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WeatherTech
- Manufacturing
- Bolingbrook, IL
About this business
WeatherTech is an automotive company which provides floor liners and other car protection accessories for a variety of vehicles, both foreign and domestic. Products available from this company include floor liners, floor mats, cargo liners, sun shades, side window deflectors, stone and bug deflectors, license plate frames, headlight protectors, car covers, battery covers, drink coasters, and cargo containment systems.
Location details
510 Woodcreek Dr, Bolingbrook, IL, 60440, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered 2 products on 12/16 and told they would arrive by 12/23. It's 12/28 and still nothing. I've tried 3 or more times to call and each time they say there are 200 or more callers in front of me. Will never order anything again.
Business response:
We apologize for the inconvenience and the delay in shipping. We have credited your account for shipping and inconvenience.
I recently called Weathertech about all my floor mats ( front and back ) rolling on the edges. The mats tend to curl inward on the edges defeating the purpose of the mats Weathertech told me to put something heavy on the edges. Did not work. Still curling. Sent them pictures of the issue and have not heard from them. A LOT OF MONEY TO SPEND ON A PRODUCT THAT DOES NOT WORK!!!!!!!!! Very dissatisfied with weathertech
Business response:
We apologize for the inconvenience. We will get a Customer Service Representative to contact you and work with you on fixing your issues.
No customer service, no response. Purchased the ‘cup phone’ on Dec 20 with 2-3 day shipping. I check daily the shipping updates and as of today, Dec 27, it has not even shipped yet. I have contacted customer service twice and no response. Will never buy from this company again.
I agree with everybody's co plaint this 2019 Holidays season. They didn't send any item on time, although expedited shipping was paid. Their recorded phone message says 250 callers are ahead. I was waiting for an hour to talk, probably they expect people to give up. No explanation was given, just that the cup phone holder is on back order, no date for shipping. Awful customer service.Dont order anything!
Business response:
We apologize for the delay in shipping and lack of communication. We have issued a credit for your shipping
I placed My order on 12/16/19, I paid $15 and some change for 3 day shipping, as my order was suppose to be a Christmas gift for someone. I have Never received my order. Today is 12/26/19 and my order hasn’t even been shipped yet. I’ve tried called this company every single day for the last week, every single time I call It says there is 266+ callers ahead of me. I’m unable to speak to ANYONE! I’ve also tried emailing this company but have not heard back. I’m EXTREMELY frustrated!!!! I would Not recommend this company to any... read more
Business response:
We apologize for the inconvenience and lack of communication with our Customers. I have issued a credit for your shipping.
I ordered some of their product on 12/18, with 3 day delivery in time for Christmas, and immediately received a confirmation. On 12/23, I checked order status, as I hadn’t received it. Their website said my order # didn’t exists. I called customer service and was placed on hold. I was number 187 in the queue.. I later read on a public internet blog that the product I ordered was out of stock. Nobody from WeatherTech ever related that information to me, nor to numerous other’s according to various posts. Great customer servic... read more
Business response:
We apologize for the lack of communication and the inconvenience. We have issued a credit for your shipping .
I ordered a phone holder for my father-in-law that required no customization a week ago. I was getting concerned that it hadn’t arrive yet with Christmas being 2 days away. I checked on my order and a tracking number hasn’t even been assigned to my order. I tried calling BUT there were 262 people ahead of me with NO option for a callback. I also tried emailing them. I received no communication regarding any delay with my order. My order also did not require any customization. It’s a phone holder that fits in a cup holder. I ... read more
Business response:
We apologize for the delay and lack of communication. Your product has shipped and we have refunded your shipping for the inconvenience.
Ordered a cupFone on 12/11, by 12/22 only has "in progress" as a status on my order. Guess I'm not getting my gift in time for the holiday. What really got me, I spent 30 minutes (79 customers in front of me) on the phone waiting for customer service, when I finally got to speak to someone, he took my order number and then the call was disconnected. What kind of customer service is that?! I called today and the wait queue was 280+ customers in front of me.
Business response:
We apologize for the inconvenience in regards to your order. We will have a Customer Service Representative contact you.
Ordered the new cup order on Dec 16th.....with expedited 3 day shipment. On December 23rd I had not heard from the company. So after HOLDING on the phone for 1 HOUR and 50 MIN The CSR basically said you can cancel or we can take of 6.00 and ship in in Mid January 2020. Very sad communication from this company. One person in the family will be one present short due lack of communication from Weather Tech.....the best part...if I felt Weather Tech felt bad about it I may have kept in on order...but after how he handled this si... read more
Business response:
We apologize for the inconvenience and lack of empathy of our Customer Service Representative.
Frequently asked questions about WeatherTech
How is WeatherTech rated?
WeatherTech has a 2.4 star rating with 209 reviews.
When is WeatherTech open?
WeatherTech is closed now. It will open at 9:00 a.m.
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