USAA's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

USAA

2.7

About this business

Location details

1 Norterra Drive, Phoenix, AZ, 85085, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.7874 reviews
Select a rating
Chris Carlisle's profile image
Chris Carlisle 
9 years ago

I joined USAA to save money, visit looks like I made a mistake 

Ericka Pitman's profile image
Ericka Pitman 
9 years ago

I absolutely love USAA! Every time we need to call in and post pone a payment there's never an issue. They are always helpful and friendly. I've never spoken with someone who's had a bad attitude! If our VA system worked for VETS like USAA did we'd be in a better place. � thank you USAA! 

Lyanne Takemoto Nakamoto's profile image
Lyanne Takemoto Nakamoto 
9 years ago

USAA allows non US citizens to join without any affiliation to US Government. What gives USAA? I thought memberships were exclusive to the hard working US Military and their families??? 

Debbie Kerr's profile image
Debbie Kerr 
9 years ago

I went today to report an accident and you cannot speak to a person. I'm changing insurances 

Mike Owens's profile image
Mike Owens 
9 years ago

I am stuck out of town and have found out my home and auto policies have been cancelled because they don't have prof of my service. resent /my e-mail containing my DD-214 that was sent 6/17/16 and was told they would call me back in two hours. three hours later I called back and could not reach the guy I spoke with and told my story several more times until the last person that told me nothing was going to happen for at least 24 to 48 hours and said I was lying about being promised a call back in two hours. My advice is to f... read more

Gloria Cook's profile image
Gloria Cook 
9 years ago

Don't rent there the manager runs that place like a prison u will be sorry if u do she is a dictator 

Karen Pomer's profile image
Karen Pomer 
9 years ago

Kicking myself for not canceling USAA, last time I had to deal with them. They are GREAT until you have an a claim...God forbid they make repairs as promised, instead of totaling your car and giving offering a fraction of what's it's worth. 

Charlie Lancaster's profile image
Charlie Lancaster 
9 years ago

USAA claims to CARE about military members past and present. This is the BIGGEST lie! I spent 3 years paying premiums with no tickets and no accidents. I was an insurance carrier's dream. When South Carolina law said if you sell insurance in the state you couldn't turn anyone away; USAA dropped ALL military members in SC and pulled out of the state. So USAA you can bite me. I know the truth. 

Michael Althouse's profile image
Michael Althouse 
9 years ago

I love USAA - not only did they save me a ton of money on my auto/motorcycle and home owners insurance, I am currently working through a claim in which my motorcycle has been totaled. They have, at every turn, been available, proactive and empathetic. I have never had to wait on hold long enough to realize I've been on hold; even if my adjuster isn't available, there is someone else who I can talk too who actually has answers. I'm staying. 

Frequently asked questions about USAA

How is USAA rated?

USAA has a 2.7 star rating with 874 reviews. 

When is USAA open?

USAA is closed now. It will open at 8:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com