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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just joined and this is absolutely a nightmare, I wish I had never switched from United health and I cannot wait till this year is over and I can go back!
I'm one month into Medicare coverage. I went with another Plan D Medicare plan in December (my birth month) then became aware that WellCare might be a better option. I enrolled but then decided it would be better to enroll in my retiring companies group Advantage Plan C. I have attempted repeatedly to cancel the WellCare plan before it took affect, so I could meet the January 1st deadline for enrolling in the company plan. Overseas WellCare customer service (no follow-up or any opportunity for any stateside assistance) would... read more
Business response:
Thank you Mr. P****** for bringing this issue to our attention. We apologize for any inconvenience or frustration caused. After review, it was determined there was a delay in cancellation of enrollment. If you have any further questions and concern please feel free to contact WellCare customer service. Myra D
Signed up for their Medicare Part D plan, Wellcare Value Script (PDP) to be active Jan. 1st, 2024. When I went to my pharmacy , they could not enter the plan info because the computer said 'The Plan Was NOT Active' . Also, I Called in December to inform them I did not get the plastic member card. They said it was sent in October, a Lie, I never got it. Now their website has a pop-up window telling member card will be sent sometime January 2024. Their website was not working on Jan. 1st, and could not get thru by phone. A poo... read more
Business response:
Thank you ************************* for bringing the issue to our attention. We apologize for any inconvenience or frustration that accrued as a result of you not having your insurance ID card. Our enrollment department sent out another insurance ID card and your address has been updated. If you have any additional questions and/or concerns , please dont hesitate to contact our **************** **********************. Thank you, **** D
Terrible customer service. Be prepared to be on hold for a long time, only to speak with someone who has limited English skills and will then transfer your call. After waiting a very long time for the transferred call, the prompts do not work. CUSTOMER SERVICE IS HORRIBLE.
Business response:
Hello, We were unsuccessful in locating any recorded calls with Wellcare throughout 2023. I've reached out multiple times with no success to gather more information. I have left messages with a return phone number and case number. Please call if you have any further questions. Due to multiple attempts to make contact for resolution with no success, we have no choice but to close the current case at this time. We apologize for any inconvenience. Thank you
I was receiving from the *********** prescription drug coverage assistance through WellCare. I got a notice in early December that I will be charged $35 a month from here on in. I called WellCare and told them I did not want this coverage. I spoke with *** and a few other customer service reps - and they would not - refused to cancel this coverage - after I told them repeatedly that I did not want it They reps were condescending and very unprofessional. I am 71 years old and not in good health - this telephone experience mad... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The member has been disenrolled and the issue has been resolved during our contact.The member expressed satisfaction.No further actions necessary.
They won't leave me alone!!!! Letter after letter after letter. I'm not a member . I never signed up for plan b but I sure got charged for it . Just before Christmas. Now we have plan d and it starts all over again . They sent me my membership card . Welcome to the family. They're in bed with the Government and there's no touching them . Somebody stop these crooks !!!
Business response:
****************************, We received your complaint and reviewed your issues and concerns. We apologize for any inconvenience any miscommunication might have caused , review of our records does confirm that **************************** is no longer a member with WellCare and no further letters will be mailed. Thank you, **** D
I signed up for Plan D drug plan on ********.gov. for my wife. This was Nov 30. On Dec 9th wellcare called me and said there was a problem but could not tell me the exact problem. On Monday the 11th they called back and said they had the wrong ******** number. I gave correct number after being transferred 3 times. Lady from *********** called me back several hours later and told me she made a mistake and policy would start Dec 1 instead of Jan 1st. I told her this was wrong as I had insurance for Dec already and ******** wou... read more
Business response:
Hello,We were unsuccessful in locating your account with the information provided in the review,I have sent several emails with no response. To further research your case please contact Wellcare.Thank you
Everything is bad. Representatives are helpful but they can't do anything but transferring you to another rep or department. I went to a specialist. He found that nothing is wrong with my problem and ordered an MRI scan for me. No doctors, Wellcare authorization letters, or the MRI lab mention any co-payment, but later I received a large co-payment bill. That happened a few times in the past (I am a forgetful person). Since the log-in web site changed to sso.entykeyid.com, it hangs at the "Add a plan" screen. I've called Wel... read more
Business response:
Hello, We were unsuccessful in locating your account with the information provided in the review,I have sent several emails with no response. To further research your case please contact Executive Response Team at 866-******** and please reference *********. Thank you. Thank you
The worst. I mistakenly made a double payment for a premium...they won't pay it back. ******** says to get the money from Welcare since I made the payment directly to Welcare, but ******* says to collect it from ********. What a scam, ******* won't give me my money back, yet they show I have a credit balance!
Business response:
Hello,We apologize for the dissatisfaction that you experienced, escalation to our billing team confirmed a refund has been issued. Please allow **** business days for reissuance.Thank you
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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