Visionworks Doctors of Optometry

Chris B 

on BBB

2 years ago

Misquoted eligibility date for new frame even after double checking. Went in after date to be told it was even further out. Asked if I could pick frames and call back with payment on eligible date. They said they would call and if they didn't reach me call again. First call happened but I wasn't available. There was no second call which wouldn't have mattered if I could get a hold of somebody at the store when I called multiple times and got diverted to automated customer service that claimed the tried to contact Lancaster (... read more

Mark A 

on BBB

2 years ago

I am reporting on what I call a bad experience. To begin, I had an eye prescription for safety glasses which are a requirement for my job. I selected frames which I like and included my prescription which is for progressive lenses. When the glasses were ready, I tried them on and noticed that they seemed blurry to look out of. There were 2 women employees at the time. I mentioned my concern to one of the women and she explained that because they are progressive lenses, there will be a sense of being blurry on the sides. I ha... read more

Mark A 

on BBB

2 years ago

I am reporting on what I call a bad experience. To begin, I had an eye prescription for safety glasses which are a requirement for my job. I selected frames which I like and included my prescription which is for progressive lenses. When the glasses were ready, I tried them on and noticed that they seemed blurry to look out of. There were 2 women employees at the time. I mentioned my concern to one of the women and she explained that because they are progressive lenses, there will be a sense of being blurry on the sides. I ha... read more

Ermin R 

on BBB

2 years ago

Vision Works offers terrible service. I ordered my glasses over a month ago. Was told by the lady who placed the order that they would be ready in a week. Was told by another person it would take two weeks. It has been over a month and according to their answering service my glasses are still not ready. The payment for my glasses has been deducted from my credit card about a month now but my glasses are still not ready.To make matters worse Im unable to reach a live person on the phone. I would NOT recommend Vision Works to ... read more

Ermin R 

on BBB

2 years ago

Vision Works offers terrible service. I ordered my glasses over a month ago. Was told by the lady who placed the order that they would be ready in a week. Was told by another person it would take two weeks. It has been over a month and according to their answering service my glasses are still not ready. The payment for my glasses has been deducted from my credit card about a month now but my glasses are still not ready.To make matters worse Im unable to reach a live person on the phone. I would NOT recommend Vision Works to ... read more

Darnel W 

on BBB

2 years ago

They seriously overcharge supposedly you get the first pair with insurance and buy the second pair 50% off but you can only get their basic glasses with insurance and they double the price of the nice frames so the discount just lowers the price to its original amount. I should have did more research 

Darnel W 

on BBB

2 years ago

They seriously overcharge supposedly you get the first pair with insurance and buy the second pair 50% off but you can only get their basic glasses with insurance and they double the price of the nice frames so the discount just lowers the price to its original amount. I should have did more research 

Idalma C 

on BBB

2 years ago

My name is ***********************************. I have a reference number 1884362.Last December 2022 I visited Visionworks at ************************************************************ Store # *** to order both , my progressive glasses and Sun glasses. I also paid for my prescription. On January around the 25th I picked up my progressive glasses ( sun glasses wasnt ready yet) and wore them for around 4 days. I could not seen well; everything looks blurred for me. I went back to the store and asked for them to fix it. I lef... read more

Idalma C 

on BBB

2 years ago

My name is ***********************************. I have a reference number 1884362.Last December 2022 I visited Visionworks at ************************************************************ Store # *** to order both , my progressive glasses and Sun glasses. I also paid for my prescription. On January around the 25th I picked up my progressive glasses ( sun glasses wasnt ready yet) and wore them for around 4 days. I could not seen well; everything looks blurred for me. I went back to the store and asked for them to fix it. I lef... read more