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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Moved to a new state in 2022, switched to Wellcare after being assured that my plan would cover enhanced dental beginning 2023.I called Wellcare customer service TWICE around November 30, 2022, seeking re-assurances before deciding whether to stay with Wellcare.Was told beginning in 2023 that enhance dental services would become available at no extra cost.In February 2023, I decided to get some dental work done and was told by a Wellcare representative (who was overseas) that the plan I had would not cover the expense.
Please heed this warning: do not buy Wellcare insurance. They were a good company until CVS took over. I have found they are now dysfunctional in nearly all areas and deceptive as well. I totally regret buying a policy from Wellcare.
Business response:
Hello and Good Morning, We are sorry to hear your dissatisfaction. We will be in contact to see how we can assist in making things better. Thank you.
Worst experience I've ever had with an organization. Would not recomment to anyone.
Business response:
Member has responded stating that comment was entered in error, as name was similar to another company. (withdrawn)
I would rate this A zero. They are all talk and no action. You can spend hours trying to get an answer and be transferred no less than 4 times. Company is a. Omelette waste of time and money. In fact, they cost me money. I should have stayed with plain Medicare. I feel like it was all a scam!!
Business response:
Hello Ms. N i am reaching out from the plan Wellcare, I see you having issues trying to get an answer on your plan. I would like to see if I can assist with this please reach out to the plan ************and use reference number *********. My name is ******* i would like to provide you all the information you are in need of.
I honestly would not have selected you for my provider if I had known your customer service personnel speak English with a heavy accent. The first person's accent was so thick I gave up. You also declined my drug because you said it was not approved by the FDA but was approved in 2021, so your database is not up-to-date. Which is disturbing in and of itself. Also, I asked your representative if you have a plan to cover the drug I need; her only response was that the window to switch had closed. I am well aware of that, but I... read more
Totally incompetent customer service. Each time I try to refill a prescription I find Wellcare has it listed as they are a secondary insurance. They are actually my primary and only insurance. When calling customer service, you first must give your life history to a robot. Next fight your way through multiple choices to speak to a human. The rep does not speak English, but is your only choice. Give life history again. After explaining issue multiple times, get transferred to Pharmacy desk. Pharmacy desk rep also does not spe... read more
As new enrollees in Wellcare, my spouse and I have never encountered such poor customer service. Our initial coupon books were wrong. Corrected coupon books were never sent as promised. My husband and I have different drug plans, and our payments were incorrectly applied to our accounts. Six months later, and Wellcare still hasn't corrected our accounts despite dozens of calls to customer representatives and supervisors. Have requested a paid receipt/invoice for payment of our 2023 premiums in full. Was told that they only i... read more
Business response:
Hello and Good Afternoon, We sincerely apologize for the dissatisfaction experienced. We will be reaching out in hopes of resolving all your concerns. Thank you.
This is the worst health company Ive ever dealt with. They sent me a letter in the mail saying they cant get in touch with me. They called once. I have been trying for days to get in touch with them with the number on the letter and it seems like nobody is there to take my call. I have left messages and still no return call. The number they have on the letter is .Good luck getting someone to answer. I need them to pay my doctor what is owed to him. Horrible healthcare.
Stay away from this company. CS is the worst ever dealt with . Reps have underground level , wasted hours on the line .. give us 24-48 we ll solve the issue and call you back .. two weeks , numerous calls - same answer . This company cannot operate in NYC at all !!!
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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