VisionWorks

kathy s 

on BBB

3 years ago

I was very very disappointed in vision works .Yesterday I went to alamo ranch vision works to buy my prescription glasses ,was quoted a price that it would cost me from ****.I She had quoted me ****** as my cost I went back today and brought a coupon of 50% off all glasses ,lens frames .the cost she quoted me yesterday for$69.95 glasses because I am on a limited budget(retired)Any way When I went back today and asked if the upgraded frames was included in the 50% off as was noted on the coupon. she said yes.But then by the t... read more

Leslie H 

on BBB

3 years ago

Horrible customer service. Horrible prices. Worst experience ever with ANY business. They over charged me. Charged my card twice and still haven't refunded me after more than 20 days. I've called many many times and am always passed off to someone else. Will never use them for any reason ever again. 

Jane K. 

on BBB

3 years ago

I had an appointment with the doctor in October 2020. After having my eye exam, I was given a prescription for new glasses. The doctor stated that I had an astigmatism. I have had problems with seeing clearly with my new prescription. I went to a new eye dr yesterday and she stated that there wasnt any correction in my glasses for the astigmatism. No wonder that I wasnt seeing clearly. I called VisionWorks today. The receptionist said that my exam said I had an astigmatism. I asked why my glasses didnt have the correction. H... read more

Tanya J. 

on BBB

3 years ago

Never again they put the wrong prescription on my lens all together!! From day 1 an after spending about $300 all together an now think theyre going to beat me out of another $300 to fix it like Wht I look like paying for your f*** up!! I hate I ever even referred my friends to this s*** hole! Like wht eye specialist tell you to just wear your glasses even tho you cant see correctly out of them who does tht ohh so dont matter if you can see or not wear them anyways tht sounds so messed up n so many ways!!! DONT GO HERE AN WA... read more

Jennifer P 

on BBB

3 years ago

Corporate business practices are horrible. Cancelled my appointment because I didn't "confirm" 48 hours in advance. Problem is that I was not notified by text or email by the "confirming" system. Then they could only fit me in if someone else didn't show up. 

Brian C 

on BBB

3 years ago

I will never go to Visionworks, again. Completely incompetent. Eye exam conducted by technician half-asleep. Worst part, called in advance for a specific pair of sunglass frames. While not in store, was told they could order. Went through checkout and payment, before assistant stated they could not deliver frames as promised, and needed to back out my charges. Now I'm left to make another trip to a qualified optometrist to get frames and lenses. Worst experience, and waste of time. 

Christina T 

on BBB

3 years ago

Your company doesn't like black people and I will *** 

David B 

on BBB

3 years ago

I PAID FOR EYE EXZAM FOR CONTACTS AND WHEN THE TEMP ONES CAME IN FOR TRIAL THEY THEN SAID THAT MY 14 YR OLD SON HAD TO PUT THEM IN AND TAKE THEM OUT BY HIMSELF. 

Scott M 

on BBB

3 years ago

I ordered new glasses about 2 months ago. After taking them home, I realized the bifocal strip wasn't working - it was too low. They sent them in to be remade, which is when the nightmare began. They...1. Forgot to send them for correction for a week 2. There was a defect when they arrived back at the store, so they sent them back but didn't tell me. I found out after I called. During this delay I moved to a new house and they agreed to ship them to a store closer to my new home.3. They forgot to ship the glasses to the clos... read more