customer Service Ma... read more
Well Care is fraudulently Charging me co-pays for my prescriptions and I got a letter from Social Security that says I should not have any prescription related co-pays and the fraudulently charging me premiums I have full extra help my level of extra help is 100% I should not have to pay anything and they refuse an update the records because they're in confident
Business response:
Hello, we have tried contacting you on 8/5/2022 @ 5:06pm to address your concerns, and left a voicemail message for you with our department ph# XXX-XXX-XXXX including your case# ***-XXXXX. Our records show that you do not have active coverage with Wellcare..
WellCare is a horrible company. I have been seeing the same provider for over 20 years now, I am unable to see any of my providers at the current facility because WellCare would not cover the provider visits. Also when calling into customer service the phone line is garbled and you can barely understand what anyone is saying. I wish that I could not leave any star but I am forced to leave at least one star rating when this company deserves worse than that.
I signed up with Wellcare just for this benefit but I have not received it all year, although it should have began January, 2022. I have had the same experience with Wellcare as others here. Whenever I have tried to call Wellcare about my 'giveback' benefit I am put on hold several times during the call, for long periods of time, only to be told they will 'look into it' and call me back. I have filed a grievance with Wellcare and Medicare has also filed a grievance on my behalf. I just want the Part B giveback which was prom... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 385 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open on Monday at 9:00 a.m.
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