WeatherTech

Michael E 

on BBB

4 years ago

I have been trying to return a Christmas gift purchased for someone for the last month now and have been unsuccessful. I’ve called and waited in line behind over 250 people and also tried via email as of 1/8/20, 4 times. I have yet to be successful. I will never purchase from this company ever again and recommend no one ever do the same. Bad company, took my money without an issue but returns are like pulling teeth. All I want is my money back and to ship back the unwanted products. Please help!!!!!!!!!!!!!!!!!!!! 

Cody S 

on BBB

4 years ago

I've been trying to return some mats that I got for my wife for Christmas. Her father got her the same mats, so she obviously doesn't need two sets and I'm trying to return my set. I filled out the return form online on December 30th and was told I would get a response back shortly from a representative. As of January 7th, I haven't received any response back from weathertech and every time I try to call them there are anywhere from 150-200 people in line in front of me. I do like weathertech mats, as I have bought them for ... read more

modom 

on BBB

4 years ago

I ordered floor liners for my husbands Christmas present. The liners came in quickly but they do not fit his truck. I tried calling and received an automated response saying they could not accept a call at this time, or something of the sort, so I emailed for a return label through the website. I waited a week.... nothing, so I sent another email. I did received a confirmation of their receipt of this email saying they would get to me as soon as possible. I figured maybe they were closed for the holidays. I finally called ba... read more

K Richard L 

on BBB

4 years ago

Ordered a wind deflector for my Cayenne on 12/19/2019 . The deflector did not fit well and wind noise it was causing was bearable. Filed a Return request on-line on 12/23. No response from WeatherTech. Called them on 1/3/2020. Waited (on hold) for over an hour and was cut off. Filed another return request on-line 1/3. As of today, 1/7 no response from WeatherTech. I am not happy with their product and their lack of customer support/service. I will never buy any products from this company again. 

Patti M 

on BBB

4 years ago

Placed an order on 12/27. Received a reply stating that my order was received and that was it. I have tried to call several times and the call gets disconnected at the 15 minute mark and there are 200 callers ahead of me. I have emailed 4 days ago, no response. I have facebook messaged, nothing. I have wanted WeatherTech car mats for SO long, so I asked for gift cards for Christmas. The customer service is terrible. I still have NOTHING and no idea if and when they will ever come! What a waste of $220. Now to fight to get my... read more

Tom S 

on BBB

4 years ago

The WeatherTech Customer Service line recorded message should go something like this: “You have reached WeatherTech. There is no one willing to serve you now, but if you want to wait until we finish our lunch you can get in line at around number 208. That should only make you wait online for an hour or two. We do not use any of these conversations for training purposes, because there is no training. We have your money, and we are keeping it!” Having read most of the reviews below, there is a very common thread: WeatherTech’s... read more

Brenda L. 

on BBB

4 years ago

I am trying to do a return. I have done 2 online requests and NO ONE as responded! I tried calling 2 times first time I was the 243rd person in line! Second time I was 266th person, I waited on hold for 1 hour and then my phone shut down. Do you know how mad I was??? I had actually thought about reordering the laser mats but not now, I just want a return code so I can send them back. My first request was 12/27/19, second 1/2/2020. 

Ray F 

on BBB

4 years ago

They have the worst customer service I've ever dealt with. I bought a rear seat cover and also received one for an xmas present. It's been 2 weeks and I'm still trying to return one of them. I filled out their online return form and never received an email back with the RA number so I can return them. I've called them 4 times at all hours of the day and I'm always 246-287 customers ahead of me. I'm now on the phone again and was 267 and now after 30 minutes on the phone I'm number 189 DO NOT BUY FROM THEM!!!!!!! YOU CAN"T RE... read more

Donna F 

on BBB

4 years ago

Customer Service is a disgrace. I have been trying for 3 weeks to speak to someone regarding a return. I am always caller 200+. I have submitted the form with my order number to get a Return Label from them 2x. Both times "someone will get back to you shortly." It's been over 2 weeks. It should not be this difficult to return something.