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WeatherTech
- Manufacturing
- Bolingbrook, IL
About this business
WeatherTech is an automotive company which provides floor liners and other car protection accessories for a variety of vehicles, both foreign and domestic. Products available from this company include floor liners, floor mats, cargo liners, sun shades, side window deflectors, stone and bug deflectors, license plate frames, headlight protectors, car covers, battery covers, drink coasters, and cargo containment systems.
Location details
510 Woodcreek Dr, Bolingbrook, IL, 60440, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Always 200-300 callers ahead of mine. Really? Do NOT trust this company! Terrible customer serivice! Floor liners smell like sour grass! Took them out and washed them and aired out the car. Existing carpet in new car now smells like sour grass! Entire family owns Weathertech.... never an issue. Something has gone very wrong with this company!
Business response:
We apologize for the delay. We have not had an issue with a sour grass smell from our floorliners. I am willing to replace them and have the other floorliners brought back for Quality to take a look at them. I will email you directly to get your information.
I have been trying for 3 days to returned an item. You just can’t get a customer service representative to get a returned authorization number. The products are nice but customer service is the worst. In addition I can’t even get an email response....
Business response:
We apologize for the inconvenience and the delay. I see a RA has been set up as well as a tag has been sent for you to ship back your floorliners. A credit will be issued to your PalPal account upon return.
To Whom It May Concern, Last week before Christmas my wife were out running errands and it got real warm so I decided to open the back windows. As soon as my left rear window opened my wife and I hear a loud pop/crack kind of sound. I looked in my outside mirror and noticed something flying near my truck, then it dawned on me that it was my left rear side window deflector. It was too late to stop or turn back because it was run over by oncoming traffic. In the 3 years I had them on my truck, that has never happened before. W... read more
Business response:
We apologize for the inconvenience. You placed your replacement order on the Internet and did not contact us directly. We normally do warranty replacements for our Customers when contacted directly so we can make sure you receive the correct part. We will issue a credit for your Warranty Replacement.
I ordered a cup phone holder on December 9. It's now almost a month later and we haven't seen any phone holder, even though the $33.98 was deducted from my credit card about 10 hours after I sent the order by email. If it were possible, I would rate this transaction in negative stars. This is a scam. Don't fall for it, Friends.
Business response:
Our CupFone prices start at $34.95 + tax + shipping. We do offer a desk phone holder for $24.95 + tax + shipping. I have searched our data base with the info above and I am unable to find your order. I will email you directly for additional info.
Seriously? Not what we THINK, but what we know. Ordered the incorrect item for Christmas gift and attempted a return. Weathertech makes this a PUNITIVE exercise at best. SERIOUSLY?!?!?! We are 48 minutes on hold simply for return authorizations number. SERIOUSLY?!?!?! And, still waiting. Honestly, it feels like we are being punished for a simple request. What? You want us not to call? They don’t even issue a number via email. Tried that, they just say they’ll be in touch. NOTHING!!!! I cannot imagine the staff there and what... read more
Business response:
We apologize for the inconvenience. We will have someone contact you in regards to your return.
I’ve called customer service on 6 occasions on 3 different days and the call que is 230 plus calls waiting for service each time. Three of the times I called, after a few minutes on hold the line disconnects. I’ve completed the online request for a return authorization number with the explanation, I received a cupfone as a gift but I need to exchange for the correct sized cupfone. The online request had not been replied too, 10 business days.
Business response:
We apologize and I will contact you by email.
I submitted a request for return code over a week ago. A WeatherTech rep was supposed to get back to me. Still waiting. Also on hold with 200 people ahead of me.
Business response:
We apologize for the inconvenience and we will have an email assistant reach out to you and provide you with a return authorization.
Our 84 year old mother gave each of her children and our spouses cup holders for Christmas. When we opened our packages, none of the packages had the key insert that allows you to adjust the holder to fit your vehicle. We tried to call WeatherTech, but where told there were 254 callers ahead of us. We gave up. We don't want to tell mom about the problem with her gift because it would upset her. What a waste.
Terrible Customer Service........WeatherTech makes it virtually impossible to return a product (mine is their CupFone). In order to make a return you have to obtain a "return authorization from the company (and pay postage), However there is no way to reasonably comply with this requirement. If you read the other reviews you will see that WeatherTech makes it either impossible or incredibly time consuming to communicate with them. I have attempted called them for a week now, and either there are so many calls in the waiting ... read more
Frequently asked questions about WeatherTech
How is WeatherTech rated?
WeatherTech has a 2.4 star rating with 209 reviews.
When is WeatherTech open?
WeatherTech is closed now. It will open at 9:00 a.m.
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