Visionworks Doctors of Optometry

Sura A 

on BBB

2 years ago

I wont give one star to this store because I have never had such problems with anyone and terrible, awful service I had with Visionworks at the Garden City location. On February 17th 2023, I was waiting for an 1 hours to be accepted and they told glasses ll be ready in two weeks. After 10 days (on February 27th 2023) I called them to know my order status. In 10 days they didnt do anything plus they didnt know where ****** put them. I went to the store after 10 days ( on February 27th 2023) again to check whats going on with ... read more

Kelly G 

on BBB

2 years ago

I went here to get my eye exam and was told by the doctor that the contact brand I have worn for many years wernt going to be continued much longer so it was pointless to write a prescription for them and had to try another brand which before leaving I expressed several times that they were not comfortable he gave me some eye drops and said to try them for a few days and if were still uncomfortable to call and he would order some other trials. I took them out and called them a day later letting them know and was told he woul... read more

Kelly G 

on BBB

2 years ago

I went here to get my eye exam and was told by the doctor that the contact brand I have worn for many years wernt going to be continued much longer so it was pointless to write a prescription for them and had to try another brand which before leaving I expressed several times that they were not comfortable he gave me some eye drops and said to try them for a few days and if were still uncomfortable to call and he would order some other trials. I took them out and called them a day later letting them know and was told he woul... read more

Karin N 

on BBB

2 years ago

********* *********************************** has Very poor customer service They never call back No one answer the phone. Customer end up hanging the phone Very Rude and blunt staff members Staff is not appropriately dressed body parts showing off hair is not clean No-one wearing appropriate dress to look professional. No option on -line for contact train appointment My child need contact training schedule, took early dismissal we were told she does not need to accompany the parent .Upon appointment, they cannot do training... read more

Karin N 

on BBB

2 years ago

********* *********************************** has Very poor customer service They never call back No one answer the phone. Customer end up hanging the phone Very Rude and blunt staff members Staff is not appropriately dressed body parts showing off hair is not clean No-one wearing appropriate dress to look professional. No option on -line for contact train appointment My child need contact training schedule, took early dismissal we were told she does not need to accompany the parent .Upon appointment, they cannot do training... read more

Shaindel G. 

on BBB

2 years ago

Me and my family have been going to this eye clinic for glasses and contacts for years. There was a lady by the name of **** that worked there that we always tried to get because she was amazing friendly and knew what she was doing. She has since retired or left to another store no longer works there and we have had nothing all of us all family members horrible service. We feel like none of the techs or people working there know what theyre doing. It takes them hours to look up insurance get your appointment get your glasses... read more

Shaindel G. 

on BBB

2 years ago

Me and my family have been going to this eye clinic for glasses and contacts for years. There was a lady by the name of **** that worked there that we always tried to get because she was amazing friendly and knew what she was doing. She has since retired or left to another store no longer works there and we have had nothing all of us all family members horrible service. We feel like none of the techs or people working there know what theyre doing. It takes them hours to look up insurance get your appointment get your glasses... read more

Agnes C 

on BBB

2 years ago

I bought prescription sunglasses using my Guardian Davis Vision insurance. I returned my prescription sunglasses after a few days because the brown tint was making me dizzy. Because I returned them, my insurance coverage benefits will be suspended for 60-90 days, even though I'm still paying for my monthly vision insurance premium. Is this even legal to take hostage a vision premium because of a return, that is well within the 100 day return policy? 

Agnes C 

on BBB

2 years ago

I bought prescription sunglasses using my Guardian Davis Vision insurance. I returned my prescription sunglasses after a few days because the brown tint was making me dizzy. Because I returned them, my insurance coverage benefits will be suspended for 60-90 days, even though I'm still paying for my monthly vision insurance premium. Is this even legal to take hostage a vision premium because of a return, that is well within the 100 day return policy?