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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was looking for an insurance that had transportation for a handicap in a wheelchair, that had my specialist Dr.s in their network and covered all my medications, talked with insurance agent, WellCare confirmed everything I was looking for, decided to sign up. I am on an insulin pump and was told along with agent that it was covered. I am out of supplies and found out today that they do not cover my Medtronic pump or supplies. Called to see if I could get Lantus long term insulin and syringes since I have the regular insuli... read more
Tried to change to a cheaper plan but they bungled the address and sent cards to ******** instead of ******* called and gave them the right address got cards about a week later. A few days later they sent a letter saying I was canceled because I moved from ******** to ******* but Ive lived in the same house over 60 years. The way the elderly are treated in this country is APPALLING!!!
Told me I would have same policy as 2023. Then they changed the pharmacy amount. I was told that if I wanted the same policy as2023 to do nothing, it would roll over. I was getting $166.00 quarterly for online pharmacy ordering. Now I find out I have a spendable card that's loaded with $22.00 a month. Far cry from the quarterly amount. I was lied to. Now I'm stuck with this insurance till next year. I feel like they took advantage of me. I won't be recommending them to anyone!
Business response:
Dear ****** ***** Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have resolved your concerns and issue via phone calls and emails. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** *
Worst PDP I have ever had. Terrible customer service Representatives that are so hard to understand you just want to hang up the phone. Toss you from one person to another person and they all say something different. I had been on a medication with my previous company Aetna who were incidentally a great company but I found the rates at WellCare we're going to be less... Biggest mistake in the world they made my physician call in a prior authorization cuz it was a pricey drug and then denied the prescription... So if they're ... read more
Ive been with this company for many years. I called in during open enrollment to confirm my benefits will be the same going into ****. I was assured it wouldnt change. So I stayed with them. I just found out the $740 over the counter went away. This was the deciding factor going with them so now its gone. I was told I could go with another plan but it will be another $100 a month. So thats $1200 Id pay in a year to get the *** benefit back. I barely make it on social security and this is horrible for me to survive. Shame on ... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their concern and have educated them on their plan benefits. No further action necessary.
OMG INEFFICIENT TOTALLY INEFFICIENT DO NOT GO THERE THEY DID NOTHING FOR ME!CANNOT BELIEVE THEY HAVE A JOB AND CREDIT CARE EVEN EXISTS!ALWAYS ON HOLD. THEN NOTHING OVER AND OVER AGAIN!!!!
Business response:
Hello, I have made several attempts to contact you, including voicemails and e-mail, to gather more information and address the issues, however I've been unsuccessful. Please conatct the ********* *********** team with your case number so we can seek resolution. Thank you.
Just joined and this is absolutely a nightmare, I wish I had never switched from United health and I cannot wait till this year is over and I can go back!
I'm one month into Medicare coverage. I went with another Plan D Medicare plan in December (my birth month) then became aware that WellCare might be a better option. I enrolled but then decided it would be better to enroll in my retiring companies group Advantage Plan C. I have attempted repeatedly to cancel the WellCare plan before it took affect, so I could meet the January 1st deadline for enrolling in the company plan. Overseas WellCare customer service (no follow-up or any opportunity for any stateside assistance) would... read more
Business response:
Thank you Mr. P****** for bringing this issue to our attention. We apologize for any inconvenience or frustration caused. After review, it was determined there was a delay in cancellation of enrollment. If you have any further questions and concern please feel free to contact WellCare customer service. Myra D
Signed up for their Medicare Part D plan, Wellcare Value Script (PDP) to be active Jan. 1st, 2024. When I went to my pharmacy , they could not enter the plan info because the computer said 'The Plan Was NOT Active' . Also, I Called in December to inform them I did not get the plastic member card. They said it was sent in October, a Lie, I never got it. Now their website has a pop-up window telling member card will be sent sometime January 2024. Their website was not working on Jan. 1st, and could not get thru by phone. A poo... read more
Business response:
Thank you ************************* for bringing the issue to our attention. We apologize for any inconvenience or frustration that accrued as a result of you not having your insurance ID card. Our enrollment department sent out another insurance ID card and your address has been updated. If you have any additional questions and/or concerns , please dont hesitate to contact our **************** **********************. Thank you, **** D
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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