VisionWorks

Erin K 

on BBB

2 years ago

I would leave 0 stars, if I had the option. This place is TERRIBLE. Seriously... AVOID. All I wanted to do, was order contact lenses. The employee, *******, was the worst person EVER to deal with. She was rude and ****** off sounding, demanded my credit card info, without any explanation of what I was being charged. Then I was abruptly put on hold for about 20 minutes... At this point I was a bit worried. I ended up calling them back. She refused to give me an order #, a confirmation #, a tracking #. I had paid over $200 for... read more

WILLIAM H 

on BBB

2 years ago

Ordered my glasses and said they would be ready in 2 weeks, getting toward the end of 4th week after several excuses and calling several days in a row the last week they said they were in AND then she lied and said they left a message that they were in 3 days earlier, that's funny lady I check my messages several times during the day, lies, we'll went and picked em up and they weren't even the frames I picked out, even a different color and shape, I had to have glasses so I went ahead and took em but told VISION WORKS will n... read more

Sura A 

on BBB

2 years ago

I wont give one star to this store because I have never had such problems with anyone and terrible, awful service I had with Visionworks at the Garden City location. On February 17th 2023, I was waiting for an 1 hours to be accepted and they told glasses ll be ready in two weeks. After 10 days (on February 27th 2023) I called them to know my order status. In 10 days they didnt do anything plus they didnt know where ****** put them. I went to the store after 10 days ( on February 27th 2023) again to check whats going on with ... read more

Kelly G 

on BBB

2 years ago

I went here to get my eye exam and was told by the doctor that the contact brand I have worn for many years wernt going to be continued much longer so it was pointless to write a prescription for them and had to try another brand which before leaving I expressed several times that they were not comfortable he gave me some eye drops and said to try them for a few days and if were still uncomfortable to call and he would order some other trials. I took them out and called them a day later letting them know and was told he woul... read more

Karin N 

on BBB

2 years ago

********* *********************************** has Very poor customer service They never call back No one answer the phone. Customer end up hanging the phone Very Rude and blunt staff members Staff is not appropriately dressed body parts showing off hair is not clean No-one wearing appropriate dress to look professional. No option on -line for contact train appointment My child need contact training schedule, took early dismissal we were told she does not need to accompany the parent .Upon appointment, they cannot do training... read more

Shaindel G. 

on BBB

2 years ago

Me and my family have been going to this eye clinic for glasses and contacts for years. There was a lady by the name of **** that worked there that we always tried to get because she was amazing friendly and knew what she was doing. She has since retired or left to another store no longer works there and we have had nothing all of us all family members horrible service. We feel like none of the techs or people working there know what theyre doing. It takes them hours to look up insurance get your appointment get your glasses... read more

Agnes C 

on BBB

2 years ago

I bought prescription sunglasses using my Guardian Davis Vision insurance. I returned my prescription sunglasses after a few days because the brown tint was making me dizzy. Because I returned them, my insurance coverage benefits will be suspended for 60-90 days, even though I'm still paying for my monthly vision insurance premium. Is this even legal to take hostage a vision premium because of a return, that is well within the 100 day return policy? 

Ashley B 

on BBB

2 years ago

I called to get the price of an eye exam without insurance and was told it was $89. I booked an appointment and was later informed the price was actually $125 even though their automated system is still saying 89. Extremely deceptive. Glad I found out before actually going to the appointment 

Corey B 

on BBB

2 years ago

I bought a pair of Prescribed safety glasses on 12/29/22 from store # *** in *****, **. The store associate told me that hey would arrive on 1/19/23 and that I would receive a call or text when they were delivered to the store. That never happened, so on 1/23/23 I went into the store to check the status and was told that the glasses were never made due to the fact the frames were not available. I was really upset because no one called me to let me know this. The associate never apologized, only said " you can just order anot... read more