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USAA
- Business Services
- Phoenix, AZ
About this business
Location details
1 Norterra Drive, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm so glad my auto loan is paid off and will never have to deal with them again. Every time I called about something, completely different rep, bounced from department to department, and they never changed the information I needed them to change and sent my release of lien to incorrect address.
I love USAA I've been an employee for 3 years now, what an great bank!
The service is okay the only issue I have is that when you call they go off of you current phones area code. For example I have a California area code but stationed in Texas, the customer service opens at 0730 but because it recognizes my California number I can't talk to anyone until 10am Texas time, but my friend has a Texas area code they pick up immediately for him. So what gives, this needs to be fixed like years ago. I'm tired of waiting a few extra hours because of my phone number
If I could give them a zero, I would!!!! For a company that has prided themselves on customer service, they have NONE!!!!
Frequently asked questions about USAA
How is USAA rated?
USAA has a 2.7 star rating with 847 reviews.
When is USAA open?
USAA is closed now. It will open tomorrow at 8:00 a.m.
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