This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
VisionWorks
- Healthcare
- Clarksville, IN
About this business
Visionworks is a leading optical retailer, with over 700 locations across 40 states and Washington, D.C.We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses.We accept hundreds of vision insurance plans. Your FSA may also be used for an e... read more
Location details
1030 Veterans Pkwy, Clarksville, IN, 47129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Came back from Visionworks with new glasses. I put them aside, as my current pair were still good. When the current pair broke I pulled out the new ones. While using them one lense fell out. Annoying. Full frame with screw to hold lens. I put the lense back in and tighten screw. I then compared my fix to the other side. Noticed the other screw was all chewed up and stripped. A closer look showed the lense was also chipped at that screw point. Well over 100 days. Go elsewhere.
This place is managed in a very unprofessional manner. I went in and had someone perform the preliminary exam on my eyes. She quoted me a contact lens price for 2-week contacts and one for daily contacts. I had a telehealth eye exam and received two prescriptions, one for glasses and one for contacts. When I was checking out, I asked the person helping me to give me a PD measurement. She said, "We don't do that." I said, "What?" She said, "The PD number is OUR number. If we give you that number and you go online and order gl... read more
I rarely ever right reviews, but this is a doozy. I get my eye exam and order glasses. A week later I get an email that they are ready for pickup and to go online and make an appointment. I go on-line and the only type of appointment you can make is for a new eye exam. I call that office number and a recording says to hold while they find an associate. It immediately hangs up. I call the 800 number and put on hold for ever. I try one of the automated chats at there website which tells me someone will call to discuss this pro... read more
I visited and ordered glasses for my granddaughter on Feb 10, 2021. I was asked to complete paperwork which I did - twice; once online and again in the store when they said they didn't have it. I updated all contact information. Glasses were supposed to be ready on or before 12/24/2021. I tried calling Vision Works 3 times. You get an automated "voice" saying they can help you with order status. I relayed all information and was told "no order found" I have called the store 4 times and no one answers. I used their online cha... read more
My experience with Vision Works(VW) has been so stressful! I had my first appointment with their optometrist in November of 2020. He was extremely rude and curt. At one point during my exam I couldn't read what the doctor(?) was asking me to read. He got mad and jerked the vision apparatus away from my face and yelled "What can't you see, I don't understand why you can't read this?" I exclaimed back " I am hear so you can help me see!" It was a bad visit all around!! Then I took my prescription and my own frames to the VW st... read more
The WORSE. Ordered a pair of glasses for my daughter. 3 weeks after my order, received 1 of the glasses. over a months and still no 2nd pair and no news from vision works. Call Costumer services 3 days on a row and no answer. call the store, day one clerk could not find my glasses on her system, wasn't sure if they process my request. they end up simply canceling my PAID order. I will never ever use their services again
THE WORST COMPANY EVER. Cannot get through on phone, they insist you have to make appointments online, due to Covid. Don't know what Covid can do over the phone. Made an appointment 8/20, only available 12/3/20. Walked into store, 2 other customers in store, 2 receptions at desk talking, phones off the hook. Doctor insisted he bump up the reading prescription , although i insisted it was fine as is. Now I have focus issues with new script. Received Text message glasses were ready for pick up. Got to store, told we had to mak... read more
Do not use this company for eye exams. I used it and they run you through their exam so fast that you don’t get the right prescription. I have fallen on 2 separate occasions due to my prescription not being right. I sent an email to the company and all I received was an apology but they didn’t make it right. Now I have to go to another eye doctor and get another exam. I will never use this company and suggest other people don’t either.
I'm highly disappointed in the experience I had in the store today. I arrived early for my 1PM appointment and the registration line took nearly 30 minutes. After I gave my name they stated that I was booked for Sunday Jan. 3rd. I know this to be incorrect because I was confirmed on Saturday the 2nd and the store is even closed on Sundays. The lady at the registration said that there was nothing she could do and that there was likely a glitch in their online booking system. She got the manager Christina. I spoke with Christi... read more
Frequently asked questions about VisionWorks
How is VisionWorks rated?
VisionWorks has a 3.7 star rating with 856 reviews.
When is VisionWorks open?
VisionWorks is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com