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VisionWorks
- Healthcare
- Clarksville, IN
About this business
Visionworks is a leading optical retailer, with over 700 locations across 40 states and Washington, D.C.We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses.We accept hundreds of vision insurance plans. Your FSA may also be used for an e... read more
Location details
1030 Veterans Pkwy, Clarksville, IN, 47129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
They tried to change my contacts from weekly to daily to get more money. I wasn't able to order the contacts I have been wearing for years and years.
Over two years ago, the office provided an in-person American Sign Language (ASL) interpreter as an accommodation that went seamlessly for everyone involved.A few weeks ago, I made another request for my annual appointment; the office indicated that they would provide Video Remote Interpreting (VRI) instead of an in-person ASL interpreter. I explained that this particular accommodation wouldn't work for me for several reasons. The office manager apologized and cited it is a company-wide policy to use VRI instead of retaining... read more
I scheduled an appointment on line went to the store in **** at the Delco Plaza location and I wasnt in the book. There was no apology just told I would have to reschedule. Another appointment was made for me. I went in for it and was told again;there was no appointment for me (im so angry) I schedule for the third time and contact customer service to get corporate involved. The third appointment was the following Wednesday. I go in for the appointment and ** told its going to be an appointment done by a technician and then ... read more
Worst place ever I lost most of my vision because they gave me cheap contacts after I told them I want the same brand Ive been using for 15 yrs. You cant never get an email or a hold of a higher manager. According to them they have a manager name ******************* who is no where to be found. After calling cooperate so many times he gave his personal number to text him. Took him 2.5 months to get me my real contacts. Ignored all my messages. I was screaming at people that shouldnt be screamed at because of the unprofession... read more
Doctor ordered incorrect prescription multiple times. New lenses were attempted to be corrected 5 times and I was still unable to see our of the new glasses. Requested a refund which was processed but I have not received the refund even though it's been more than 30 days.
Lenses started to become cloudy in the periphery. Progressive over one year. ***** at office seemed disinterested and said there was nothing she could do. This was the second pair of glasses I Had purchased.. Never again!!!!
The doctor I scheduled my eye exam with was not there on the date that I picked two weeks earlier. They could have notified me and I would have re-scheduled for when he was back. The fill in doctor had no knowledge of the contact lenses she prescribes and set me up with contact lenses that nobody carries; not ***************** or any other online retailer. E-mailing customer service got me nothing more than a canned response and no updated prescription I can actually use. I now have to pay for another eye exam with a compete... read more
My experience with Visionworks, ******, ** has been terrible. Started Sept 15, 2022, I went in to order glasses and sunglasses as they accept my insurance coverage, suppose to take 7 to 10 days. After 2 weeks I called customer service to check on my order, on hold for 45 minutes, it keep telling me to check their website. After checking the website they couldnt find my order, I called customer service again, on hold for another 45 minutes, they cant find my order. Mind you I paid for 2 pairs of glasses on Sept 15, 2022. The ... read more
I made an appointment online for an eye exam. I received confirmation of the exam and filled in the patient forms online. I was on my way to the exam when I received a voicemail which informed me that the eye exam would be a tele exam. I am hard of hearing and tele exams just do not work for me. I explained to the receptionist that the website for online appointments is very extensive and I was surprised that it did not have an option for in person eye exams. She said "yes, they should have, shouldn't they?" I am leaving for... read more
Frequently asked questions about VisionWorks
How is VisionWorks rated?
VisionWorks has a 3.7 star rating with 856 reviews.
When is VisionWorks open?
VisionWorks is open now. It will close at 7:00 p.m.
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