WellCare Health Plans, Inc.

c. m. 

on BBB

a year ago

don't dare to sign with wellcare health plan! ! ! !. They will transfer your call from one of their representatives to another without resolving your problem. They called me that my authorization for surgery was approved Nov. 8,2023, valid until Dec 8,2023. Called them again last week and was told my provider will receive the fax copy within 24-48 hrs. Never happened.Called again yesterday asking fax copy and also verified fax # they sent it to, then again i was told they re-fax it and was given fax confirmation #. unfortuna... read more

Debbie H 

on BBB

a year ago

OMG, I have been on the phone with 2 Welcare representatives totalling over 1 1/2 hours. This was a completely frustrating process. They were so poorly trained or incompetent or just plain thick. They mumbled endlessly from a script and I could barely understand. There is no reason that this simple request should have required so much time on hold. And after I was put on hold, they still didn't have the answer. And after all that, I still have to run out to fax them more information that they already should have on file. Pat... read more

Belinda R 

on BBB

a year ago

Upon leaving a review on this site, I was contacted by the Wellcare company. They have responded in a positive manner and are currently working on the communication issues that I had reported on. I will be more than happy to upgrade my rating of this company once these issues are fully addressed. 

Sarah M 

on BBB

a year ago

They lied to me and didnt do anything to rectify the situation, leaving me with the bill and delaying my health care. I wont stay with a company I cant trust. 

Ilse S 

on BBB

a year ago

One hour after receiving email confirmation- I tried to cancel the policy, that goes in effect 1/1/2024 They are refusing to cancel, stating I need to contact my other insurance company. There is no other plan., just ********* Been on ******** since ****, now received recorded phone message saying there will be penalty fees due to lapse on insurance in 2011. This is FRAUD. I have emailed them multiple times, an d can not get policy cancelled. Told them in the email will not honor the plan . It is my understanding in Florida ... read more

Anthony P 

on BBB

a year ago

Worst drug plan you can buy for your money. Look elsewhere. Save big with Good RX. I saved more money putting my drugs under good RX then you can amage. I been trying to Cancel plan since August 2023 every month the same story. Now it's enrollment time and still fighting me on this cancelation. 

Donelle M 

on BBB

a year ago

Run! Do not sign with WellCare!This company is poorly managed, and falsely gives information. They defaulted on a gift card choice. After 4 months finally sent out CVS gift card. As their contract is with CVS. I would never have had a home healthcare visit, but they trick you, then default when not able to honor original offer.My experience with WellCare will have me changing to a reputable Insurance Company!!On many occasions WellCare representatives give different information, though some are helpful, some in theOTCH depar... read more

Barbara C 

on BBB

a year ago

This is the absolute worst plan I have ever dealt with! Everyone there is useless and idiots! every time I call is never get the same answer from anyone! I actually requested to speak to a manager and that was a joke! I wish I could give them no stars or negative stars!! 

Michael Eugene & Ronald K F 

on BBB

a year ago

My brother, who is in a Veterans Home, was signed up for WellCare Advantage Plan without his consent. All of his Id disappeared a year and a half ago, so as his care provider, I re-established those IDs and then kept them to prevent them being used, as I handle all of his business for him. There were people going in and out of his house stealing things from him. When my brother went in the hospital, we discovered that his Original Medicare had been changed. On July 8th he signed a filled out a Disenrollment form and sent it ... read more