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USAA

2.7

About this business

Location details

1 Norterra Drive, Phoenix, AZ, 85085, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.7874 reviews
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Larry Davis's profile image
Larry Davis 
10 years ago
Judy Bergner Albers's profile image
Judy Bergner Albers 
10 years ago

Long queues. Four transfers. Web site not available. Pathetic. 

Derrick Gonzales's profile image
Derrick Gonzales 
10 years ago
Kathy Fisher's profile image
Kathy Fisher 
10 years ago

Homeowners insurance through USAA has become a joke. Our home damaged in July 2015. It is now October and we still have no repairs begun because of the unacceptable delay in appropriating funds. It's a shame that our main bathroom is still torn up with no ETA on even the start of repair. Cardboard covers our hallway. No insulation let alone a wall that faces the outside. Will you be reimbursing us for the increase in our heating and electricity this winter? Feels like we will forever be living in a home that looks like crap. 

Shawn Marple's profile image
Shawn Marple 
10 years ago

This is a horrible place all they care bout is good credit amd if u have alot of money they spit on the lower class the ones who are trying they're best and nvr had credit before they r supposed to be for us and to help us they was my last hope and they shattered that within a freaking minute love how this country takes care of its soldiers n vets 

Lori Floyd Blackmon's profile image
Lori Floyd Blackmon 
10 years ago

USAA is the best!!! I have been a member since 1984 and they have always taken care of me and my family!!! 

James S. Reed's profile image
James S. Reed 
10 years ago

I have been with USAA for over 20 yrs, I was hacked. Now I can't access my accounts without congressional approval. All you guys say is too bad. I'm driving to Colorado Springs and closing my banking accounts. You won't even tell me what information was hacked so I can proceed forward. Piss off! 

Jake Bond-RealEstate's profile image
Jake Bond-RealEstate 
10 years ago

As a Realtor in Washington State I am currently experiencing the worst service that I have ever come across in the home loan industry. It shocks me that USAA ' S customer service is so bad when it comes to processing home loans versus it's other banking products. I have a client using their services right now that is going to lose their home because USAA is failing to close a basic purchase loan. We are going on two weeks past closing and each person we talk with has no drive to get things done. As a current member I am disa... read more

Wendy A Reed's profile image
Wendy A Reed 
10 years ago

Its sad when they refuse to place the appropriate names for vehicles on the insurance card, then tell you your not good enough to do business with out your spouse! Looking at changing ALL our services with the...over $10,000.00 in business...hope they are HAPPY!!! 

Frequently asked questions about USAA

How is USAA rated?

USAA has a 2.7 star rating with 874 reviews. 

When is USAA open?

USAA is closed now. It will open at 8:00 a.m. 

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