USAA

Adrienne Androwski 

on Facebook

9 years ago

HORRIBLE CLAIMS SERVICE!!! We were in an accident and the at fault driver has USAA. It's been 3 weeks and numerous phone calls and emails with estimates for repairs to our vehicle. Every time we call, we are told there is no such record of any estimate report. We have proof from the repair shop as well as our own records, but the claims dept still drags their feet. Today, we were told that they finally have the estimate, but now we have to go to one of USAA's approved shops for another estimate before they will approve work ... read more

Alec McPheters 

on Facebook

9 years ago

Horrible customer service. Horrible experience with their auto claims department. Avoid at all costs. Their "comprehensive" auto coverage is nothing close to that, it is merely False Advertising. Member for 15 years: treated like complete dirt when I actually had a claim. AVOID! 

Carmelo Otero 

on Facebook

9 years ago

Used to think USAA was more credible than some predatory banks, however the sad truth is that USAA is just as bad. They will screw you and then hid behind the fine print in their disclosures. Just because you the majority of their clients are service members won't stop them from taking advantage of them as well. It's a shame... 

Judy Bergner Albers 

on Facebook

9 years ago

Long queues. Four transfers. Web site not available. Pathetic. 

Kathy Fisher 

on Facebook

9 years ago

Homeowners insurance through USAA has become a joke. Our home damaged in July 2015. It is now October and we still have no repairs begun because of the unacceptable delay in appropriating funds. It's a shame that our main bathroom is still torn up with no ETA on even the start of repair. Cardboard covers our hallway. No insulation let alone a wall that faces the outside. Will you be reimbursing us for the increase in our heating and electricity this winter? Feels like we will forever be living in a home that looks like crap.