USAA's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

USAA

2.7

About this business

Location details

1 Norterra Drive, Phoenix, AZ, 85085, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.7874 reviews
Select a rating
Taylor Allan's profile image
Taylor Allan 
9 years ago

Horrible, lost a member for life and I'm canceling my auto policy. nickel and dime your members over a "fee" that was never disclosed and if it was then why was it waved the first time you pulled this stunt. 

Danno Troxell's profile image
Danno Troxell 
9 years ago
Jessica Frey Slavin's profile image
Jessica Frey Slavin 
9 years ago

Wow USAA! I have been with you for 19 years and we had a lapse in coverage and you raise rates by $100 a month!!! 

Terri Pettinato's profile image
Terri Pettinato 
9 years ago

I have only had this car insurance for 1 1/2 months and have had nothing but issues with each and every person I speak with at the auto insurance end of the phone no one gives me the right answers and when I yell they finally find what I need but not until I yell, then I was given the suggestion to open a USAA credit card for my payments to make it easier ok I do that and now after my first payment was paid and all I find out that they now want me to make a payment over the phone with my personal account all of a sudden my U... read more

Jasna Ahmetovic's profile image
Jasna Ahmetovic 
9 years ago
Betsy Hoffman's profile image
Betsy Hoffman 
9 years ago
Cat Steinhauer's profile image
Cat Steinhauer 
9 years ago
Jace Camp's profile image
Jace Camp 
9 years ago

My house burnt. I was burnt up in it and nearly died. They paid off the mortgage to the bank. Now they are accusing me off setting the fire and suing me for nearly 200k!! I was never a suspect. They will do anything to get out of paying claims. Do not trust them! Beware!! 

Rick Kirby's profile image
Rick Kirby 
9 years ago

You people don't do crap for us, You should actually be ashamed to pretend that you are flying the American flag for us Veterans.I am going to cancel my auto insurance with you and this Vietnam Vet will also cancel my Bank Acct with you.You USAA are a disgrace to us Veterans. 

Frequently asked questions about USAA

How is USAA rated?

USAA has a 2.7 star rating with 874 reviews. 

When is USAA open?

USAA is closed now. It will open at 8:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com