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WeatherTech
- Manufacturing
- Bolingbrook, IL
About this business
WeatherTech is an automotive company which provides floor liners and other car protection accessories for a variety of vehicles, both foreign and domestic. Products available from this company include floor liners, floor mats, cargo liners, sun shades, side window deflectors, stone and bug deflectors, license plate frames, headlight protectors, car covers, battery covers, drink coasters, and cargo containment systems.
Location details
510 Woodcreek Dr, Bolingbrook, IL, 60440, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a car seat for my F150 Did not fit well and want to return, Cannot get a representative to get back to me . Been working on a return for over 3 weeks
Business response:
Please let us know if you need further assistance I see that a Return has been made RA 649742 and a Federal Express prepaid label has been emailed to you.
I am EXTREMELY upset with this company and its customer service. I paid for a CupPone product what supposedly was delivered on Nov. 23rd, and I HAVE NOT gotten anything. I have tried several time to get a response, and NOT ONE reply back. This is TOTALLY unacceptable and taking money for orders and not delivering them or responding to emails, is theft as well. I DO NOT HAVE my product and I am not happy with your company at all, so now i'm out that money.
Business response:
we totally apologize for the inconvenience. Federal Express tracking 135822648406 shows the product was delivered on Saturday, November 23 at 1:42 p.m. We apologize if the product was not delivered by Federal Express and will issue a credit for the merchandise not received.
The products are good but God forbid you need to return anything or need any special request. Customer Service is either with huge number of calls waiting (250+) with a 2 hour wait or simply hangs up on you after a message saying they cannot take your call. I had the most difficult time getting a return authorization. I shipped the items back and received a delivery confirmation from one week ago and nothing has happened. Nothing. No email. If I don;t hear anything in the next couple of days, I will unfortunately have to fil... read more
Business response:
We received a return back for the front floorliners and credit was issued on 12/30/19 for 116.55.
I ordered floor liners for the front and back seats and a cargo liner for the back of my 2018 Porsche Cayenne. None fit exactly though the cargo liner is pretty close. The front mats extend all the way to the door and cover up the Cayenne logo strips. The rear floor liner is missing the snaps to hold it down and is 2" higher than the floor tunnel, so fits loosely. I tried contacting customer service via their email but after two weeks no response. The phone line has a long wait. We have used Weather Tech before and were very... read more
Business response:
I apologize for the delay in any responses. The Front Floorliners are made to go up and over the step shield to protect debris from getting on the carpet. The rears have dome overs going over the grips in the floor. I understand your frustration and you are not happy with the product. I will send you Federal Express prepaid labels to return the items as well as issue a full refund when the product is returned.
I have been trying to call customer service to initiate an exchange for over a week now. Every time I call there are over 200 callers in the queue. The customer service really should be better for how expensive their products are. I would not recommend ordering directly from their website at all. They're useless.
Business response:
We apologize for the inconvenience. I see your account has been noted that a RA 647003 has been made and a FedX return tag was sent to you on 12/30/19. Please let us know if you need anything else.
Will never purchase from Weather Tech again. Customer service is non existent. I need to return my purchase. Every time I call Customer Service to request an RMA I'm told there are 247 calls ahead of me! I sent an e-mail to customer service. Got an automated reply that someone would contact me. No one has contacted me. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! I will be calling my bank to report fraud.
Business response:
I apologize for the inconvenience and delay. We were not able to find any request for a return but we have emailed you labels for the CupFone and Floorliners and marked the labels for your return. Upon receipt we will issue full credit for merchandise returned.
I ordered front and back floor liners plus the gift bags for my mom as a Christmas present. (I knew they could be late, but that was okay). A $240 purchase. I paid with my debit card, and received a confirmation email. This was all on December 14th. So I am waiting and waiting and waiting for a confirmation of shipping or whatever email comes next. Nothing. On December 23rd, I decided to send an email to the sales email listed on the order confirmation just to see where the order was at. 3 days later, and I had finally gotte... read more
Business response:
We apologize for the inconvenience regarding your order and we are checking into the processing of your order. We have also asked the original CSR to reach out to you.
I ordered 2 cupholder cell phone holders on 12/16/19. I got an email confirming my order. I never got an email saying they had been shipped. I sent an email on December 20 asking about my order. On December 21 I called them. There were 287 callers in front of me!!! I decided to email the sales department instead that date. On December 22 I got an email from an email assistant saying that due to high demand, they were experiencing a slight delay in shipping. Still not shipped. I called them on the 24th. There were 288 callers... read more
Business response:
We apologize for the inconvenience and the lack of communication. Your CupFones have shipped and should be delivered on January 2nd. When you called on the 22nd of Dec we took off the shipping and we will issue a 10% credit for the delay.
I wouldn’t even rate them one star! I started on the 13th of December to try and order floor mats for a Christmas gift. I placed the order using a re-loadable credit card and thought everything was fine. After continually checking order status it never changed it kept saying processing after multiple times trying to call or email to find out what was going on they finally decided to email me two days before Christmas and said the order wouldn’t go through with the card I gave them and asked if I could use another one and I g... read more
Frequently asked questions about WeatherTech
How is WeatherTech rated?
WeatherTech has a 2.4 star rating with 214 reviews.
When is WeatherTech open?
WeatherTech is open now. It will close at 6:00 p.m.
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