This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
VisionWorks
- Healthcare
- Clarksville, IN
About this business
Visionworks is a leading optical retailer, with over 700 locations across 40 states and Washington, D.C.We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses.We accept hundreds of vision insurance plans. Your FSA may also be used for an e... read more
Location details
1030 Veterans Pkwy, Clarksville, IN, 47129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Had Visionworks from *********** call to ask about my prescription over the phone Friday night 9/25. I was within earshot listening when the sales associate from Northtown made fun of how high my prescription was. This is not the first time I have experienced this from Visionworks Northtown!! But this lack of professionalism with clients is appalling! We go there to seek help not get ridiculed about our eyesight. Our business is what keeps your company afloat. Management needs to teach the entire team what it means to show e... read more
Poor customer service. They even gave me the wrong prescription for my eyeglasses. The quality of the pricey frames are not good. I will not be using this company again and do not recommend them to anyone. I rarely post reviews but feel it is an obligation to report and warn others not to waste their money on this company.
The manager of the store took my temperature without my consent. I was not asked she just did it. Did not respect social distancing, stayed very closed to me This happen in September 2020. I believe this company is acting against customer rights of privacy. This last September I went into their facility and I was denied a medical appointment. They dont have a direct manager to solve this issues and I dont wish to do business with them. They dont seem to be careful about door handling desinfeccin . Absolutely very uncareful.
I got defective transition lens, took it back to them the refuse responsibility.Coating stared peeling and showing grazes across both lens within 6 to 8 months. Been getting prescription glasses from them for over 11 years now. Their lack of any form of acknowledging the faulty product is very very distraughtful. I am not the only one with this issue.
You cannot talk to anyone. All calls are sent to an answering center. I have made 2 appointments and neither registered. Waited 3 months for the first and2 months for the second. Im going somewhere else. Incompetent and lousy customer service. Would prefer 0 stars.
I've had the most terrible experience with VisionWorks & will never be a customer again. #1-I had a previous appt-I tried calling to no avail. I tried going on their website & using the "Chat" response-to which my answer was "we can't r appt."! The next day, I received several texts "soory we missed you, pls schdule a new appt!! Are u kidding. I'm done. Yesterday I went there mfor an eye exam-after waiting for "paperwork for 15 min. in the lobby, I finally asked the salesperson if I could take care of my paperwork-I wa final... read more
Visionworks in ******* has the worst staff. They were extremely rude to me and my children. My son wanted to try contacts for the first time and they kept being rude and saying he should just get glasses. He went in to learn to put contacts in and instead of helping and showing him how to do it they said he isn't getting it so he needs to come back a different day and try again. I asked for contacts that I have worn for 30 years they said no these aren't available anymore. I asked **** contacts and they said this is a lie. I... read more
I went to visionworks to get lenses in ***** glasses to celebrate my bachelorette party. I took them on Friday morning, when I got back at 5 and tried them on almost passed out. They mixed my lenses up. I ask for a discount, ************ said no. I got really sick after I put the glasses on and general manager was so rude to me . In *********, ******** on ****************, dont go there they are really rude
Visionworks don't know how to make glasses. They have made my new glasses over three (3) times so far and they still don't fit right. They keep slipping down my nose and hurting my ears. I would really like to return them and go to some other eyeglass business here in *******. **. When I bring this up to them they just want to keep redoing the glasses. I only had my glasses a couple of weeks so far. Thank you for your time, ***********************.
Frequently asked questions about VisionWorks
How is VisionWorks rated?
VisionWorks has a 3.7 star rating with 856 reviews.
When is VisionWorks open?
VisionWorks is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com