This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Veronica Montgomery - State Farm Insurance Agent
- Insurance
- Indianapolis, IN
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
7503 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A person insured through State Farm hit me in an accident along with two other people. State Farm told me over the phone that they would pay out the full value of the vehicle. The next day they said they had made a mistake and can’t pay out. now I have been trying to get in touch with someone and it’s nearly impossible. How can someone not be legally liable if they say they are gonna pay and then they can’t do to their on interest. Sounds like I need a lawyer.
I can't believe State Farm Insurance is allowed to operate in PA. We had a legitimate claim and reported it honestly and promptly. State Farm refused to accept our description of the accident, refused to inspect the car, came up with their own scenario, based on misinterpretation of evidence and failure to even negotiate. If you have State Farm - good luck. If I had "good neighbors" like them, I'd move. Even filing a formal complaint didn't get them to budge. They based denial of the claim on interpretation by an inexperienc... read more
Business response:
This review is not about State Farm Insurance Companies, or we do not have sufficient information to determine the review is about State Farm Insurance Companies. We ask the BBB to please review and handle as they deem appropriate. Thank you"
I have been a State Farm home/auto insurance customer for over 20 years and have paid them over $100,000 in premiums. When my roof had hail damage this year, they excluded a portion of the roof even though enough of the roof indicated damage for full replacement cost. My policy states that 100% of the roof should be replaced if a sufficient portion is damaged which a State Farm adjuster had qualified. Because of this ridiculous restriction and others associated with a few auto claims, I am reporting them to the Texas State I... read more
Had State Farm for 6 years. I wasn't aware of how terrible they were until I actually needed to file a homeowners claim. Stacey, the receptionist, was always friendly and courteous. However, Chip Wentz did not return phone calls, delayed our claim processing and then, increased our car insurance premium without any notice. When my husband and I tried to call in to reach Chip again, another older woman answered the phone stating Stacey was no longer there. She went on to say how she has worked there for 15 years, is experienc... read more
The same thing that happened to Chad A and others happened to me. Sadly I was going to get their insurance before they treated me like they were crooks! And yes their agents are rude too, I got a feeling like most companies that go from being the best to not anymore end up making the same mistakes of not putting people FIRST and treated them bad. This is just the beginning of the complaints and their walk out of fame. Amica actually was number one in customer service and was the BEST. Don’t spend money on over priced premium... read more
Pray you don't get in an accident with any of their insured. They try to cheat you on your estimate, even if it's from a collision center they send you to. And the customer service is the worst! Talk in circles and get mad and disrespectful when you call them out on it.
Business response:
Thank you for the opportunity to reply to your correspondence dated August 11, 2020. While we cannot share specific details in this public response, our Claim Team Manager contacted the complainant on August 7, 2020, to address her concerns.
I had State Farm for home owners insurance. I switched companies about 2 months ago. State Farm called me about the unpaid bill. When I told them I switched companies and they should have received a fax with a cancellation letter two months ago they said they never received it. I had my new company send a new one and they never received it until my bank sent them paper work on the cancellation. Then yesterday I received a bill for a month of the insurance policy. I can’t even believe that a company can send bills to people e... read more
Business response:
While we cannot share specific details in this public response, our fire operations division contacted the complainant to address the concerns.
I had a flat tire & needed to be towed an hour away on a Sunday. I called my agent first thing Monday morning. Check in the mail to reimburse me on same day. Great customer service!!
I got hit by a State Farm customer and all they wanted to do was cut every corner possible to fix my vehicle. They will lie constantly. This is a large company that bullies people every day. They spend a ton on marketing to compensate for the bad name their getting.
Frequently asked questions about Veronica Montgomery - State Farm Insurance Agent
How is Veronica Montgomery - State Farm Insurance Agent rated?
Veronica Montgomery - State Farm Insurance Agent has a 3.1 star rating with 1,297 reviews.
When is Veronica Montgomery - State Farm Insurance Agent open?
Veronica Montgomery - State Farm Insurance Agent is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com