USAA

Debbie Bishop Gaither 

on Facebook

9 years ago

Hope you never have to be involved with any claims with this company. My neighbor backed into my car door and his insurance was with USAA. My estimate said the repair should take 4 days. No one at USAA bothered to tell me that if the repair was not done in the 4 days that I would be responsible for the rental. Well, I dropped it off at my repair shop on a Monday and was told on Thursday that it would not go to paint until the next Monday. I finally got it back a week and 3 days after I dropped it off. I am being told my Ente... read more

Hark Williamson 

on Facebook

9 years ago

Worse company I've ever dealt with .as a veteran they play veteran card on their commercials .i call bs 

Jon Johnson 

on Facebook

9 years ago

Warning! Change in policy after years not communicated. Apparently USAA has enacted a new policy whereby your deposits are not honored for up to 14 days. I have been with USAA for 15 years and this never happened until now. I could have left the funds where they were, according to USAA this was my fault, but the policy was never communicated. They used to call me by my rank and all of the sudden not so. We should all unite and make them accountable in the only place they hold dear, their pocketbooks. What happened to you USA... read more

Edwin L Wolf 

on Facebook

9 years ago

Maybe I expect too much. I had a problem with a credit card charge. Spend several hours on the internet trying to file a protest. Gave up and called USAA from Australia. No problem up at 5am, after 1 and one half hours, three people transferred me around my call was dropped. Called back two people said they could do no more than the Internet. Ask to speed to someone else, Lou at the executive team basically told me to send my complaint in writing. Explained that mail was not a viable be use of the distance. He referred me to... read more

Nikki Sass - Sampson 

on Facebook

9 years ago

Love the feeling of being robbed twice. Not only from the scumbags that did the deed and destroyed my house with water but by my insurance company USAA. 

Steve S. Charrin 

on Facebook

9 years ago

I must say I do not have to say much. They have been there when needed without hesitation on fixing the situation at hand. I have been a member for over 28 years. That should say it all. Thanks USAA for all you have/will do for me always and in the future 

Rayna Nelson 

on Facebook

9 years ago

I've never had such an awful experience with a financial institution. I spent 45 days trying to open a simple checking account because the first person put my info in wrong leading to one restriction and the second person put my account information in wrong leading to another restriction and when I finally transfer money to my USAA account I get a negative balance and fees on my account that I was told wouldn't be added! I wouldn't have had a negative balance if the first 30 people I talked to did their jobs correctly. This ... read more