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WeatherTech
- Manufacturing
- Bolingbrook, IL
About this business
WeatherTech is an automotive company which provides floor liners and other car protection accessories for a variety of vehicles, both foreign and domestic. Products available from this company include floor liners, floor mats, cargo liners, sun shades, side window deflectors, stone and bug deflectors, license plate frames, headlight protectors, car covers, battery covers, drink coasters, and cargo containment systems.
Location details
510 Woodcreek Dr, Bolingbrook, IL, 60440, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company customer service is horrible. I called trying to get a return label on wrong product received and was inline as 157 caller. I have tried both numbers and emails and get the run around. Order placed on line from Canada and shipped to Washington state. I really need to return one set of deflectors and will definitely go elsewhere for a replacement set
Have sent 3 Return Request Forms to return Christmas Gift and get same response each time that a Rep will be in touch with us shortly. 1st Dec 27-2nd Jan 1-3rd Jan 9.. Tried calling everyday since Dec 27 - all hours of day and get same as all others listed on this site - We are 242 in que. 189 in que. Cannot believe a company such as WeatherTech is treating it's customers like this. Would never recommend them to anyone. All we want to do is return an unneeded Christmas gift of a telephone cup holder.
Business response:
I apologize for the delay and the inconvenience. We will have a WeatherTech Representative reach out to you with an RA and Return Label.
Trying to return a phone holder for a couple of weeks. Can't get through on their customer service. I'm repeatedly told that I'm number 236 in line. Filled out the online return form. No response. I'm being to feel like this company is another unethical retailer.
Business response:
We apologize for the delay and inconvenience. We have been experiencing High Call volume after the holidays. We will have a WeatherTech Representative reach out to you with a RA and Prepaid FedX label.
I cannot even give a 1/4 of a star. Their Customer Service is not existent. Customers need to obtain an authorization number to return an item. Calling the Customer Service number - no matter what time of day has you in place to be answered after the 262 calls before you. The number shrinks and as you get into the 100's (50 minutes later) it disconnects you.
Business response:
Unacceptable.
WeatherTech has the worst customer service I've ever encountered. You call the customer service phone number and there were hundreds of callers ahead of me, yes hundreds. So I decided to email them, it took six days to get a response, I have no idea how long it will take to get a refund on the item I am returning. Buyer beware, be sure what you order is the correct item.
Business response:
We apologize for the delay and inconvenience. We have been experiencing High call volume this holiday season. I noticed on your account you received an RA on 1/9/20 and when the product is returned we will issue credit as soon as possible.
Falsely advertised! Do not waste your money I purchased these liners for my new (to me) car. I have kids and I live in a state where we get snow and that means lots of mud. I spent the money to get the liners that are advertised as “laser measured for a perfect fit.” The front liners fit nicely. The rear liner, however, is a horrible disappointment. The covers for the posts are too far apart and there is no way for it to lay flat. They move around and are a tripping hazard to the kids getting in and out of the rear seats. I ... read more
Business response:
We apologize that the Floorliner for the rear of your 2008 GMC Acadia is not working out for you. We will email you a return label and when the product is returned we will issue a credit to your PayPal account. There is already a RA created from 08-14-2018 for the rear.
Placed an order on 12/19/2019 for the CupFone with extension. As of today it still shows ordered by not shipped. Called last week and was #267 in the que and was on hold for 1h 8m and finally spoke with a customer service agent. Was told the card did not go through. Not sure why as this was an Amex gift card that was used. We never received a call or email stating this. Gave agent a different card to use and was told she would send the information to the appropriate department. On Jan 4th saw a charge for $1 on credit card. ... read more
All the warning signs were there. Their website stated that 99% of all orders ship within 72 hours. Then the ambiguous caveat. If you happen to be one of those rare and unfortunate individuals in the 1% it could take 5-7 Business Days plus an additional 5 business days shipping. Translation - your order should take 72 hours but it also could take over 400 hours. If you believe the 99% marketing hype I have a bridge to sell you. It's odd how this works but my payment was taken within minutes of the order but nothing else has ... read more
Business response:
Mr. ******* you have a true complaint and this is totally unacceptable. We sent these via the US Postal Service and they are still in their hands. I do apologize. For the inconvenience we are shipping today **** overnight and refunding your ****** account - please accept our apologies.
I am looking to return a duplicate cup holder received for Christmas. They’re return process is the most asinine iv’e ever dealt with. Calling to get an authorization number I was 134th in line... I’ve sent 2 requests via email and have yet to get a response. Unacceptable... I will never buy it recommend Weathertech.
Business response:
We apologize for the inconvenience. I checked on your account and I see you have been issued a Return Authorization number and provided a FedX prepaid return label. As soon as the product is received we will issue a credit to your PayPal account. Thank you.
Frequently asked questions about WeatherTech
How is WeatherTech rated?
WeatherTech has a 2.4 star rating with 209 reviews.
When is WeatherTech open?
WeatherTech is closed now. It will open at 9:00 a.m.
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