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USAA

2.7

About this business

Location details

1 Norterra Drive, Phoenix, AZ, 85085, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.7848 reviews
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Brian Thalhamer's profile image
Brian Thalhamer 
10 years ago

This company SUCKS! You're insured ran into my car damaging the car my son and myself. You insured did not contact you for two months or so you say. When I finally turned the claim into my insurance you miraculously talked to your insured after I had called almost every day for two months checking if you have contacted her. Now you find me at fault for something I did not do! FUCK YOU!!!!!!!!!!!!!!!! Diana Potenza FUCK YOU TOO!!!!! 

Acaysha Dolfin's profile image
Acaysha Dolfin 
10 years ago

So when does a real paid employee respond to a real car accident and its claims and the questions/concerns and now a lawsuit filed - when does DAVID B, his boss ROBERT or even CEO STUART RESPOND to the phone calls/emails/ text messages and messages left by the CORPORATE LAWYERS TO THIS 24 YEAR+ PAYING HONEST MEMBER AND HER CAR WRECK + THAT YOU ALL HAVE MISTREATED HER ABUSED HER AND SENT HER TO A MENTAL HOSPTIAL FOR NEGLECT ON THIS CASE????????????????????? THE NEW USAA SUCKS _ THE CEO SAYS SCREWS ANY ONE WHO HAS A CAR WRECK ... read more

Dallis J Howard-Crow's profile image
Dallis J Howard-Crow 
10 years ago

I have been with USAA my entire life! My parents were life members before me. And all my children are members!!! We are members for all services. USAA is the best company ever! Their service is exceptional. Thank you USAA!! 

Victor Chavez's profile image
Victor Chavez 
10 years ago
Rebecca Tenorio Tag's profile image
Rebecca Tenorio Tag 
10 years ago

Do you still force employees to donate to United Way? You should be ashamed....... **The third worst offender, again for the 7th time, was Brian Gallagher, President of the United Way. He receives a $375,000 base salary (US funds), plus so many expense benefits it’s hard to keep track as to what it is all worth, including a fully paid lifetime membership at 2 golf courses (1 in Canada, 1 in the USA), 2 luxury vehicles, a yacht club membership, 3 major company gold credit cards for his personal expenses… and so on…. This equa... read more

Matthew Beckett's profile image
Matthew Beckett 
10 years ago

After 10 years, you tell me you have no courtesy left for me. Then you wonder why I have no courtesy when I call you. I'm sick of being ripped off. I'm finding another bank 

Wade Gawthorp's profile image
Wade Gawthorp 
10 years ago

Never attempt to get a loan from USAA. They will literally lie to you EVERY step of the way. The worst company I have ever had to work with. 1/5 

Lauren Smerling's profile image
Lauren Smerling 
10 years ago

Thank you for all your professional and friendly help with our recent claim. Just wish we remembered the name of the very helpful and kind customer service gal on the phone. We lost all the items in our refrigerator due to an appliance failure. Thanks USAA for making the nasty process of cleaning out the fridge not so bad after all!! 

Becky Mihalik's profile image
Becky Mihalik 
10 years ago

We have had the Collin County Court call to verify auto coverage on a vehicle we had in 2012. Each time the clerk office called in on 1-800-531-8722 they were told we did not have coverage on that car and that USAA does not even show us ever having that car on our policy. When I call in as a member to verify coverage I am told that yes that car was covered on May 18, 2012. The difference? USAA USES A CRAPPY THIRD PARTY COMPANY BY THE NAME SYTEL IN TENNESSEE THAT DOES NOT HAVE ACCESS TO THAT INFORMATION. WE HAVE BEEN THROUGH ... read more

Frequently asked questions about USAA

How is USAA rated?

USAA has a 2.7 star rating with 848 reviews. 

When is USAA open?

USAA is closed now. It will open tomorrow at 8:00 a.m. 

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