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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would rate this A zero. They are all talk and no action. You can spend hours trying to get an answer and be transferred no less than 4 times. Company is a. Omelette waste of time and money. In fact, they cost me money. I should have stayed with plain Medicare. I feel like it was all a scam!!<br /> <br /> <br />
Business response:
Hello Ms. N i am reaching out from the plan Wellcare, I see you having issues trying to get an answer on your plan. I would like to see if I can assist with this please reach out to the plan ************and use reference number *********. My name is ******* i would like to provide you all the information you are in need of.
I honestly would not have selected you for my provider if I had known your customer service personnel speak English with a heavy accent. The first person's accent was so thick I gave up. You also declined my drug because you said it was not approved by the FDA but was approved in 2021, so your database is not up-to-date. Which is disturbing in and of itself. Also, I asked your representative if you have a plan to cover the drug I need; her only response was that the window to switch had closed. I am well aware of that, but I... read more
Totally incompetent customer service. Each time I try to refill a prescription I find Wellcare has it listed as they are a secondary insurance. They are actually my primary and only insurance. When calling customer service, you first must give your life history to a robot. Next fight your way through multiple choices to speak to a human. The rep does not speak English, but is your only choice. Give life history again. After explaining issue multiple times, get transferred to Pharmacy desk. Pharmacy desk rep also does not spe... read more
As new enrollees in Wellcare, my spouse and I have never encountered such poor customer service. Our initial coupon books were wrong. Corrected coupon books were never sent as promised. My husband and I have different drug plans, and our payments were incorrectly applied to our accounts. Six months later, and Wellcare still hasn't corrected our accounts despite dozens of calls to customer representatives and supervisors. Have requested a paid receipt/invoice for payment of our 2023 premiums in full. Was told that they only i... read more
Business response:
Hello and Good Afternoon, We sincerely apologize for the dissatisfaction experienced. We will be reaching out in hopes of resolving all your concerns. Thank you.
This is the worst health company Ive ever dealt with. They sent me a letter in the mail saying they cant get in touch with me. They called once. I have been trying for days to get in touch with them with the number on the letter and it seems like nobody is there to take my call. I have left messages and still no return call. The number they have on the letter is .Good luck getting someone to answer. I need them to pay my doctor what is owed to him. Horrible healthcare.
Stay away from this company. CS is the worst ever dealt with . Reps have underground level , wasted hours on the line .. give us 24-48 we ll solve the issue and call you back .. two weeks , numerous calls - same answer . This company cannot operate in NYC at all !!!<br /> <br /> <br />
Wellcare is absolutely ridiculous, you continually get transferred to different departments and it's usually the wrong one. The customer service people talk over you, they do not let you finish your sentences and repeat the same useless information over and over again. I just signed up for the dual plan whatever that means and I'm not getting the cards they told me I'm supposed to get. I have yet to receive my member card and I have two Dr's appt next week neurologist and PCP. I also need to get meds however do not have the ... read more
We are a provider and would not recommend this plan to anyone at all. The worst customer service I have ever seen. I beg you to choose another plan.
Business response:
Hello, if you require assistance in addressing concerns please contact Wellcare at ************ Please reference case PRC ******. Thank you.
This review is for Part D: First let me say my review is geared toward individuals who serve as caregivers to elder parents. In my case, my 90 year old parent resides with me and my family. As a result I manage all over financial and medical issues. My mother has only had Wellcare for less than 4 months and it has been THE MOST frustrating experience ever. I would rather spend the entire day at my local DMV than deal with Wellcare representatives. The focus of my issue that they required a form to allow me to even inquire ab... read more
Business response:
Hello and Good Afternoon, We apologize for the dissatisfaction experienced. We will be making outreach in hopes of addressing all issues and having matter resolved. Thank you.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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