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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. Be prepared to be on hold for a long time, only to speak with someone who has limited English skills and will then transfer your call. After waiting a very long time for the transferred call, the prompts do not work. CUSTOMER SERVICE IS HORRIBLE.
Business response:
Hello, We were unsuccessful in locating any recorded calls with Wellcare throughout 2023. I've reached out multiple times with no success to gather more information. I have left messages with a return phone number and case number. Please call if you have any further questions. Due to multiple attempts to make contact for resolution with no success, we have no choice but to close the current case at this time. We apologize for any inconvenience. Thank you
I was receiving from the *********** prescription drug coverage assistance through WellCare. I got a notice in early December that I will be charged $35 a month from here on in. I called WellCare and told them I did not want this coverage. I spoke with *** and a few other customer service reps - and they would not - refused to cancel this coverage - after I told them repeatedly that I did not want it They reps were condescending and very unprofessional. I am 71 years old and not in good health - this telephone experience mad... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The member has been disenrolled and the issue has been resolved during our contact.The member expressed satisfaction.No further actions necessary.
They won't leave me alone!!!! Letter after letter after letter. I'm not a member . I never signed up for plan b but I sure got charged for it . Just before Christmas. Now we have plan d and it starts all over again . They sent me my membership card . Welcome to the family. They're in bed with the Government and there's no touching them . Somebody stop these crooks !!!
Business response:
****************************, We received your complaint and reviewed your issues and concerns. We apologize for any inconvenience any miscommunication might have caused , review of our records does confirm that **************************** is no longer a member with WellCare and no further letters will be mailed. Thank you, **** D
I signed up for Plan D drug plan on ********.gov. for my wife. This was Nov 30. On Dec 9th wellcare called me and said there was a problem but could not tell me the exact problem. On Monday the 11th they called back and said they had the wrong ******** number. I gave correct number after being transferred 3 times. Lady from *********** called me back several hours later and told me she made a mistake and policy would start Dec 1 instead of Jan 1st. I told her this was wrong as I had insurance for Dec already and ******** wou... read more
Business response:
Hello,We were unsuccessful in locating your account with the information provided in the review,I have sent several emails with no response. To further research your case please contact Wellcare.Thank you
Everything is bad. Representatives are helpful but they can't do anything but transferring you to another rep or department. I went to a specialist. He found that nothing is wrong with my problem and ordered an MRI scan for me. No doctors, Wellcare authorization letters, or the MRI lab mention any co-payment, but later I received a large co-payment bill. That happened a few times in the past (I am a forgetful person). Since the log-in web site changed to sso.entykeyid.com, it hangs at the "Add a plan" screen. I've called Wel... read more
Business response:
Hello, We were unsuccessful in locating your account with the information provided in the review,I have sent several emails with no response. To further research your case please contact Executive Response Team at 866-******** and please reference *********. Thank you. Thank you
The worst. I mistakenly made a double payment for a premium...they won't pay it back. ******** says to get the money from Welcare since I made the payment directly to Welcare, but ******* says to collect it from ********. What a scam, ******* won't give me my money back, yet they show I have a credit balance!
Business response:
Hello,We apologize for the dissatisfaction that you experienced, escalation to our billing team confirmed a refund has been issued. Please allow **** business days for reissuance.Thank you
What kind of **************** is this,, I have been on the phone with Wellcare never got to a repersentative totalling over 1 1/2 hours. This was a completely frustrating process. Finally, They mumbled endlessly from a script and I could barely understand. There is no reason that this simple request should have required so much time on hold. And after I was put on hold, they still didn't have the answer. I simply needed my card # emiale or given to me so I could get dental treatment for PAIN..Worst costumer service ever. You... read more
Business response:
Hello and good afternoon, I have made several attempts to reach you via e-mail as this was the only information we could find, however, I've been unsuccessful. Member information is needed for investigation, please contact Executive Response Team at ************and please reference *********. Thank you.
They took away one of the benefits in my plan without telling me! My Medicare Advantage Plan, the "HMO Giveback Plan" included an OTC benefit, where I could order about $90. per quarter in free Over The Counter healthcare items from CVS. Not a very big benefit, but I liked it. When checking on my plan for 2024, I noticed they will no longer be offering this benefit! I called their customer service number, which takes you to a call center in the Philippines where it takes them forever to look up any information, but they did ... read more
Problems with trying to collect on dental plan. Tried repeatedly to file claim, talked to many people, just kept getting the run around. I was told I would receive partial payment. I had an $1800.00 bill and I got $74.00. They found one excuse after another, very frustrating. I would not recommend this plan to anyone.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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