VisionWorks

Jill 

on BBB

2 years ago

I had an eye exam that was performed improperly and the eye glasses were entirely too strong of a prescription to use. I only need readers. I don't have a complicated vision issue. I returned the glasses and they said they issued a refund. It has been 2 months and still no refund. I have spoken with the local manager and she assured my that the 'check' will be mailed and I should receive it in 2 weeks. They claim that they also reversed the charges for the exam and so that I can go to another retailer to have my vision check... read more

Kitty M 

on BBB

2 years ago

My husband purchased 2 pair of eyeglasses about 7 months ago. Have made trips to ******* ********* location at least 7 times for adjustments. Glasses very cheaply made, poor quality lens. Wasted almost $800.00. Went to America's Best and purchased one pair. High quality product and less expensive than Visionworks. A rating of one star is too much. 

sandy g 

on BBB

2 years ago

I brought my daughter in to get her eyeglass prescription filled, and we had a great experience at the ****************** location. They don't call you to let you know your prescription is in but it happens everywhere. I called and it was an easy automated system to check the status of your order. they did the best they can being they were short staffed. They did everything right and gave us all the information we needed unlike ******************. Prices were reasonable and she got a great pair of glasses that she loves. Lar... read more

Greg S 

on BBB

2 years ago

I had my eyes checked for new glasses at a Visionworks location after checking with them to make sure they were covered by my insurance plan. I was assured that I was good to go. The people involved in the exam, frame selection, and order placement were professional and efficient. When I paid, they pointed out that the charge reflected the discount due to my insurance coverage, so I was good to go--until I wasn't. On the day I expected to get the glasses, I instead got a notice that my coverage was denied because Visionworks... read more

Mary P 

on BBB

2 years ago

I was very disappointed in Visionworks *********. The eye doctor insisted that a glaucoma test and optic nerve pictures be performed if I wanted to receive my prescription. I had just had these tests performed by a specialist three weeks earlier. I definitely will not be back. 

Setrenia W. 

on BBB

2 years ago

The company has terrible customer customer. I ordered my glasses June ******* and canceled my order August 29, 2022. Had to call my credit card company to put a little fire under them to get my money back. 

Kim W 

on BBB

2 years ago

I went to Visionworks on ********** in ***********, ** this was my first time ever getting glasses. I called to see if they were in and they were no one ever called to let me know. When I went to pick up my glasses the employee ****** clean the lens and handed me my glasses and walk away to assist another customer. I got up and the floor looked like it was moving I was afraid to walk. I told the same employee that the floor looked like it was moving and she asked me was this the first time I ever work Bifocal lens and I told... read more

Christopher M 

on BBB

2 years ago

Scheduled appointment ran late - took 3 hours for an exam and purchase of frames and lenses! The glasses were suppose to be ready on September 5 - I still don't have the glasses and they still cannot give me an estimated date for pickup. I would ask for my money back, but not sure I would ever receive the refund.Please stay as far away from this place as possible! 

Francis L. 

on BBB

2 years ago

6 weeks of back forth visits to end up with glasses that I cannot properly see out of. I gave up and returned the glasses ********************************* of a refund, and it would be with 30 days. I still have not received the funds and I have been told it will Be another 30 days Very Dissatisfied. I would prefer glasses that worked. I had such a good experience 3 years ago.