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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has a man named ******************* working there and this man is a harassment with feet. He uses his power in the company to get close to women on his work team and outside people he works with. Very unprofessional, he acts like if the WellCare money is his its a total joke.
WELL let's just say that WellCare is extremely poorly operated & doesn't CARE who knows it & doesn't wish to do anything about it. An hour & 45 minutes on the phone with 5 different people including at the supervisor level was the equivalent of speaking to 5 parrots trained to say exactly the same thing. This isn't the first time dealing with them either. BTW, they offshore customer service so running the clock out ON YOU is their desired strategic location. Hopefully accents are not an issue in understanding spoken english ... read more
I have been a Well Care patient, and client for 2 + years. Yesterday, I received a call from a representative who spoke my language; clearly asked questions, repeated my responses with clarity, and patiently looked for information to which he did have the answers. This was about a 20-minute beneficial phone call which came from an important vendor. The most important vendor to my senior life at this time. I have been very pleased with the ordinary services they have provided and now to get a call from them to check on my wel... read more
I have given a one star review just week ago. They have accepted our late payment issue as legit and reinstated our part-d coverage..
I feel like they harass me. They call practically ever day, always saying they want someone to come out to do a health assessment. No thank you I trust my doctors why cant you respect that? Everyday I get mail from them. Nothing I ask for or find helpful. Its so aggravating
Worst experience ever since January 2023. Never received my OTC order and been getting a runaround for several weeks. They won't pay my chiropractor who on line shows she is in network, 17 phone calls later. One call the person yelled shut up very loud in the phone.
Business response:
Hello, my name is **************** would like to assistyou with your issue with OTC issues and yourchiropractor provider not showing in network. Please reach to me at ************ with PRC-***** as a reference number. I am lookingforward to speaking with you.
Moved to a new state in 2022, switched to Wellcare after being assured that my plan would cover enhanced dental beginning 2023.I called Wellcare customer service TWICE around November 30, 2022, seeking re-assurances before deciding whether to stay with Wellcare.Was told beginning in 2023 that enhance dental services would become available at no extra cost.In February 2023, I decided to get some dental work done and was told by a Wellcare representative (who was overseas) that the plan I had would not cover the expense.
Please heed this warning: do not buy Wellcare insurance. They were a good company until CVS took over. I have found they are now dysfunctional in nearly all areas and deceptive as well. I totally regret buying a policy from Wellcare.
Business response:
Hello and Good Morning, We are sorry to hear your dissatisfaction. We will be in contact to see how we can assist in making things better. Thank you.
Worst experience I've ever had with an organization. Would not recomment to anyone.
Business response:
Member has responded stating that comment was entered in error, as name was similar to another company. (withdrawn)
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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