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USAA
- Business Services
- Phoenix, AZ
About this business
Location details
1 Norterra Drive, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Love the feeling of being robbed twice. Not only from the scumbags that did the deed and destroyed my house with water but by my insurance company USAA.
I must say I do not have to say much. They have been there when needed without hesitation on fixing the situation at hand. I have been a member for over 28 years. That should say it all. Thanks USAA for all you have/will do for me always and in the future
I've never had such an awful experience with a financial institution. I spent 45 days trying to open a simple checking account because the first person put my info in wrong leading to one restriction and the second person put my account information in wrong leading to another restriction and when I finally transfer money to my USAA account I get a negative balance and fees on my account that I was told wouldn't be added! I wouldn't have had a negative balance if the first 30 people I talked to did their jobs correctly. This ... read more
I have been a USAA member for 26 years and up until last month was happy with USAA as my Automobile and Homeowner insurer. I have just had the most horrific experience(still ongoing) with USAA and the handling of my auto claim. I have spent more time on the phone trying to resolve this claim than the adjuster who was assigned to handled it. I have been told one lie after another. Guess I should start shopping for new policies elsewhere...
No way to call this company because I have no phone where I'm at, get a letter from my mom stating my insurance while be cancelled even though I opted to have the payment taken directly from my account, now usaa is saying I'm gonna owe them money to stop cancellation and I want to know why this problem even came to be in the first place.
My car was totaled by a USAA customer. I can't get my money even after I sent my title to them. They needed a lien release but nobody contacted me to get it for them. Mia in Texas will not return any of my calls. I had to turn in the rental car a week ago but will not send my money to buy a different car. THIS COMPANY SUCKS!!!!
I was hit by one of your insured folks you are just running me around! If there was a option for negative stars my opinion would reflect -10.
You people lack integrity. I find it hard to believe that having who you have on your board of directors that you can treat veterans and soldiers the way you do
Customer service has gone down hill in the last 5 years. Always told everyone how happy I was to bank with USAA but that all changed last couple of months.
Frequently asked questions about USAA
How is USAA rated?
USAA has a 2.7 star rating with 874 reviews.
When is USAA open?
USAA is closed now. It will open at 8:00 a.m.
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