WeatherTech

Jamie C 

on BBB

4 years ago

I've been dealing with a simple return since December 30, 2019. Yes, that is 3 MONTHS ago, and my tracking confirms that the product return was received and signed for in Mid-January. Multiple emails and calls to various individuals, with zero resolution. Well, let me back up. They did issue a credit, but to the wrong address in Virginia when I live in Georgia, despite my CLEAR directions included in writing with the return! Then they agreed to send me a check instead of a gift card (I was not the original purchaser), but I ... read more

Deana B 

on BBB

4 years ago

I bought the generic floor mats from ****** for my 2008 Mustang. Little did I know that my accelerator would end up getting stuck on the drivers side mat causing damage to my car. After having it towed to the dealer and $2250 later, it is now drivable again but I WILL NOT, under any circumstance, recommend or use these in my car ever again. I could've been in a very serious accident and lost my life, all due to a floor mat! There needs to be a warning on this product warning of this possibility. 

Michael B 

on BBB

4 years ago

Ordered their most expensive floor mats (FloorLiner) for my new 2019 Ford F250 SD. Material seems OK, and the laser cut is OK. However, why they would fold this type of mat to insert it into a smaller box is beyond me. There are two creases on the rear mat and the PAX front mat looks like it was warped; they had no padding in the box and these mats were just thrown in it and sent which took about 8 days to arrive. Wioll no longer mby anything from weathertech again if they cannot insure a proper shipping method, especially w... read more

Lauren 

on BBB

4 years ago

I purchased an item during Cyber Five, assuming it’d ship within the week. After two weeks, the product still hadn’t shipped, so I called on three different occasions to cancel the order, since it wouldn’t be delivered in time for me to gift it as intended. I was anywhere from 29th in line on the phone, to 98th, and each time I called, I was disconnected before getting to speak to a representative. Finally, the order shipped (tracking info was never provided under my order number onsite or via email). Once i received it, I c... read more

Eileen G 

on BBB

4 years ago

Ordered cup phone holder as a gift in December. Took longer than it was supposed to, but rec'd it in time for Christmas. Note: it arrived with no external wrap; mailing label on box with full description and item photo; so much for a surprise. January 3, completed online request to return item and rec'd auto-response, "...you will receive a response back shortly." Waited several days, heard nothing. Called WT customer service, 142 calls before me. Hung up. Called back 1/9, 120+ calls waiting. This time I held on for > 1/2 hr... read more

FLXFit 

on BBB

4 years ago

I purchased 2 door protectors and a bullet aluminum plate holder Over $200.00 worth of products for my car on Dec. 4th. There website says that they ship 99% of orders within 72 hours. I have called and been on hold for 30 minutes at a time and never get through. I have emailed them 3 times with no response. Finally today Jan 23rd and he said that my address was wrong. I asked them to change it and they said they couldn't . Said they had to refund my order and that I had to reorder it again. The guy was totally rude on the p... read more

Jessica L. 

on BBB

4 years ago

My ordered was placed on 02Jan2020. I have tried to get my authorization number to return my order, but as of today, 20Jan2020, I have not received my RA or any other email correspondence. In the email I received they stated to not send any additional requests due to their increase in work volume, and I would be contacted as soon as they had the time. I have tried calling numerous times, and I never get to speak with an actual person. Weather Tech states they have a 30 day return policy which I find ridiculous especially whe... read more

Barbara S 

on BBB

4 years ago

Ordered 1 phone holder 1 month ago. No word as to when I can expect item. Ordered it for Christmas gift. Here it is January 17. All I get is "in progress." Tried to call customer service with 200-plus callers ahead of me. Paid $60. At this point if I ask for a return -- how is that supposed to happen -- when will I get my refund. NO NO NO NO NO . I wish now I'd gone to auto parts store and bought something from there. VERY DISAPPOINTED. I thought WeatherTech was a reputable company. WRONG. 

J. D. 

on BBB

4 years ago

I purchased an incorrect item from WeatherTech and have tried to return it by both completing an on-line return form to receive an RMA number and then calling them when no email response from the on-line for occurred. I have called multiple times to the customer service number and have been on hold for more than an hour only to hear that there are are 143 other callers ahead of me. This inability to return an item seems to be a business technique to increase their sales and not provide any relief or honor their return policy... read more