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USAA
- Business Services
- Phoenix, AZ
About this business
Location details
1 Norterra Drive, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After 10 years, you tell me you have no courtesy left for me. Then you wonder why I have no courtesy when I call you. I'm sick of being ripped off. I'm finding another bank
Never attempt to get a loan from USAA. They will literally lie to you EVERY step of the way. The worst company I have ever had to work with. 1/5
Thank you for all your professional and friendly help with our recent claim. Just wish we remembered the name of the very helpful and kind customer service gal on the phone. We lost all the items in our refrigerator due to an appliance failure. Thanks USAA for making the nasty process of cleaning out the fridge not so bad after all!!
We have had the Collin County Court call to verify auto coverage on a vehicle we had in 2012. Each time the clerk office called in on 1-800-531-8722 they were told we did not have coverage on that car and that USAA does not even show us ever having that car on our policy. When I call in as a member to verify coverage I am told that yes that car was covered on May 18, 2012. The difference? USAA USES A CRAPPY THIRD PARTY COMPANY BY THE NAME SYTEL IN TENNESSEE THAT DOES NOT HAVE ACCESS TO THAT INFORMATION. WE HAVE BEEN THROUGH ... read more
As of now I am very upset and see USA as untrustworthy. After being with the company over 12 years. Recommending them to my Soldiers ans family I am having to rethinking who I in trust with my insurance and banking needs. When you transfer from on state to another and tell the representative on the phone to keep you policy the same and it does not happen. You tend to wonder why I should stay with the company when you find out about a year and 1/2 ago when you moved and requested to keep the policy the same that it did not st... read more
Worst bank ever! Will be closing my account as soon as they unfreeze it. It was frozen for possible fraud on transactions I previously approved over the phone. I told them exactly what I was doing with the funds and they still froze it. Even with notes in the account. I gave details of future transactions to avoid this situation. I was told everything was good to and now my account could be frozen for up to 5 days. I'm so done with usaa.
In general USAA has taken a 100 degree turn for the WORSE. Very unprofessional service representatives, they iek to hang up on you when one is attempting to resolve a issue. Web site is a joke, can't and or change anything. On line bill pay another joke of a service. One very unhappy soon to be ex-member after 20 plus years with them............... I know NO one from CEO relations will followup on this. We are just a number and a dollar to this joke of a "service" member corporation.
Frequently asked questions about USAA
How is USAA rated?
USAA has a 2.7 star rating with 874 reviews.
When is USAA open?
USAA is closed now. It will open at 8:00 a.m.
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