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USAA

2.7

About this business

Location details

1 Norterra Drive, Phoenix, AZ, 85085, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.7874 reviews
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Alexis Usagi's profile image
Alexis Usagi 
9 years ago

This employees here work so hard for its members. They view them as family. Every call they work at showing their mission statement. 

Molly Anna's profile image
Molly Anna 
9 years ago

Beware! They are in the process of raising rates! I'm a 36 yr old female, never had an accident or speeding ticket and I pay over $200/month. I am the only one on the policy also. USAA, you are not taking care of your military members, you might as well partner with the VA. I'm over it. 

William Rojas's profile image
William Rojas 
9 years ago

This is the worst agency for claims. The horrible civilians that issued you your CIF TA 50 issue now work for USAA and are screwing you over again. I am going to have to go to my state insurance commission and file a formal complaint against USAA. 

Victor Hugo Concepcion's profile image
Victor Hugo Concepcion 
9 years ago

No form of owning their mistake as far as responsibility on their neglect. 

Tommy Hinson's profile image
Tommy Hinson 
9 years ago

Becoming more worthless by the day. Insurance rates have more than doubled in the last three years. You have to have an 800 to get a loan. They did their best to keep me in a secure credit card where my $1000 made $10 in two years. It was a major pain to get the money out to put it somewhere better. Then had to wait several days to see the money. Every thing you try to add make everything else worse. Excellent job on going from the best bank to Wells Fargo status. 

Christa Clemons's profile image
Christa Clemons 
9 years ago
Antonio Grant's profile image
Antonio Grant 
9 years ago

Worst bank ever. Every time I dispute a charge they rule against their own customers. 

Brian A Johnson's profile image
Brian A Johnson 
9 years ago

I have a 2014 car got the lowest rate they could for my age and record I will use them from now on 

Sheldon Scott Willis's profile image
Sheldon Scott Willis 
9 years ago

Frequently asked questions about USAA

How is USAA rated?

USAA has a 2.7 star rating with 874 reviews. 

When is USAA open?

USAA is closed now. It will open at 8:00 a.m. 

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