VisionWorks

Cheryl f 

on BBB

4 years ago

I bought 2 pair of progressive lens glasses. I could not see out of the left eye properly. Another exam was done and was told they remade the lens. The time mailing out and scheduling a new appointment during COVID took up all of the warranty time. When I picked up the glasses the 2nd time I told them I would have to wear them at work and the sun glasses in the car as it was hard to tell in the store if they would work. I am now out of my warranty and have 2 pair of glasses that I paid over $600.00 for and can not wear. I st... read more

Nancy E 

on BBB

4 years ago

Foolishly and self-indulgently, I ordered multiple glasses (for reading, driving, multifocal, sunglasses) and experienced SIX errors in the production of the lenses! Service was fine -- the QUALITY CONTROL of the product is totally UNACCEPTABLE. HOW are so many errors possible?? 

Erica C 

on BBB

4 years ago

Today I had The worst experience ever I made an appointment online to visionworks locate in ******** **** ****** **. I've gotten multiple email and text messages confirming my appointment. I get to the place and the receptionist approaches me to confirm if I had an appointment I sign in and I was told to sit and wait until I be called. When the representative calls me to start the process Dr. ******** ********** walks by and tells the representative that the person she is with is her last appointment. The store hours are 9-7... read more

Adam S 

on BBB

4 years ago

Let me start by saying I've been a client of Visionworks for YEARS. I tried a new location because it's very nearby my home. I had 2 orders. 1) a new pair and glasses and frames. 2) new lenses for an existing pair. I was going to get the first pair made, and then drop my frames off for the 2nd pair, because I couldn't be totally without glasses. I was told that I'd be called or texted when they came in. When I called on 3/24, I was told the first pair was in. When I questioned why I wasn't called, the woman said "it's suppos... read more

Tracey C 

on BBB

4 years ago

Over the last couple of years the ability to actually get someone on the phone at the ******, NY store has been impossible. It sends me to a new robo system. I have called 6 times today only to get “Amelia” (an answering robot woman) which is of no help. Kept telling me she couldn’t find an order for me. When I asked for a rep (an alive one) it would ring and ring then disconnect me after saying it was after hours- which it wasn’t for the ****** store. The calls never go directly to the store anymore and go to an answering s... read more

Kelsey N 

on BBB

4 years ago

I went to Visionworks in Victor, NY. Only had problems with the eye doctor. If I could directly give him zero stars I would. He was condescending and incredibly rude. I have never experienced a doctor who spoke to me in that way. Telling me I was irresponsible because I didn't bring in the contacts I was currently using. And one of the ladies asked me (politely) where I went to get the previous contacts and I was frazzled trying to think of the area because of the way i was being treated (by the doctor) and when I said farmi... read more

Rob H. 

on BBB

4 years ago

The Visionworks at Northpark Mall in Dallas is a big black hole of customer service. There is nobody responsible for anything. They are very focused on not getting covid from working. Actually they are very focused on just not doing anything at all. They will not answer the phone other than asking you to hold and then forgetting about you altogether. Then you call back and ask them not to waste your time keeping you on hold and to call you back when they have time, they pump you full of Visionworks version of customer servic... read more

Tinisha J. 

on BBB

4 years ago

On 3/6/21 I arrived to my appointment 7 minutes late and “General Manager” Dawn - **** * ***** ***** ** *********** ** ***** was very rude & condescending to me. For starters, she initiated a conversation with me by merely speaking out loud. She didn’t address me nor look in my direction. She blurted out “what’s the name?”and I just so happened to look in her direction to see whom she was speaking too. I asked “who me?” And she snorted rudely, “yea.” She then told me I’d have to reschedule because I was late. Her tone was ve... read more

Sharon K 

on BBB

4 years ago

I am beyond mad with this company, I had scheduled my entire family for eye appointments back in January (March was the soonest they had 4 appointments show up on their online platform) I tried calling the store to schedule but you can't. So i go this morning for an 8am appointment only to see the store is closed? All four of us even received confirmation texts this morning about our appointments. So I spent over a half hour standing outside trying to reach someone to find out what is going on. The best I could get was an on... read more