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WeatherTech
- Manufacturing
- Bolingbrook, IL
About this business
WeatherTech is an automotive company which provides floor liners and other car protection accessories for a variety of vehicles, both foreign and domestic. Products available from this company include floor liners, floor mats, cargo liners, sun shades, side window deflectors, stone and bug deflectors, license plate frames, headlight protectors, car covers, battery covers, drink coasters, and cargo containment systems.
Location details
510 Woodcreek Dr, Bolingbrook, IL, 60440, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered over $350 in seat covers for two of my cars. When selecting a seat cover they ask for your vehicle's Make, Model and Year, so it will fit. WRONG! the back seat cover is a generic one size fits all cover that didn't actually fit either car! Not only was the size wrong, but none of the seat belts are usable with it in place! I called to resolve this issue, see if maybe they sent the wrong seat cover out but there were 258 callers ahead of me. In 2 hours the number went down to 130 before their system dropped the call... read more
Tried to reach customer service several times and was always 250 in line, don’t believe they really have customer service it answers the phone got down to about 150 and the phone cut you off. This seems to be calm and all the reviews that I read, why the state attorney generals really need to look into this company and maybe issues some lawsuits at this time I’m writing a letter to the attorney general Washington the state which I live in and asking them to investigate this company! I ordered the dog pad protector is it are ... read more
Business response:
We apologize for the inconvenience and the delay in response. We will email you a Prepaid Federal Express Return label for your convenience to return the Product. As soon as it is received we will a full refund for the Door Protectors.
Terrible customer service. Ordered two products 12-19-2019. Never shipped although I paid extra for three day shipping. Tried to contact by phone several times....always over a hundred callers ahead waiting...as many as 270 callers ahead waiting. Tried e-mailing three times for response...no response at all. Terrible customer service...the woest I've experienced in the USA in 57 years!
Received a cup holder for Christmas. It did not have the separate piece that allows you to adjust the size of the holder to fit your car. I called them to ask them to send me the piece but the automated message said there were almost 300 callers ahead of me. Pretty incompetent outfit if you ask me.
The worst customer service I have ever experienced. I was told that there were 270+ calls ahead of me, and have been trying to reach them for 6 days to do an exchange. No email response either. Are they still in business? They won't be if they don't fix the problems very soon.
Business response:
We apologize for the inconvenience and will have someone reach out to you.
I ordered floor mats. I ordered the wrong mat for the front driver's side. I have attempted to call to request a return approval to exchange the mat. I have called several times a day for since Christmas. I am told that I am either 211 or 217 in line on the phone. I don't see how I am always the same # in line even if I call different times. This is unacceptable. They need to spend some of the money they spend on tv ads on their customer service staffing. Their product may or may not be good - I don't know - but their custom... read more
I placed an order for a gift card and 'coaster' on December 17 for a Christmas gift for my husband. I tried calling, emailing, direct messaging on Twitter, posting on Facebook....no response to anything. I have tried to contact them at least 20 times. 267, 168, 212 people ahead of me in line when I called. One time I was allowed to leave a voice mail. At this point, since Christmas has come and gone, I just want to cancel the order and let my husband order the floor mats for his truck. I don't want to order the floor mats an... read more
Business response:
We apologize for the inconvenience. You profile has been noted that you did cancel your order.
I purchased an item on 11/29 as a Christmas gift that was specific to the model and year of my sons car, the item does not fit and needs to be returned. The company requires a return authorization code. I called the 800 number and waited on hold for 1.10 minutes, only to be disconnected when it got to me. Called back and the wait time indicated there was once agin 278 people in front of me., so I submitted a request on line for the authorization code. I do NOT want to pay shipping to return this item as the site indicated it... read more
Business response:
I do apologize for the inconvenience and the long wait. I will email the return information as well as prepaid Federal Express label to return the merchandise.
Same problem as everyone below. Ordered the phone cup with extension 12/20/19. It still hasn't arrived and when calling customer service for several days 250 people ahead of me. I have held for more than 30 minutes and you don't get moved up the line very far. Looks like they should be proactive and let you know if your order will not arrive on time for whatever reason and they should grow their customer service call center ASAP. Used to love this company but not so much anymore. I wouldn't even give them 1 star if I didn't ... read more
Business response:
I apologize for the inconvenience. I have searched with the information you provided, name and zip code as well as email and I have not been able to find your order. If you could possibly provide an order number I would be more than happy to assist you.
Frequently asked questions about WeatherTech
How is WeatherTech rated?
WeatherTech has a 2.4 star rating with 209 reviews.
When is WeatherTech open?
WeatherTech is closed now. It will open at 9:00 a.m.
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