WellCare Health Plans, Inc.

Edward R. 

on BBB

2 years ago

WellCare PDP plans actually override the Doctors prescriptions to the point the patient its for doesn't get the prescription. The Pharmacy told me that Wellcare was asking why the doctor prescribed the particular inhaler, asking why because of it's price (Advair - $400.) yet they authorized Trelegy which is $745. per inhaler - Wellcare is getting paid a percentage of this sale which is $345 MORE than the ***** inhaler at $400. I would not recommend this ******** *********** simply because they reveal their interest - the dol... read more

Catherine A 

on BBB

2 years ago

I have been trying to deal with an issue with them for all most a year. Awful costumer service. Poorly trained employees. They screwed up my sons paperwork and I am still trying to get them to fix it....I have fax, phone and mail but to so resolve. 

RIYAZ M 

on BBB

2 years ago

The site is not easily accessible. The site has a lot of problems. You have hired people in far away countries who do not know adequate English and don't have any idea what they are talking about! I would like to know why do I have to pay the full amount for my prescriptions when I have drug coverage insurance with your company. *******************,**************************************************** ***** 

Ronald D 

on BBB

2 years ago

I was looking for an insurance that had transportation for a handicap in a wheelchair, that had my specialist Dr.s in their network and covered all my medications, talked with insurance agent, WellCare confirmed everything I was looking for, decided to sign up. I am on an insulin pump and was told along with agent that it was covered. I am out of supplies and found out today that they do not cover my Medtronic pump or supplies. Called to see if I could get Lantus long term insulin and syringes since I have the regular insuli... read more

SB C 

on BBB

2 years ago

Tried to change to a cheaper plan but they bungled the address and sent cards to ******** instead of ******* called and gave them the right address got cards about a week later. A few days later they sent a letter saying I was canceled because I moved from ******** to ******* but Ive lived in the same house over 60 years. The way the elderly are treated in this country is APPALLING!!! 

Claire C 

on BBB

2 years ago

Told me I would have same policy as 2023. Then they changed the pharmacy amount. I was told that if I wanted the same policy as2023 to do nothing, it would roll over. I was getting $166.00 quarterly for online pharmacy ordering. Now I find out I have a spendable card that's loaded with $22.00 a month. Far cry from the quarterly amount. I was lied to. Now I'm stuck with this insurance till next year. I feel like they took advantage of me. I won't be recommending them to anyone! 

Luanne S 

on BBB

2 years ago

Worst PDP I have ever had. Terrible customer service Representatives that are so hard to understand you just want to hang up the phone. Toss you from one person to another person and they all say something different. I had been on a medication with my previous company Aetna who were incidentally a great company but I found the rates at WellCare we're going to be less... Biggest mistake in the world they made my physician call in a prior authorization cuz it was a pricey drug and then denied the prescription... So if they're ... read more

Christine S 

on BBB

2 years ago

Ive been with this company for many years. I called in during open enrollment to confirm my benefits will be the same going into ****. I was assured it wouldnt change. So I stayed with them. I just found out the $740 over the counter went away. This was the deciding factor going with them so now its gone. I was told I could go with another plan but it will be another $100 a month. So thats $1200 Id pay in a year to get the *** benefit back. I barely make it on social security and this is horrible for me to survive. Shame on ... read more

Suzanne R 

on BBB

2 years ago

OMG INEFFICIENT TOTALLY INEFFICIENT DO NOT GO THERE THEY DID NOTHING FOR ME!CANNOT BELIEVE THEY HAVE A JOB AND CREDIT CARE EVEN EXISTS!ALWAYS ON HOLD. THEN NOTHING OVER AND OVER AGAIN!!!!