WellCare Health Plans, Inc.

GLORIA W 

on BBB

3 years ago

???? Amazing, I tried to be understanding and patient with this company because these times have been difficult during the pandemic. But omg… they are sooooo not good. Customer Service based in the Philippines, with chickens noises in the background… they’re trained to be polite but not really to provide service ??????????????. So frustrating. Their payment book(s) inconsistent and incorrect ??????????????. They ought to be put out of Hawaii’s business realm ??????????????. 

darvis W 

on BBB

3 years ago

I and my mother are both wellcare members for 8yrs now. I had to filed numerous complaints in the last year about poor services she received from providers and companies wellcare has paid for her being a member. Just like others have said you file a grievance with wellcare they will give you the run a round then lose the grievance many times over. wellcare doesn't care about you the customer. 

ROBERT W 

on BBB

3 years ago

Our Wellcare.com logins expired, and apparently so did the answers to security questions. They do no allow you to correct this, other than calling them. Whether you request "help" or "support" you are provided a click button next to a graphic of a telephone handset. Click on that, you get nothing but a mailing address. If you want a phone number, you have to use a third-party search website. Call any of those numbers, and you get put in a queue, where you wait until you can't anymore. This is the WORST customer service we se... read more

Karina M 

on BBB

3 years ago

This company has a man named ******************* working there and this man is a harassment with feet. He uses his power in the company to get close to women on his work team and outside people he works with. Very unprofessional, he acts like if the WellCare money is his its a total joke. 

James D 

on BBB

3 years ago

WELL let's just say that WellCare is extremely poorly operated & doesn't CARE who knows it & doesn't wish to do anything about it. An hour & 45 minutes on the phone with 5 different people including at the supervisor level was the equivalent of speaking to 5 parrots trained to say exactly the same thing. This isn't the first time dealing with them either. BTW, they offshore customer service so running the clock out ON YOU is their desired strategic location. Hopefully accents are not an issue in understanding spoken english ... read more

Ce N 

on BBB

3 years ago

I have been a Well Care patient, and client for 2 + years. Yesterday, I received a call from a representative who spoke my language; clearly asked questions, repeated my responses with clarity, and patiently looked for information to which he did have the answers. This was about a 20-minute beneficial phone call which came from an important vendor. The most important vendor to my senior life at this time. I have been very pleased with the ordinary services they have provided and now to get a call from them to check on my wel... read more

LILAVATI P 

on BBB

3 years ago

I have given a one star review just week ago. They have accepted our late payment issue as legit and reinstated our part-d coverage.. 

Lauren G 

on BBB

3 years ago

I feel like they harass me. They call practically ever day, always saying they want someone to come out to do a health assessment. No thank you I trust my doctors why cant you respect that? Everyday I get mail from them. Nothing I ask for or find helpful. Its so aggravating 

Pamela S 

on BBB

3 years ago

Worst experience ever since January 2023. Never received my OTC order and been getting a runaround for several weeks. They won't pay my chiropractor who on line shows she is in network, 17 phone calls later. One call the person yelled shut up very loud in the phone.