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VisionWorks
- Healthcare
- Clarksville, IN
About this business
Visionworks is a leading optical retailer, with over 700 locations across 40 states and Washington, D.C.We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses.We accept hundreds of vision insurance plans. Your FSA may also be used for an e... read more
Location details
1030 Veterans Pkwy, Clarksville, IN, 47129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Ordered glasses. Store ordered them. 2 weeks later I Had to call them to find out they didn't have that particular frame anymore only to discover they had ordered the wrong color. Wait. Another 2 weeks later, wrong lenses. Lied to at store saying they were the correct lenses. Got them checked somewhere else, they weren't correct. Called customer service. Got a regional Manager involved. Nice young lady calls from a city with the same name city but **** miles way... a week later another regional manager gets involved. "Going ... read more
Don't waste your time here. Phones are useless AI, no real people can be bothered to pick up and they close the store without any notice for "training" without even so much as a sign on the door. How ridiculous! I won't ever be returning to this place for any business of mine.
Scheduled for family, back to back appointments on a Saturday. Get reminder text all week and Saturday morning. 1 hour before appointment husband got a call that said that they dont have a doctor today. I try to call about my appt and cannot get a human to verify if i still have an appt. Automated system ties up 25 minutes and while Im on hold, human calls to cancel. Try to reschedule and they want to do telehealth appointment for all of us. Tell them we prefer in-person. Nothing available for weeks. Schedule another back to... read more
This outlet is terrible at customer service. I had an appointment for exam and contact prescription. They gave me a pair to try before ordering, the power and add were way off. I returned the trial and explained what was wrong. The person I spoke to said they would give the info to the Doctor. It has been over a week. Calling the location today and have been on hold for nearly half an hour.
I had a routine eye exam recently. The Doctor said that one eye had gotten weaker, so the prescription for that eye would have to be strengthened. Visionworks ordered my new contacts, but when I received them - the prescription was weaker. I could not use these contacts. When I called Visionworks, they told me the prescription was correct. I asked them to check with the doctor, but they told me they couldn't do that. They told me to schedule another appointment. I scheduled another appointment, with a different company, and ... read more
They are horrible. I tried to get their insurance hold releases when I cancelled my appointment and when I called kept getting transferred to their "after hours" call center (during active hours) and they hung up on me...three times...and online chat was useless...and no way to email.
This place and people are complete garbage. You can't get ahold of anyone on the phone and customer services lies and/or hangs up on you. It's a shame you have to leave one star.
I went in for a routine eye exam and needed glasses for an astigmatism. This visit (approx 5 yrs ago) seemed to go well, the Dr. was fine but the support staff was absolutely atrocious. The female front desk staff had ZERO customer service skills and the most unfriendly staff Ive ever encountered especially for a medical office. The female staff are the same staff to date with some additions in support staff. I pick out my glasses (2 pair) and pay close to $1000 for them to include progressive lenses. I get a call a few week... read more
Ordered a pair of glasses two weeks ago, was told they would be ready by today. Called today and was told by their automated phone system that there was no record of my order. Called back and asked to speak to a person, who said he would check on order status and a few minutes later was disconnected. Called back again, got another person, got disconnected again called back one more time and was told the glasses had been scratched and it would be another week before they were ready. Given the ridiculous prices they were charg... read more
Frequently asked questions about VisionWorks
How is VisionWorks rated?
VisionWorks has a 3.7 star rating with 856 reviews.
When is VisionWorks open?
VisionWorks is open now. It will close at 7:00 p.m.
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