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Van Bortel Ford

4.7

About this business

Specialties Van Bortel Ford is the best New and Used Car Dealer in East Rochester, NY and has been in business since 2001. We have a wide variety of New and Used Cars, Trucks, Vans, and SUVs. As a seven-time Ford President's Award winner and 2016 Time Magazine Dealer of the Year, we strive to provide the best customer service to people visiting our dealership. We proudly serve Rochester, Buffalo, Greece, and Syracuse New York. Some of our bestselling models include the New Ford Focus, Fusion, Fiesta, Mustang, Taurus, Flex, E... read more

Location details

6327 New York 96, Victor, NY, 14564, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.7198 reviews
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Margaret S. Biehler's profile image
Margaret S. Biehler 
recommend  Recommended
6 years ago

Everyone and everything as good as it possibly could be. 

Business response:

Margaret, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day! 

Don Christoff's profile image
Don Christoff 
recommend  Recommended
6 years ago

Great buying experience . Professional , courteous and superior service . 

Business response:

Don, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care! 

Mark Skipworth's profile image
Mark Skipworth 
recommend  Recommended
6 years ago

State of the art dealership with friendly and knowlegeable staff. Also a great place to work. Kitty Rocks! 

Business response:

We appreciate your positive review about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! 

Elizabeth Burdge's profile image
Elizabeth Burdge 
recommend  Recommended
6 years ago

the cars sell themselves.but the service department they look after your every need and helpful the sales department is excellent also 

Business response:

We appreciate your positive review about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! 

Riley JS's profile image
Riley JS 
recommend  Recommended
6 years ago

I expect to purchase future vehicles at Van Bortels! The staff is very friendly and I got an excellent trade in on my former vehicle. Service is excellent! My wife and I really enjoy our Out back! There is no dealer pressure when negotiating! 

Business response:

Thank you so much for your positive comments about Van Bortel Subaru! If you have any further questions, please give us a call. We're always happy to help! 

Rita M Carey's profile image
Rita M Carey 
recommend  Recommended
6 years ago

I liked the respectful manner in which I was treated when purchasing my Crosstrek and the way in which Vince, in sales, honored my preferences for options. I also felt respected in making decisions about warranties. No hard sell...but an informative presentation. It was a good car selection experience. 

Business response:

Our staff is dedicated to providing top notch customer service, Rita! We hope you are enjoying your new Crosstrek. Feel free to reach out to us if you need anything. Have a wonderful day. 

Theresa Petta's profile image
Theresa Petta 
recommend  Recommended
6 years ago

We were greeted warmly.We explained what we were looking for and any decisions we still were on the fence about.When we left,we had made a decision and had very few questions left to ask.Everyone was very efficient,friendly and knowledgeable. I am truly hoping their service department is as good as their sales department.The service department is what brings me back to a dealership. 

Business response:

Theresa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Van Bortel Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! 

Theresa Solomon's profile image
Theresa Solomon 
recommend  Recommended
6 years ago

I looked for a few vehicles before going to Subaru. I was so impressed by all of the employees there At Victor. Really friendly and nice. Answered all my questions and explained all the gadgets with my new vehicle. Ashley my salesperson always returned my calls in a timely manner. Your showroom was clean and organized. The receptionist was very personable. I would highly recommend my friends and family to go there. It was an extremely positive experience 

Business response:

Thank you for sharing your positive experience! We are happy that you are happy! 😊 

Frederick J. Hayden-Larson's profile image
Frederick J. Hayden-Larson 
recommend  Recommended
6 years ago

Easy to book appointment; courtesy was ready for us; vehicle completely serviced and ready to go when VanBortel Service called. Through report on vehicle status; reasonable price. As usual, hassle free and complete service from Van Bortel’s team. 

Business response:

Thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! 

Frequently asked questions about Van Bortel Ford

How is Van Bortel Ford rated?

Van Bortel Ford has a 4.7 star rating with 198 reviews. 

When is Van Bortel Ford open?

Van Bortel Ford is closed now. It will open tomorrow at 9:00 a.m. 

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