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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What kind of **************** is this,, I have been on the phone with Wellcare never got to a repersentative totalling over 1 1/2 hours. This was a completely frustrating process. Finally, They mumbled endlessly from a script and I could barely understand. There is no reason that this simple request should have required so much time on hold. And after I was put on hold, they still didn't have the answer. I simply needed my card # emiale or given to me so I could get dental treatment for PAIN..Worst costumer service ever. You... read more
Business response:
Hello and good afternoon, I have made several attempts to reach you via e-mail as this was the only information we could find, however, I've been unsuccessful. Member information is needed for investigation, please contact Executive Response Team at ************and please reference *********. Thank you.
They took away one of the benefits in my plan without telling me! My Medicare Advantage Plan, the "HMO Giveback Plan" included an OTC benefit, where I could order about $90. per quarter in free Over The Counter healthcare items from CVS. Not a very big benefit, but I liked it. When checking on my plan for 2024, I noticed they will no longer be offering this benefit! I called their customer service number, which takes you to a call center in the Philippines where it takes them forever to look up any information, but they did ... read more
Problems with trying to collect on dental plan. Tried repeatedly to file claim, talked to many people, just kept getting the run around. I was told I would receive partial payment. I had an $1800.00 bill and I got $74.00. They found one excuse after another, very frustrating. I would not recommend this plan to anyone.
don't dare to sign with wellcare health plan! ! ! !. They will transfer your call from one of their representatives to another without resolving your problem. They called me that my authorization for surgery was approved Nov. 8,2023, valid until Dec 8,2023. Called them again last week and was told my provider will receive the fax copy within 24-48 hrs. Never happened.Called again yesterday asking fax copy and also verified fax # they sent it to, then again i was told they re-fax it and was given fax confirmation #. unfortuna... read more
Business response:
Hello, *************************, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact Desireeat ************ and reference case number ***-*****. Thank you, *******
OMG, I have been on the phone with 2 Welcare representatives totalling over 1 1/2 hours. This was a completely frustrating process. They were so poorly trained or incompetent or just plain thick. They mumbled endlessly from a script and I could barely understand. There is no reason that this simple request should have required so much time on hold. And after I was put on hold, they still didn't have the answer. And after all that, I still have to run out to fax them more information that they already should have on file. Pat... read more
Upon leaving a review on this site, I was contacted by the Wellcare company. They have responded in a positive manner and are currently working on the communication issues that I had reported on. I will be more than happy to upgrade my rating of this company once these issues are fully addressed.
They lied to me and didnt do anything to rectify the situation, leaving me with the bill and delaying my health care. I wont stay with a company I cant trust.
One hour after receiving email confirmation- I tried to cancel the policy, that goes in effect 1/1/2024 They are refusing to cancel, stating I need to contact my other insurance company. There is no other plan., just ********* Been on ******** since ****, now received recorded phone message saying there will be penalty fees due to lapse on insurance in 2011. This is FRAUD. I have emailed them multiple times, an d can not get policy cancelled. Told them in the email will not honor the plan . It is my understanding in Florida ... read more
Worst drug plan you can buy for your money. Look elsewhere. Save big with Good RX. I saved more money putting my drugs under good RX then you can amage. I been trying to Cancel plan since August 2023 every month the same story. Now it's enrollment time and still fighting me on this cancelation.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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