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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is BY FAR the worst insurance company I have ever dealt with.To start things off, they tricked me into thinking their ******** plan was a required option in my state, and I've had both the ******** and ******** parts of this awful plan since.I had a therapist, who treated me for free for an entire year, because according to his ******, "Wellcare is notorious for refusing to pay for things."Recently, I was referred for treatment with Spravado. My local hospital stopped accepting them as insurance 4 months ago (gee, I won... read more
Just horrifying plan with even worse people. Whatever they are telling you, they are lying. RUN!
Business response:
Hello,<br /> <br /> The plan has made contact with ********************** regarding her concerns that would cause her to share her negative experience. The plan has educated her on what has occurred and the course of action for next steps. The plan has set expectations for continued follow-up regarding her complaint and other concerns addressed.<br /> <br /> While all things may not always be favorable, we strive to resolve all concerns and we hope this will be a better fulfillment.
They really deserve zero stars. The sales rep (who, after 2 phone calls, actually showed up at my door!) promised me "the world". The ONLY reason I signed up was that "I could opt out at any time". No problem, right? WRONG! After being on the phone for close to TWO hours, I *think I'm cancelled. I had to speak with 3 different people, going over the same questions. And these reps spoke with very strong dialects at a very fast pace.In the meantime, I have no prescription coverage for 15 days, with 3 expensive scripts to fill.... read more
Their agent absolutely lied about everything and conned me into enrollment telling me nothing would interrupt my current insurance. The agent frauded from start to finish of the phone call when I hung up I had no idea what happened or what insurance company. The first of August I have no insurance company and out $200 in food benefits.All the benefits well care claims ends up with no one takes the insurance so it's useless lies.
Since 02/2023 I have been trying to get my $25 Reward for my annual physical I had on 02/09/2023 with my PCP in *******, **. My PCP billed their services for $341.15 on 02/10/2023 and Wellcare paid the claim on 02/15/2023 in the amount of $181.00 after their contractual adjustment. Yet, from 02/2023 to 08/01/2023 Wellcare and Healthmine continue to tell me they have not received the claim, EVEN THOUGH THEY PAID IT ON 02/15/2023. I have spoke to representatives all over the world for Wellcare and none of them know what they a... read more
They are a ******* joke , promise this and that and don't deliver any of it , hey I qualify for meals each month but we are going to take them from you so you don't get them , hey we are sending you a flex card with a &100 on it each month but you can't use it on anything , what a ******* joke
For three successive months I have received a letter telling me that my premium payment of $11.20 has not been received. For three successive months I have telephoned to learn that Wellcare does in fact have my correct credit card information for auto-charging purposes. Yet repeatedly your firms auto pay does not operate successfully. Then, each time after talking to a Wellcare customer service person, nothing happens to process a payment, OR to correct whatever is wrong with Wellcares internal payment processing operations.... read more
I have been trying to get Wellcare to pay an out of pocket for an emergency dental procedure that was not pre approved. I've been trying for 7 months. They lose the paperwork so it has to be sent Certified mail. Even they they say they did not get it.. Even their Appeals and Grievances are a waste of time. Your are sent from pillar to post at every turn or are just cut off. Their customer service is a joke and don't even think about asking for a supervisor - you get cut off
I have been calling WellCare since April requesting an invoice or statement with my name on it so I can get reimbursed by a third party. I have called every month and now we are in June and still NO invoice or statement. They keep telling me that it takes 7 to 10 days well I think we have gone way, way past those days from calling in April. Why are these companies so miss managed nowadays? When you call there is always an excuse. I do not want to hear an excuse I WANT ACTION. STOP WITH APOLOGIZING!!!! It is getting old like ... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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