This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I switched my mother to the the AARP Medicare plan with United Healthcare and their pharmacy OptimumRx. It was a huge mistake. I spent an hour going through all the online registration process and uploading her information only to have it fail to accept that info. So, I called. The person I spoke with put her information into the computer and gave me a confirmation number assuring me that her meds would arrive on time. They didin’t; Mom ran out. I called the next day. They had no record of the request. When trying to get ans... read more
I’ve had nothing but problems since my health insurance through my husband’s Teamsters Union changed to include OptumRx for all maintenance medication. I’m on a med that is supposed to be on automatic ship, and yet they have screwed up in some way every single time. Every 90 days, I’m calling up to fix an error they made. Each time, I get apologies and promises that “notes are being made” in my file, and that it “won’t happen again.” Lies. This time, they didn’t send me my meds AT ALL. When I didn’t see my refills about a we... read more
Business response:
September 1, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer ... read more
Why cant I give 0 stars? A company like this deserves it. They are a VERY dishonest company. Stay as far away as you can from them. Every negative review on here is accurate. My mind is blown by what they do and how they act. Very poor. You have been warned, stay away!
Business response:
UnitedHealthcare has not been able to identify the member. We have sent an email for additional information. Once the requested information is received, we will gladly review and provide assistance.
Awful. I was transferred to 8 people before I finally was speaking to the right person. My phone call totaled over one hour, all just to receive a prior auth for OP SUD treatment. It appears that no one of whom I spoke to understood or knew what I needed and kept transferring me to the wrong department. On top of that, they require re-authorizations for clients after 10 units, which clients will go through in 3 days. That means that every 3 days, I have to call and get this person re-authorized for treatment, which in the pa... read more
I have never been more frustrated and angry with any company I have ever dealt with! I have received absolutely no communication from them. Set up Auto payment. I never received a member card and had to call to get member number. Was told card would be sent out immediately. I still did not receive it. Company failed to deduct auto payment and canceled the policy. I called to have the policy reinstated and after 3 hours of being transferred and on hold was told they could find no reason to reinstate the policy. Asked for a re... read more
I have been trying to get my rx since July 1st after 20+days of people (from OptumRx ) telling me its been sent I should give it time 7-10 days I finally receive it. I only received 70 out of 90 of the pills and after speaking with several people who said they will be sent I get a call and they say they need to speak with my doctor. Doctor gives permission to send remaining 20 pills and now tonight they tell me they decided that I did drive 90 and that I won’t be getting them unless I want to pay for them again and insurance... read more
Business response:
August 20, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer Ad... read more
Ridiculous. Surgeries are never pre-approved in time. Plan for disappointment
This place deserves no stars.. Briova Specialty Pharmacy. Every month it takes many calls to simply get my medication shipped. Every person is more incompetant than the next. I have complained to United Healthcare for using such a horrible company. I spend HOURS every month just to verify the same address I always ship to. Then they want me to speak to their doctor on staff and waste more time, when I just hang up. BEWARE!!!! Better to spend the money for the prescription straight from the pharmaceutical company than use Bri... read more
Business response:
Same call transferred to the wrong people started the call at 10:23 it is 11:05 I have now spoken to 3 of the wrong people. Just calling to verify my shipping address for the 3rd time THIS MONTH.. Did this last month and the month before .. They are a joke
UPDATE: Some insurance companies exist solely to deny medical care to people who can't afford it, and to profit off their suffering. United Healthcare is one of them. I gave them the benefit of the doubt for a long time, but now I'm forced to conclude they are dishonest. UHC refuses to pay for claims even though they are from in network doctors/facilities who accept UHC and are listed on UHC's site as accepted. UHC said they wouldn't pay the claims because they think we have another insurance carrier besides them. This is no... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Nichole L. Consumer Affairs Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com