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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
UnitedHealth Group is a diversified health and well-being company dedicated to making health care work better. Headquartered in Minneapolis, UnitedHealth Group offers a broad spectrum of products and services through six operating businesses: UnitedHealthcare, Ovations, AmeriChoice, Uniprise, Specialized Care Services and Ingenix. Through its family of businesses, UnitedHealth Group serves more than 55 million individuals nationwide. UnitedHealth Group provides a diverse and comprehensive array of services designed to advanc... read more
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible Terrible Company. They do things to prevent you from filling expensive prescriptions or what they consider expensive. They have a terrible prior authorization process that is basically a method of preventing a prescription from being filled. They refuse to cooperate with our doctor. They change prescription durations and remove renewals to prevent you from filling them without talking to the doctor or getting yet another prior authorization. They use false statements to try and make you use generic medications inste... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Liz C. Consumer Affairs Advocate
I have been taking Synxxxxxx for 2 years for autoimmune hypothyroid of which time I have had United Health Care as my health care insurance provider...My doctor recommended the brand rather than the generic and it has worked well. This month I find out UHC removed the drug from their formulary. When I inquired as to why the insurance did not pay for my prescription, the customer service person states...'It's normal for an insurance company to adjust their formulary from time to time'. So my choice is generic or cash. As I se... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Ally A. Consumer Affairs Advocate
The specialty pharmacy service that comes with this insurance provided by Briova Specialty pharmacy is a joke. They are 100% business to make money and could care less about anyones actual health. During the course of having this plan I have an issue everytime I go to refill my sons medication. They state it is covered under medical benefits, but then another department states it is covered under pharmacy benefits. Please do not make the same mistake as me and risk your families health by relying on their specialty pharmacy ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Kelly T. Consumer Affairs Advocate
Would be zero stars. Had son evaluated for learning disability in February. We are still waiting for reimbursement on a bill of nearly 5500.00. The claim keeps being rejected for "incorrect procedure claim codes", even though I checked first before scheduling the testing to confirm that the services were covered. We pay over 30,000.00 per year now for our healthcare, which is proving to be a nightmare. OXHP never sent us an EOB when the first claim was rejected. The status has not changed on the online portal since Sept. 1, ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, John B. Consumer Affairs Advocate
Went to Medexpress Urgent care by the request of my doctor to get a COVID test done as I was experiencing symptoms. My copay is normally 10 dollars & my father, who is on the same insurance plan as me, had gone previously to this location. As I was sick, I filled out the forms (as they wouldn’t allow people inside) to the best of my ability. Got the COVID test, also got a suggestion it could also be an upper respiratory infection, then was sent on my merry way. During this time, for some reason, they had a hard time processi... read more
Business response:
October 6, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer Ad... read more
The worst insurance company. I called to verify coverage of a medical items. Was told it would be covered and than they would not cover the expensive item that I could not return or afford without their full coverage.
Business response:
October 6, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer Advoca... read more
I had to go to the doctor but my PCP was not available for 3+ months. The doctors office suggested I see another doctor from their practice. I said well I need to confirm with insurance it will be covered first. The doctors office stated it will be because “all doctors in the practice bill under the same TAX ID number essentially as if they are the same doctor”. I went ahead and contacted UHC anyway because hey-insurance-I know better. They ALSO CONFIRMED it would be covered. I went ahead to my appointment. And then I receiv... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Nichole L. Consumer Affairs Advocate
This is the worst insurance company you can find on the market. I have only been with them about 3 weeks and I can't stand this insurance way too many problems. Customer service line it takes 40 minutes to reach a customer advocate every time you call. Trying to resolve a problem with this insurance company is impossible. When things get this badd this early it's time to just kill it and leave it lay on the ground and get away from it. If you want major problems in your life by this insurance United healthcare AARP secure ho... read more
MY PRESCRIPTION WAS CHEAPER USING A FREE DISCOUNT CARD THEN USING MY PRESCRIPTION COVERAGE. First my doctor prescribed Doxycycline and I was told the copay was $472 dollars. The copay amount mysteriously went up to $603 the next day. I called the UnitedHealthcare help line to find out why this common antibiotic was so extremely expensive - the response was "We don't set the price, the pharmacy does". That is an interesting business model. I asked for suggestions on how to lower the cost, there were no suggestions. I went to ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Patty E. Consumer Affairs Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open at 9:00 a.m.
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