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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. They send messages through an encrypted service (need to register with a second company to read), even for messages with ZERO private information. Trying to close an HSA account and they say it will take three weeks! That is ridiculous in this digital age. I read that they delay the process to hold the money longer. Oh, but the way, the interest rate they pay is 1/10th of the rate at my new bank.
Business response:
May 4, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227 ext. *******. Sincerely, Consum... read more
United healthcare is the worst insurance company. For Medicare part D prescription drug plans they denied people for picking up their prescriptions and they don’t honor their extra help letters from Social Security. They try to charge people that don’t have a co-pay for prescriptions and they have the worst customer service
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227 x 3042419. Sincerely, Consumer Advocate
I continually try and get a balance from Optum but they NEVER respond. Then they sent me to a collection agency. I have to send the same email back to back 5-7 times but still no response. This is the worst company I have ever dealt with.
Business response:
April 24, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ext. *******. Sincerely, Cons... read more
This company is refusing to refill my script I’ve been on for many years. I’ve done my due diligence and it comes down to their greed. I will do everything I can in my power to express to the company I work for that they need to switch pharmacy companies. I just paid $328 for a one month script because this company is useless! Very disappointed!
Business response:
April 21, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ext. *******. Sincerely, Cons... read more
They are the worst thieves,the worst service, nothing and nobody cares, they only want the money of poor hard working people, ahora en espanol para que la gente vea que son unos ladrones, nada les importa solo quieren el dinero de la gente pobre honrrada y trabajadora. LADRONESSSSSSSS
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly regarding this concern. We will be responding directly to the enrollee. Thank you.
It is sad that United health care is making people use this company. We should not have to be forced to use a mail order for our prescriptions. I haven't been able to take my cholesterol medication in over a month. Because I want to stay with Walgreens. Its sad. Majority of my coworkers don't want this.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227ext 3042419. Sincerely, Paula E. Consumer Affairs Advocate
I am forced to use the incredibly incompetent pharmacy since I have been on UHC health insurance. Not only are the representative rude, when I ask to peak to a supervisor, I am sent to just another agent who can't do anything to help me. I had a simple question, and the rep I originally spoke with decided to give me other information I had not asked for...and when I confronted her about that, she had the gall to say, "Apparently you're not listening to me." These are the most disorganized and disrespectful people I have had ... read more
I've had to use this pharmacy for 15 years (previously Briova). One recent prescription was deemed lost/stolen during shipment. My medication dose was already late because the pharmacy didnt inform me that I needed an insurance pre-authorization until i called for a refill. They would not call my Dr. for me and told me to call the office then call back when it was ready. After the pre-auth was ready i called back. They started a new order for me and told me there was no charge. (My normal co-pay $577). Later that evening the... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227ext 3042401. Sincerely, Noma W. Consumer Affairs Advocate
One of the worst insurance company's to do business with there is always issues that you have to spent hours on with no customer service.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Linda S. Consumer Affairs Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open at 9:00 a.m.
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